Eagle Springs

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Moved my mo there thinking she was going to be safer there, in a lil over a month she fell 4X’s the 3rd time she broke her hip and the staff just put her back to bed they only called me 3X’s and didn’t give me the extent of her injuries, When I moved her out I was told how sorry they were and that they are making changes. I would take my worst enemy there, My mom was walking now she’s in a wheel chair for the rest of her days

After having to take my husband out of one facility that took horrible care of him I was a little nervous about placing him somewhere else but I was pleasantly surprised about this place. The staff is taking excellent care of him they had a lot of medical issues they had to help him overcome. The staff is wonderful very patient and caring and they are honest they don't tell me things I want to hear but they tell me the truth. They do wellness checks on him all the time making sure he is comfortable. Because he doesn't have a sense of smell anymore feel is unappealing to him but from what I've seen it seems fine. I would be proud to recommend this place to anyone

Although my mother was at Eagle sSprings for a very short time I appreciated the help in getting her settled and with the things i needed to do after she passed away. They were also very prompt with he refund check at the end of the process. Staff was kind and helpful as well as knowledgeable.

My husband is there as he needs 24 hour care. It is a memory care and he is not like most of them there. I would move him if there was an alternative. He does not belong there. They are very nice and do care for him. I have no complaints there but I do not call it an assistant living as the residence are to far out of it. He has not found one who can carry on a conversation with him.

We were there on a saturday and there was no one at this community to assist us with our tour. The community did not smell good. This community was a little more expensive than the community we chose.

I have found Eagle Springs to be well kept and the staff and management very caring. I work in the industry and found that at times when understaffed all management and floor staff pulled together to provide the best care for the residents.

I was very disappointed in Eagle Springs. Mom passed away while she was there. It was a difficult transition. Mom had lost 12 pounds and she had severe dehydration when I got back from vacation. I had to rush her to the hospital. There was no communication about this. The communication with the staff was horrible. I was so hopeful with this facility but I was very disappointed. One time I left mom at 8 o'clock at night and got back at 10 am the next day and she was in the same street clothes I left her with. I paid for extra care and there was some basic care that wasn't even being given. Some of the people were very good and tried. Mom had Lewy body dementia and I thought the staff were trained with memory care and that didn't seem to be the case. Hospice called me when mom passed away to give their condolences and I heard nothing from Eagle Springs. I am horrified by that. The management and nurse is where my biggest problem lies. I feel they did not do there job at all.

The staff is extremely friendly and try to be helpful. Residents seem to be happy. I like that they have activities for them, but many don't take part. The facility is clean but at time smells bad. Communication between staff and all caregivers needs to be improved. More caregivers are needed for the number of residents they have. Overall it is a nice community but very expensive.