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Cite Parkway

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380 LeBoutillier Ave., Ottawa, ON K1K3W3

12 reviews
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5 star
59%
4 star
25%
3 star
0%
2 star
8%
1 star
8%
See all reviews
For more information about senior living options:
(866) 374-4058
Cite Parkway
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Cite Parkway
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CATHY TURCOTTE
-
Family/friend
4.0
Thank you all
I want to thank everyone at Cite Parkway for their great work and tireless efforts in keeping our father, and all residents, safe and comfortable during this past very difficult year. The new chef has definitely added to the dining experience. Special shout out to the front desk folks w

About the facility
Cite Parkway

Cite Parkway in Ottawa, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

Memory Care

Independent Living

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Amenities
at Cite Parkway

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Meals Provided

Room Amenities

  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Bath Tubs

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Indoor Common Areas

Recreational areas

  • Swimming Pool

Services

  • Beautician

Languages spoken

  • English

Activities

  • Activities On-site
  • Devotional Activities Offsite
  • Activities Off-site
  • Devotional Activities On-Site
  • Light Therapy Programs

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Cite Parkway
Cite Parkway

380 LeBoutillier Ave., Ottawa, ON K1K3W3

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Les Promenades Seniors' Suites and Retirement Residence
Les Promenades Seniors' Suites and Retirement Residence

110 Promenade Rossignol, Ottawa, ON K4A0N2

Review score not available
8.0
Review score
1 review
8.0
Review score
1 review
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Review score not available
Studio
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Studio
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Studio
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Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
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1 bedroom
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1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
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2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Cite Parkway

12 reviews
5 star
59%
4 star
25%
3 star
0%
2 star
8%
1 star
8%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Cite Parkway with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Cite Parkway has 12 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.4
Friendliness
4.1
Care Services
4.0
Staff
4.5
Meals & Dining
4.5
Activities
4.0
Value for Cost
4.0
A Place for Mom has scored Cite Parkway with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Cite Parkway has 12 reviews with an average "overall experience" of 4 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-12 of 12 reviews
CATHY TURCOTTE - Family/friend
Assisted Living
March 7, 2021
4.0
Thank you all
I want to thank everyone at Cite Parkway for their great work and tireless efforts in keeping our father, and all residents, safe and comfortable during this past very difficult year. The new chef has definitely added to the dining experience. Special shout out to the front desk folks who are always Happy to help out and the Recreation Specialist who keeps everyone moving. Thank you all.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Francois Gravelle - Family/friend
Assisted Living
February 26, 2021
5.0
Amazing experience, keep Cité Parkway on your top choice list.
Our mother moved to Cité Parkway a little while ago. Coming back from a lengthy stay in hospital and an invasive surgery, she had to rely on the care of the medical staff of the residence to regain her autonomy. Being a professional in the field of health sciences I am very impressed by the high level of quality of services she is receiving in her journey back to health and autonomy. As a family we also feel that our mother is in a very beautiful environment, the staff always places the residents and their families at the centre of their intervention. The atmosphere at the residence is friendly and inviting. As family members and principal caregivers for our mother, we always look forward to visiting her at the residence. Cité Parkway Residence became our first choice as it was meeting the needs and expectations of our mother. She keeps telling us how she enjoys her apartment and especially the friendliness and quality of the services she is receiving whether it be in terms of the quality of the meals, the medical care or the hair salon. In a nut shell, we feel part of a family at Cité Parkway Residence.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Francine - Family/friend
Memory Care
August 28, 2020
3.5
Nice place but..
Staff is very friendly. The residence is very clean. My mother complains about the food. She is not a picky eater but says the food is not tasty, the menu is always the same and not enough fruits nd vegetables. It's not cheap and you would expect better meals.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
3.5
Care Services
3.5
Activities
2.5
Nikki - Family/friend
Memory Care
May 11, 2020
5.0
Covid
We have my mother in law in memory lane floor. We have to thank all the staff and management as well as the nurses and the doctor in keeping everyone safe there covid 19 free. We are so happy that they took all the necessary major and locked down the home for all visitors early on which made big difference. And we do love the photos that they send every week keep up the good work
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
November 8, 2019
5.0
Lovely new place, nice rooms, no balcony in room. Has every level of care. A forever home. $5150.00. A lot of French spoken but it fully bilingual.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
June 3, 2019
5.0
Very informative tour with the Lifestyle Director [name removed]. The residence is lovely and staff made us feel welcome right from the start. Everything you could possibly want is available there.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
GK - Family/friend
Memory Care
March 18, 2019
1.5
Sufficient but not great
Excellent location and very friendly front office staff. It is not a bilingual facility in any way, most staff speak very poor to no English. The nursing staff is good quality however overall, it is very understaffed for the necessary levels of service and the price you are paying. Activity profile is good. Food is ok at best. In comparison to [location removed], this is certainly a bit below in service standard and food quality.
Cleanliness
4
Friendliness
1.5
Value for Cost
2
Care Services
1.5
Activities
4
anonymous - Family/friend
Memory Care
November 11, 2018
4.5
My mom moved in in [date removed] and it has taken her a long time to get used to the move. In general, the Cite Parkway is providing the good for my mother. However, there is not enough fresh fruits and vegetables. I wish they would have fruit available all day. The units are a little small. It would have been slightly more comfortable for my mom if she had more space and a larger counter space in the kitchenette.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4
anonymous - Toured community
Memory Care
June 23, 2018
4.0
Still too new a facility, did not feel quite homey yet. Very clean and well appointed rooms. A bit more expensive than we can afford. Nice bathrooms, very accessible. City park nearby.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
January 22, 2018
5.0
Cite Parkway has everything that my mother needs. I was impressed with how inviting the staff was for family involvement too. It’s a clean, well appointed facility that allows for aging in place.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Cite Parkway
January 24, 2018
Thank you for your positive comment. We strive to create the best environment for seniors and everyone who is connected to our residence. Have a wonderful day!
cruzsuz - Family/friend
Memory Care
November 10, 2017
5.0
Verified Review
Cite Parkway
Very friendly staff, very welcoming environment. Mainly francophone. Large Excellent cuisine spacious suites with lots of storage. Excellent cuisine. If anything happens to me or my husband, I would join my relative and move in to Cite Parkway.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Karine Langley - Family/friend
Memory Care
October 13, 2017
0.5
Understaffed, medical errors avoid this place
This residence is very beautiful and new. I put my mother there as we were renovating her house. She was in the memory unit. STAFFING They are understaffed. I repeatedly requested that my mother, who in addition to dementia has arthritis to engage in exercise or other programs. They would say that they asked and she would say no. She has dementia. I felt that a better effort could have been made. As a result, when she came home her pain was worse as she had not walked enough TRAINING I saw one staff member come behind a resident and say bonjour bonjour very quickly to startle her. I have my doubts as to the level of training and competency PERSONAL CARE My mothers teeth were NEVER brushed. I had bought her underwear but they remained in their packages. They did manage to shower my mother. CLEANLINESS Each time I visited my mother, there was toilet paper on the floor, by the bed and it appeared that the room had not been swept. MEALS I observed that the quality of the food was substandard. There was never a bowl of fruit for the residents in the locked ward. The juice was probably frozen, the soups were watery with chunks of vegetables. I shared brunch with my mother and the occasional dinner, for this we went to the main dining room and each time, the meal quality was very poor. MEDICAL ERRORS My mother had her medications delivered by her pharmacy. This caused no end of confusion, despite being delivered by my pharmacy and I checked...they lost her medication. After some confusion and checking of drawers etc it was found. I am not sure they apologized to the pharmacy. Such a mistake is unacceptable as she was without medication for a day. They transferred her prescription to a pharmacy that they work with but upon her discharge did not automatically transfer her back. This incompetency will be the subject of a more serious complaint on my behalf. LASTLY My mother has dementia and needed to be taken outside or at least in a location where there was recreational activities taking place. I felt she was warehoused and this is unacceptable for respite care. OVERALL COMMENTS This residence has good potential but is not adequately staffed, has very poor quality food and there was no opportunity that I could see for stimulation of dementia patients. Merely warehousing them will cause a precipitous decline. In my opinion, unless you as a facility are very well prepared to deal with the special needs of a dementia patient do not offer this service.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Viewing 1-12 out of 12 reviews

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Frequently Asked Questions
about Cite Parkway

Call (613) 723-2273 to reach a resident at Cite Parkway.

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