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Dunbar Heights Seniors Living Inc

611 Dunbar Rd, Cambridge, ON N3H2T4
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street view of Dunbar Heights Seniors Living Inc
Gigi O - Family/friend
5.0
New Management is doing so well.

We were reluctant to choose this home because of the stories we’ve heard from the previous owner. After touring, we finally decided to go ahead and the experience has been great! Mom is very happy and comfortable, she’s made new friends and the new owner is so nice and down to earth.... Read more

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About the facility Dunbar Heights Seniors Living Inc

We are a 28 suite Retirement Home/ Assisted Living Facility designed with our resident's safety top of mind. Our inclusive pricing ensures there are no surprises with your cost. Standard Care included in our standard pricing are:
- Onsite Physician
- Onsite Nurses
-Onsite Pharmacy
- Personalized Plan of Care
-24hour exceptionally trained PSWs
-3x3 course meals and 3 snacks daily
- 3 x daily, Medication Administration including injectables
-Assisted Showers
- Complete Health care Monitoring

Those who know us, Love Us!

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.

Pricing for Dunbar Heights Seniors Living Inc

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Dunbar Heights Seniors Living Inc

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Dunbar Heights Seniors Living Inc611 Dunbar Rd, Cambridge, ON N3H2T4
Highview Residences20 Reichert Dr, Kitchener, ON N2P0G9
Riverside Manor IncGrand Avenue North, Cambridge, ON N1S1H3
Chartwell Queen's Square Retirement Residence10 Melville Street N., Cambridge, ON N1S1H5
8.0
Review Score
22 reviews
2.0
Review Score
4 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
No
Care types offered
2
Assisted Living, Unknown Care Type
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Independent Living

Amenities at Dunbar Heights Seniors Living Inc

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Meals Provided
Room Service

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Ground Floor Units
Handicap Accessible
Air Conditioned
Cable or Satellite TV

Facility Amenities

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Beauty Salon

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Memory Care Only Community

Languages spoken

English
Portuguese

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Other Religious Services
Day Trips and Outings

Reviews for Dunbar Heights Seniors Living Inc

3.5(22 reviews)
Write a Review
Cleanliness

3.6

Friendliness

3.6

Meals & Dining

5.0

Care Services

3.6

Activities

3.5

Staff

5.0

Value for Cost

3.6

Overall Experience
9
7
0
0
6
Date Submitted
0
0
1
Reviewer
4
12
5
0
Care Received
1
0
1-20 of 22 reviews
Sort by

5.0
Gigi O - Family/Friend
Assisted Living
March 30, 2022
New Management is doing so well.

We were reluctant to choose this home because of the stories we’ve heard from the previous owner. After touring, we finally decided to go ahead and the experience has been great! Mom is very happy and comfortable, she’s made new friends and the new owner is so nice and down to earth.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Family/Friend
Independent Living
November 12, 2020
Great place to explore if you are searching

Caring staff , management is available always..my dad loved the food and activities.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Family/Friend
Independent Living
November 12, 2020
Great place Good locatiom

The rates are very reasonable...my mom likes it here and we are extremely happy.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Liz Bennett (Elizabeth) - Resident/client
Independent Living
February 11, 2020
Verified Review
Review of Vila Nova Place

Definitely five star. Very welcoming, friendly and kind. Great service for anyone in need of a feel good home. Service was excellent!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Cheryl S. - Family/Friend
Independent Living
February 4, 2020
Verified Review
Review of Vila Nova Place

My mom moved to Vila Nova Place, 7 months ago. The staff at Villa Nova specifically the nurses and housekeeping staff, have made the journey easier. They have done everything to make my mom feel part of an extended family. Thank you for taking care of my mom.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Lydia Teixeira - Family/Friend
Independent Living
January 5, 2020
Verified Review
Vila Nova Home

I came across a few reviews for Vila Nova Retirement Home in Cambridge, some nice and truthful others not so much, they were completely misguided, as I personally experienced being there with my mom for quite sometime. So, in good conscious I could not just let this go and felt that I had to respond. I had my mom at Vila Nova Place located at 611 Dunbar Rd. In Cambridge until such time as my mom required more specific care due to her Altzeimers/Dementia and it’s progression. Upon my mom’s admission to Vila Nova a full Cognative Assessment was done and discussion of how much could be done in the particular setting for mom. Being a Retirement Home although able to accommodate semi independent residents at some point my mom would require more. That was well explained to the family as not to create a misunderstanding going forward, so we knew from the beginning that we would have to find a suitable Nursing Home when the situation presented itself. The Staff and Owners were very kind, displayed professionalism, always very attentive to the needs of all their residents and quite often would go over and above, very trustworthy. When mom needed help with showering just as a few others did, LHIN would come in to do that for all the residents that were in need of extra help. The LHIN employees that came in were also very caring individuals. Every week they have movie night with snacks etc., in the evenings there’s tea time and let’s not forget the evenings that owner [name removed] will play the piano and all have a sing a long, solos are also to be had by [name removed] for their entertainment. It’s always a fun time when the ladies have their hair done by the hairdresser at the home. The food is always great and plenty of it, love those deserts. Once the food is served to each table the kitchen staff start to clean up and may also start preping for the next meal, kitchen is always clean. The Housekeeping staff also makes sure the Home is well kept. As for the Nursing Staff, they do a terrific job performing their nursing duties, unlike the idiotic review saying that they clean the toilets....the Nursing staff are there to only perform their nursing duties, which they do a super job, very caring people. ALSO great that there is a Staff Doctor. I never experienced seeing any of the residents unhappy. With the exception of a couple situations where they felt abandoned by their own family. Some individuals would bring their elderly family member to the home and disappear for weeks at a time or longer. There’s always someone available and willing to help, whether it’s a PSW, who by the way we’re great, nurses and ofcourse the owners. [Name removed] are a “Hands On” kind of people, making sure everything and everyone is just right and everyone comfortable , they sure wear their hearts on their sleeves (as the saying goes) very compassionate in all they do for the Resident’s comfort and well being. Me personally along with my family wish that our mom was still a resident at Vila Nova, unfortunately mom had to go into a Long Term Nursing Home specifically for her desease. To those people who felt they had to lie about Vila Nova, their staff and owners must have certainly an AXE TO GRIND and/or big issues in their lives that find themselves having to lash out wherever it’s easier, their frustrations are obviously misplaced. When I mentioned the reviews to my family members, it took them awhile to pick up their chins off the floor, they were appalled that some people would go to those lengths. It takes all kinds.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Lydia Teixeira - Family/Friend
Independent Living
January 5, 2020
Vila Nova Place

I came across a few reviews for Vila Nova Retirement Home in Cambridge, some nice and truthful others not so much, they were completely misguided, as I personally experienced being there with my mom for quite sometime. So, in good conscious I could not just let this go and felt that I had to respond. I had my mom at Vila Nova Place located at 611 Dunbar Rd. In Cambridge until such time as my mom required more specific care due to her Altzeimers/Dementia and it’s progression. Upon my mom’s admission to Vila Nova a full Cognative Assessment was done and discussion of how much could be done in the particular setting for mom. Being a Retirement Home although able to accommodate semi independent residents at some point my mom would require more. That was well explained to the family as not to create a misunderstanding going forward, so we knew from the beginning that we would have to find a suitable Nursing Home when the situation presented itself. The Staff and Owners were very kind, displayed professionalism, always very attentive to the needs of all their residents and quite often would go over and above, very trustworthy. When mom needed help with showering just as a few others did, LHIN would come in to do that for all the residents that were in need of extra help. The LHIN employees that came in were also very caring individuals. Every week they have movie night with snacks etc., in the evenings there’s tea time and let’s not forget the evenings that owner [name removed] will play the piano and all have a sing a long, solos are also to be had by [name removed] for their entertainment. It’s always a fun time when the ladies have their hair done by the hairdresser at the home. The food is always great and plenty of it, love those deserts. Once the food is served to each table the kitchen staff start to clean up and may also start preping for the next meal, kitchen is always clean. The Housekeeping staff also makes sure the Home is well kept. As for the Nursing Staff, they do a terrific job performing their nursing duties, unlike the idiotic review saying that they clean the toilets....the Nursing staff are there to only perform their nursing duties, which they do a super job, very caring people. ALSO great that there is a Staff Doctor. I never experienced seeing any of the residents unhappy. With the exception of a couple situations where they felt abandoned by their own family. Some individuals would bring their elderly family member to the home and disappear for weeks at a time or longer. There’s always someone available and willing to help, whether it’s a PSW, who by the way we’re great, nurses and ofcourse the owners. [Names removed] are a “Hands On” kind of people, making sure everything and everyone is just right and everyone comfortable , they sure wear their hearts on their sleeves (as the saying goes) very compassionate in all they do for the Resident’s comfort and well being. Me personally along with my family wish that our mom was still a resident at Vila Nova, unfortunately mom had to go into a Long Term Nursing Home specifically for her desease. To those people who felt they had to lie about Vila Nova, their staff and owners must have certainly an AXE TO GRIND and/or big issues in their lives that find themselves having to lash out wherever it’s easier, their frustrations are obviously misplaced. When I mentioned the reviews to my family members, it took them awhile to pick up their chins off the floor, they were appalled that some people would go to those lengths. It takes all kinds.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Resident/client
Independent Living
July 19, 2019
Verified Review
Review of Villa Nova Place

The people here are nice and friendly and always looking out for you. Any question you have or anything you need, someone is always willing to help. I have enjoyed my time here. The owners and staff keep all things clean (very!) and check on you to see how you are doing. The food is always hot and a nice variety. I highly recommend Villa Nova.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.5
Old Ford's - Family/Friend
Independent Living
May 17, 2019
Verified Review
Review of Livewell Seniors House Inc

The Livewell Seniors House in Cambridge, ON is both clean & maintained. The management and staff are excellent and very helpful to my father during his stay. The food was very good with great variety to help satisfy the residents. I would highly recommend Livewell in Cambridge for those on a strict budget. The in-house nurses and PSW's were very helpful in handling my father's condition. Have a staff doctor was an added bonus. Thank you.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
anonymous - Toured community
Independent Living
May 11, 2019

Professional and friendly. Residents appeared to be happy and were quite friendly as well. The building is very bright and spacious. Some after hour freshening up, i.e. painting of walls is happening. It is assisted living not restricted living.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


0.5
Jackie - Family/Friend
Independent Living
November 15, 2018
Do Your Homework and Tons of Research!

If considering Vila Nova for a loved one with Alzheimer's or Dementia, make sure that you are asking the right questions and investigating thoroughly before making a decision. This retirement home does not have the resources or Alzheimer's Memory Care as noted on several websites including a Place for Mom. There is a lack of communication between staff and management which makes it difficult for residents and family members. Management will tell you what you want to hear when seeking a place but things change quickly once you are there. Also, make sure that there is a proper cognitive assessment done on your loved one so that they are aware of what is required to properly care for the person. Management has trouble being collaborative with other Health Services that come into the home, a lot of conflict which also makes it difficult to provide the care that your loved one requires. It is important that you have everything in writing as stories seem to change consistently. There is also a lack of confidentiality between management, staff and residents. My loved one was evicted due to exit seeking however, this was unfairly and very deceiving as the website states that " This staff is prepared to help those who are facing Alzheimer's and dementia, and the staff will make sure that such individuals get all of the help that they need. Our staff is available at all hours of the day and night, so that our residents can know that they will always have support" - this is not the case as most of the staff is not experienced and educated enough to handle Dementia nor do they have sufficient staff to properly handle these type of residents. You will be charged with "extra services" that could double what you pay in a month. The review "Likely Most Truthful Review" is very accurate.

Cleanliness

2

Friendliness

3

Care Services

2

Activities

0.5

Value for Cost

2

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello Jackie, We are sorry to hear you had an unpleasant experience with the previous management. There has been a complete management change since August of 2021 and transparency has been one of our focal points. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to see the many changes that has happened and we hope it makes you feel better knowing things have turned around.


4.0
anonymous - Family/Friend
Independent Living
November 15, 2018
Verified Review
Review of Vila Nova Place

Clean & well maintained. Ownership group always available. Nursing staff very efficient and very capable 7/24/365. Meals and kitchen staff very good. Cleaning staff hardworking and very understanding. Exercise program, cards and game, movie night.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


1.0
Rosanne - Family/Friend
Independent Living
November 11, 2018
Verified Review
Likely the most truthful review.

I took my loved one out within the first six months of being there. The food was was very well prepared and my love one enjoyed the meals provided. It’s location is very good and easy to get to. If you speak Portuguese, you have a good chance of being able to communicate there. There was no attempt to have my family member to integrate with the english speaking residents. My family member ate meals with residents who he could not speak with. Activities were limited. If you want to join others to pray the rosary, it was done in Portuguese only. Exercise class was offered a few times a week. Other than that, there wasn’t much else going on. The PSW’s on staff were very friendly. Very difficult to distinguish who was a PSW and who was a nurse. They have no idea who is coming and going into the building, you can’t always find someone to talk to when needed. I actually moved my family member out of the room without anyone noticing as they were all in the basement. They did a lot of renovations so it appears like a nice place initially but after a while if you spend time there, you notice that the quality is merely superficial. Some non certified staff members have over stepped their boundaries with residents. This was eventually dealt with by the owner but only after I had gotten upset by what I had learned. I was told my family member was “losing it” and they defended their staff member instead of protecting my family member until their liability was at stake. From that point on , my loved one did not feel welcomed and was disrespected. After losing so much so quickly due to a stroke, I was not prepared to have his dignity and self worth compromised so we ended our contract immediately.

Cleanliness

1

Friendliness

0.5

Care Services

1

Activities

0.5

Value for Cost

1

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello Roxanne, We are sorry to hear you had an unpleasant experience with the previous management. Our senior citizen including your loved ones deserves to live in dignity and respect no matter their circumstance. There has been a complete management change since August of 2021 and ensuring residents live in dignity and feel respected has been one of our focal points. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to see the many changes that has happened and we hope it makes you feel better knowing things have turned around.


0.5
anonymous - Family/Friend
Independent Living
October 24, 2018
Be Informed

If considering Vila Nova for a loved one with Alzheimer's or Dementia, make sure that you are asking the right questions and investigating thoroughly before making a decision. This retirement home does not have the resources for residents with Alzheimer's/Dementia. There is a lack of communication between staff and management which makes it difficult for residents and family members. Management will tell you what you want to hear when seeking a place but things change quickly once you are there. Also, make sure that there is a proper cognitive assessment done on your loved one so that they are aware of what is required to properly care for the person. Be aware of charges that will made to you regarding “extra services” with no notice. Management has trouble being collaborative with other Health Services that come into the home including LINH, a lot of conflict which also makes it difficult to provide the care that your loved one requires. It is important that you have everything in writing as stories seem to change consistently. There is also a lack of confidentiality between management, staff and residents.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello, We are sorry to hear you had an unpleasant experience with the previous management. Every family deserves to know what to expect so they can form a right decision guided by management. There has been a complete management change since August of 2021 and transparency has been one of our focal points. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to see the many changes that has happened and we hope it makes you feel better knowing things have turned around.


4.0
anonymous - Resident/client
Independent Living
September 13, 2018
Verified Review
Review of Vila Nova Place

Staff is very friendly and very helpful. Place is kept very clean.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Resident/client
Independent Living
September 13, 2018
Verified Review
Review of Vila Nova Place

Staff is very friendly and helpful

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


0.5
anonymous
Independent Living
August 24, 2018
Lacking in Services and Professionalism - very disappointed

Make sure that you are getting the proper assessments done prior to moving in to Vila Nova. They will tell you that they can accommodate and promise however, things change and they will tell you that you need "extra services" and charge you extra for these without any notice or clear communication prior to doing so. There is poor communication between staff, management and residents. They are very difficult to get a hold of and also not going at returning phone calls.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello, We are sorry to hear you had an unpleasant experience with the previous management and we agree that good professionalism and ambience is required to ensure that the right experience is had. There has been a complete management change since August of 2021 and these areas has been one of our focal points. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to see the many changes that has happened and we hope it makes you feel better knowing things have turned around.


4.0
Jen Melo - Toured community
Independent Living
July 13, 2017
Very clean, Great people

Had a tour with my parents, we were very impressed the staff were very nice the rooms were over large compared to any others we had visited. The one bedroom suites were very updated with a queen bed and sofa sitting are. Spoke to the dietation and nurse on staff and we were very impressed with the food menus and the activities provided. Also met some long term resident's who only had pleasant comments about Vila Nova. Will definitely be coming back

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

5


1.0
anonymous - Toured community
Independent Living
June 15, 2016

Had tour...no communication and not satisfied with accomodations

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello , We are sorry to hear you had an unpleasant experience with the previous management during your tour. There has been a complete management change since August of 2021 and a lot of changes has happened since then. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to experience the difference and we hope it makes you feel better knowing things have turned around.


1.0
anonymous - Toured community
Independent Living
September 13, 2015
Not a good place, very unorganized!!

First of all if you can get them to call you back you are lucky. I tried several times to get through at the listed number. When someone finally did set us up to see the place it was very disappointing. We walked right in a side door and saw nobody but patients sitting around. Not sure how much help they have here but none were seen. We went by front lobby where we met with a lady who said Maria could not meet with us but she would show us around. She showed us a semi room and a private room both had people in bed when we went through. The prices given were not the prices I was given over the phone! She also showed us where they eat and that was it! Never told us about activities or care or anything else. Will not give this place any consideration!!

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Dunbar Heights Seniors Living Inc

July 12, 2022

Hello , We are sorry to hear you had an unpleasant experience with the previous management during your tour. There has been a complete management change since August of 2021 and a lot of changes has happened since then. whenever you are in the neighborhood , you are welcome to drop in for a tour/chat to experience the difference and we hope it makes you feel better knowing things have turned around.


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Frequently Asked Questions about Dunbar Heights Seniors Living Inc

Dunbar Heights Seniors Living Inc offers Studio, 1 Bedroom and Semi-Private. Learn more.

Call (519) 219-5483 to reach a resident at Dunbar Heights Seniors Living Inc.

To reach a resident at Dunbar Heights Seniors Living Inc call: (519) 219-5483


The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.