Comfort Care Home Care Assistance - Grosse Pointe

The woman who came to the house was fantastic. Accommodating, came when everything was going crazy and she adjusted. Very sincere and helpful. The aides who came to the house were polite and some did their job well, and some didn't do it at all. Some were on time, some were not. One didn't have her notebook, so she couldn't get into the house without a code and went knocking on all the doors at a house who had a woman with a walker, who was very weak and couldn't get to the doors and was scared to death. Some acted like they never did the job before. The schedulers were great, sympathetic and great listeners. The price was good, but sometimes two hours is not necessary and it is a wast of money.

Based on our experience with CCHCA, the Organization came highly rated and really was not... The owners were not engaged with our family for the duration of care. Most of the care givers did the minimum of what was required. Some were physically not able to do the job as required. Only two of the numerous care givers met our expectations and went above and beyond their role. We were grateful to have them when needed. This experience was quite eye-opening as to the challenges of the home health care industry to find quality employees.

If I could give it less than 1 star I would. Office personel is rude, and aids they send are unkempt. Horrible experience with this company taking care of my mother.