Elmcroft of Dillsburg

I wouldn't recommend the community. They had to change my loved one's room twice after us setting up my loved one in the original room. There was medication dosed prior to checking the sugar level of my loved one. They needed a doctor's order for Tylenol and the medication list was given to them several weeks prior. The community wasn't good at communicating with the family on what was needed on the doctor's note or over the counter medication. While my loved one was there there were strong odors in the hallways. Some of the nurses were very nice.

I recently toured this community, I was able to connect with the sales person directly and I felt like she dropped everything that day. I was taken aback by the kind smiles of the staff and the people that lived there were so content and well groomed and just happy people. I was offered a meal but I didn’t have time so instead I was given two meals to go and also given a wonderful gift from the chef, I was just floored. Clean, shiny and very nice place- the room offerings were also great with a few options and a few openings that day. I also saw two people that were moving in that day- that said everything to me. Wonderful sales lady and building director, I think it’s our choice. I know it’s our choice. Please do yourself a favor and look at the Dillsburg building, talk to their residents and ask the questions that you need to, she answered my question time and again as if I was the only person that mattered. Thank you Elmcroft and thank you A Place for mom for the gift of your time.

[name removed] was also very helpful and understanding of my situation. Elmcroft is a smaller facility and has a more homely appeal. The room I was able to tour was a very nice size. The facility was also very clean and the residents happy.

This is an excellent community for my mom. We like the staff with the community and they try and make the residents comfortable. They offer the residents the best care. The menu is good and she likes the variety. We like she is able to participate with the other residents out of the community. We would highly recommend this community

We toured this community. We liked the staff. The community seemed small and we did not want a second floor for my mom. The menu seemed appealing. And the list of the activities would been helpful for my mom. Families should consider a tour of this community for the care of a loved one

Very good tour, nice staff, lovely facility. I am working to get my siblings to also take a tour and to move my mother & father towards accepting they should not stay in their home alone any longer.

I toured this community for my mother and her needs. Everything went well, and they were very kind. The community looked good, everything looked nice and clean. The staff was friendly and kind. It was a good experience, but not the community for us.

It has been less than a month, so it is hard to say, but overall the care has been very good. conditions are good and my mother in law is content. With senior dementia, it could be better or worse in the future. I am hopeful that as our loved one changes, the staff responds to the changes.

Mom loves this place. The staff is very friendly. Many activities to keep them busy. If your looking for a place for your loved ones this is it!

We are very pleased with Elmcroft of Dillsburg. I cant say enough good about it. It is very clean. They keep up with her room really well. They get her involved. They take good care of her and check up on her. We thought she would have trouble adjusting and she hasn't. They seem to have something for everybody here.

This place really cares about their residents and delivers on their promises.My mother was living in a nursing home and receiving terrible care and she moved to this facility and is paying half the price of the nursing home and receiving twice the care . She is 95 and extremely happy . I highly suggest you put this facility on your list of must sees if you are considering assisted living for yourself or a loved one.

Excited for Mom to move in. I think she will flourish there.

We had an outstanding experience with Elmcroft of Dillsburg. My mother resided there for approximately seven months. Mother was 98 and so required their highest level of care. We could not have asked for a better facility for her last months. The entire staff was "vested" in her well-being. She was not merely a resident or the old lady down in room 112. Somewhere along the way they started referring to her as "our Mary". Elmcroft's facilities provided a home-like environment but it was the staff that made it home for mother. The staff went above and beyond what was required. Their communication with me was excellent. Regardless of day or night, there was always someone to answer my questions or fulfill my requests in a timely fashion. If they didn't have the complete answer when asked, they were prompt about getting back to me. The facilities were always clean. They had many different activities both on-campus and off-campus available to keep the residents engaged. The food was good and the kitchen would cater to any special dietary requirements which arose. Their on-site medical team worked closely with mother's hospice care givers. My mother, like many of her generation, was adamant she did not want to go in a "home". In her mind, a "home" was the stereo type "skilled nursing old people warehouse". Unfortunately, she had reached the point where we could not care for her in our house and the medical professionals were strongly recommending that she needed to be placed in a facility. Elmcroft was so NOT that stereo type that mother had in mind. If it was, I could not have comfortably placed her there. Elmcroft provided a true home like setting and their staff provided true "family style" care. They enabled me to be able to live with the difficult decision I had made. I can comfortably recommend Elmcroft of Dillsburg to you if you are looking for a quality environment for your loved one. Respectfully, MaureenBurke McGinnis LtCol USMCR (ret)

My loved one has been in Elmcroft for 4 years - during which time there have been at least 5 head nurses and equally as many Executive Directors. The current Management Team doesnt communicate with their staff - nor do they respond to the needs/inquiries of the patient's family. They only respond under legal threat or by contacting their corporate offices The staff is wonderful! Would do anything for you . . . as long as they are "allowed." They are all afraid of losing their jobs. They put on a very good show of their facilities, staff, friendliness, etc. But if you are someone who likes answers and expects phone calls or e-mails to be returned, don't place your loved one here!

They seem – it seems to be a very welcoming place. The food is relatively good. There has been enough parking whenever I’ve gone to visit. The staff is very friendly and the community is clean and organized.

Very clean, homey,staff very nice. Think my mother would be happy here.