Courtyards at Lake Granbury

The Director ([name removed]) at the Courtyards at Lake Granbury turned her back on my brother that was in their memory care unit. Rather than trying to help him, had him involuntarily committed to Wellbridge Hospital without notice to his family. Subsequently he passed away three months later. He was a healthy 63 year old man with no prior problems at the facility, but the chaos that ensued after they kicked him out was too much for him to handle. He simply needed consistency and stability, and that’s what the facility offered him for the three years he was there until they turned their back on him. DO NOT SEND YOUR LOVED ONE HERE!!

I deeply regret ever putting my mother in this place. I never received any paperwork on her care treatment plan even though I asked repeatedly. Communication is horrible. Her shower chair disappeared and was never found. How do you lose a shower chair!?! Found a prescription bottle in my mom's bathroom cabinet that did not belong to her nor are they allowed in residents' room. The director, [Name removed], response when I spoke with her about it was "oh it's expired." I had home healthcare prior to putting her in this facility. I kept them for a couple of months for the transition. Even though Courtyards was being well compensated for the care of my mother they refused to work together thru the transition period with the home healthcare staff. I discussed this in a meeting with the director and it do absolutely no good. Empty promises. I wasted $350+ on cameras for my mom's room because she begin falling. I informed the director of this. Not once did she tell me their internet service is antiquated. Corporate was no help either. So cameras were never used. It's just a numbers game. Fill the rooms. [Name removed], the marketing director paints a pretty picture. The low rating on the Care is not for the nursing staff but the admin. I can't rate since I have no clue what kind of care she was getting. High turnover rate. They hire poor quality no skills people because they are so short staffed all the time. There were additional issues but these were the more serious issues I experienced. My next review will be on [Name removed]which was recommended by [Name removed]. Another regret I have.

All is well so far with my mothers move to this community. It is a nice, safe community, and I'am comfortable with her move to this community. They have good staff, they are caring for her well. This is a community I would recommend, it has worked out well for my family.