Chesterwood Village

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Chesterwood Village because it was recommended to us by a couple of people including a friend of ours who is in the nursing home business. The room she was in for assisted living was a good size with a big bedroom and large walk in closet. We were able to move a lot of her furniture in so they were spacious. Now that they are opening up, the facility has some good amenities and activities that are provided for their residents. Overall I would highly recommend them to others who are looking.

My husband was in for rehab. He has Parkinson’s and is under the care of a neurologist, he has hallucinations and confusion plus has trouble walking. They called in a psychiatrist without consulting me and he put him on a medication without checking with his neurologist which made him worse. Not a very caring staff at all. The social worker rarely returned calls, I took him out after 2 weeks and he was much worse than when he went in. Plus I took a whole suitcase full of clothes for him and he only had 4 pieces. After calling 6 different times we finally got some back. I have him in a much better place now, the dr just called and was horrified about the med that he was put in there, she isaid no Parkinson’s patient should ever be on that medication. She is going to call his neurologist to talk because chesterwood never did even though the doctor there said she would! Horrible place and I would never put anyone there again.

The staff is very friendly and very supportive. They celebrated my loved ones' birthdays and they loved that. Any issues are quick and easily resolved. Communication could be better, sometimes it's hard to get ahold of someone. I would recommend this community to others

I talked to [name removed] and got a wealth of information! We will plan another time for me to visit in person, due to weather. It looks terrific. I've heard good things about the place aslo.

DO NOT SEND YOUR LOVED ONE. It seems like a nice place, but they take your family in and you can't see them because of COVID guidelines, and you can't contact them. My aunt has been there less than 24 hours and we have had no contact. When we call, we're transferred around. My aunt isn't answering the room phone or her cell phone and NO ONE cares to tell us what's going on. We have no idea what's happening with her, and she has been unwell for weeks. If my aunt were in prison, I would expect this. But she's in a care facility that does not actually care. Note: This review form asked about cleanliness, friendliness, value, care services and activities. I cannot make a review on those factors as we have not been granted access to the facility or our loved one.

We love the way Chesterwood Village is set up, it looks like a little town. We knew our loved one would be happy here, and she loves it. Our loved one really enjoyed the food at first, now it is about average. The rooms are great, they would be a five out of five. However, since our loved one is independent living, they are allowed to go out and go to stores and restaurants, so we are surprised they allow that but do not allow one person to come into the community.

My Mom and Dad are there and the food has gotten progressively worse over approximately 9 years. Won't go into particulars,but it's obvious they are cutting corners big time to make them more profits at the expense of the elderly living there getting quality and enjoyable food,especially considering the big bucks being paid for them to live there!!! I challenge the owners to eat what my parents are getting for a month without the food service workers knowing who it's going to!!!

I was recently at Chesterwood Village for 10 days for physical training for my neuropathy issue w/my legs. The facility is first class all the way around. The nurses and entire staff are outstanding. Anything you need they'll get for you. When I got there I could barely walk. After doing physical training w/my therapists twice a day I left walking strong and feeling much more confident in my capabilities. The therapists were amazing and after some preliminary tests during my evaluation, they knew exactly what exercises to focus on to improve my walking and balance. My friends say I look like the old me. One other nice thing is they have smaller gyms all around the facility that you can work out in 24/7 I would highly recommend Chesterwood for Physical Therapy. It sure helped me. [name removed]

My mother won’t eat in the dining room because the food is so bad. They keep promising that it will get better but it doesn’t. She has to watch the amount of trash she puts out each night because the person collecting it only has a small bag it all has to fit in. I think we made a mistake moving her here but it is too late now.

While the exterior of the building and the main public areas of the facility are very impressive, I was disappointed by the rooms in the Assisted Living area that I toured. Compared to other facilities that I have recently toured, the rooms were extremely dark, crowded, and outdated. I was also surprised that the only staff that I saw during my tour in this area were two young ladies who were washing laundry. I did not see any nursing staff, even at the nursing station, during the 10 minutes or so that spent in the Assisted Living wing. There was a resident sitting in a wheelchair right next to the nursing station alone and slumped over during that time. I pointed this out to the person giving me the tour, and she seemed unconcerned. During this tour I decided that this was not the place for my mother. My rating: 4 points for the public areas; 2 points for the Assisted Living area.