1-15 of 15 reviews
Decent But Not Exceptional
anonymous - Child of resident/client
The communication could be better between the staff and the family. Some of the staff are better about that than others. The main director was good, and the director of sales and marketing gets back to me all the time. Otherwise, sometimes I will send emails or texts, and sometimes I get a response while other times I don't. We weren't told that we needed to label all of our loved one's clothing and bedding. Somehow something went missing during laundry service. It would have been nice to know ahead of time so we could have avoided that issue. Overall the community is not the best but definitely not the worst, decent but not exceptional. Our tour was very quick, but from what I saw, it looked very clean, no concerns there, no weird smells Everyone is friendly and helpful. There is restaurant style dining there. Activities are pretty limited, especially with an outbreak of Covid. The residents were asked to stay in their rooms to reduce exposure and keep everyone healthy.
anonymous - Toured community
Lobby area pretty small and crowded. The person who showed us around talked non-stop and did not listen when I tried to interject a comment or question. Being upgraded and was okay in that respect.
Response from Cedar CreekOctober 3, 2019
Hello, and thank you for providing your feedback. We are just so excited about this community, sometimes we get a little too enthusiastic during tours. I do regret that you didn’t feel that you were able to ask the questions you wanted. I’d love to have a call with you and discuss any questions or concerns you have. Please give me a call at your convenience.
Martin T. Vale
Senior Executive Director
A warm and inviting community anonymous - Loved one of resident/client
The staff at Cedar Creek are sweet and caring. They do charge for extra services such as giving out medication. The food is really good and the chef is nice. They offer two specials or you can choose something from the menu. The community is clean and they offer some daily activities. I know my loved one will be fine here and I would recommend this community.
Cedar Creek is a lovely place, I have friends who resides at Cedar Creek, the facility there is clean, staff is very helpful and they really care about the fokes there. Plenty of activities that are age appropriate, The food is delicious and it a loving atmosphere. That is the way I would love to live my golden years out at Cedar Creek. It is expensive but they do offer and do alot for the people who live there and great care will cost you there but to have a peace of mind knowing that my love one is well looked after has no dollar amount attached to it.
So grateful for Cedar Creek
anonymous - Loved one of resident/client
We couldn't have hoped for anything better than Cedar Creek! We were spending so much time worrying about my grandmother and now we have a sense of relief. She was resistant at first, but quickly made it her home. She has made so many friends and is always busy. There's always some event going on and staff & management are always involved. The staff knows everyone by name and treats everyone like family. They assist her with so much and from previous experiences, we know that you can't find quality care everywhere. Cedar Creek is the answer to our prayers! Grandma is happy and that's all that matters to us!
Disheartened over time
Disheartened Family - Toured community
When I brought dad to Cedar Creek initially it seemed of great value, pricey but was assured he would receive the best of care.
However over time as his memory failed further, so did the care. The first few years I did his laundry, bathed him, cleaned his room, and brought extra food for him to snack on.
I started pulling back on that responsibility because at the rate I had been paying these things (aside from the snacks) should have all been covered.
Then I would hear grumblings from the staff over having to do these things. We were not at the $2,500 base rate we were at the higher rate for a studio.
Over time they were allowing for medical care outside of his available current coverage without my consent. The attendant went behind my back and told the on staff doctor I authorized her to be his primary physician when I told her the complete opposite. I told director. And as always he said he would look into it. Nothing ever happened.
Snacks were disappearing at an alarming rate. I brought this up to the director and he said oh yes I saw him giving these things out. That was not in dads character. Keeping these snacks in his apartment kept his weight up. I was told to stop the snacks since they were becoming missing.
Many other issues of items missing, or allowing packages to be brought to his room went unattended. There were other family members who would cause issues not only at the facility but in his prior care. I needed to monitor communication due to his confused state. I was told they would look into it. Nothing more ever done.
He started loosing weight rapidly. I came in one evening and asked the dining room attendant if he had been down for dinner. This was close to 6:30pm. He said not he had not seen him. I asked an attendant if he had been brought down for dinner. She said he didn't want to go. I went to his room and he was sitting in front of the television. No food brought to his room, nothing. I brought him food and he devoured it.
I am seeking other accommodations as I do not feel once the ability to care for ones self declines, they are inclined to help.
Good for independent living, negligent for anything more
anonymous - Loved one of resident/client
They have some front line staff who really does care. Unfortunately they also have management who does not. All they care about is making money. Collecting that rent, then hiring the minimum employees they can without it being obvious that they are negligent. The residents who are self sufficient thrive and do great. The residents who need hands on care, don't. The more care they need, the more the quality of care drops, and management does nothing about it. It's obvious that their staff is spread too thin, and they have a few employees who flat out ignore unsanitary conditions. The food is gross. They advertise it like it is amazing but it isn't.
Would Definitely Recommend anonymous - Loved one of resident/client
I think that overall it has been a good experience. I think the staff is really responsive to the residents. I would say that the only area of improvement could be better response times from the different departments. It is not bad, but could be improved. Otherwise I think it is great and would recommend this place to anybody.
Thanks for the great respite Cedar Creek!!
Gary Hooper - Loved one of resident/client
What a godsend. I had to fly back East for the holidays. There was no way I could leave my Pops at home on his own. He thinks he can do his own medications but that just doesn't work. He over medicated the last time I went on vacation and fell. Cedar Creek was able to provide respite service for us. I took care of my business and they took care of my sweet but frail Father.
When I need to travel again, Dad will be in good hands.
A grateful son.
We found the home for Mom we have been looking for.
We had been touring several facilities....Cedar Creek felt like a community....The residents and staff were friendly, smiling and welcoming.
The comlimentary lunch was delicious! The servers knew the residents by name and I overheard some good TLC as the ordering was taking place.
The point system for care plans sounds sensible. I want to know what I am paying for and this detailed approach creates a clear list of the care being provided for mom. She deserves the best.
Mom is moving in!
Madera County is so very fortunate to have a beautiful and well managed senior housing community like Cedar Creek!
meet the membership director
anonymous - Toured community
I went in to inquire for my mother. The cost for a studio was $[removed]. They have a "points" menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $[removed] a month total. Obviously, $[removed] a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said "why would you want to?" If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said "wow" and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... "profit above concern for the elderly" is how I would categorize my limited exposure to this place.
meet the membership director
Anonymous - Loved one of resident/client
I went in to inquire for my mother. The cost for a studio was $2800. They have a points menu. It seems elusive and secretive. I inquired what it would cost for three showers a week for my mom and setting up her meds once a week. I was told it would be roughly $4,000 a month total. Obviously, $1,200 a month for those minimal extras seemed high. That said, I asked if we could bring in private people (We have great people who do it for much cheaper)? The membership director was very condescending to me and said why would you want to? If an organization has a membership director who is curt and rude, it clearly raises red flags to me as to whose best interests are at heart. I said wow and excused myself. I know I seek the best care for my mom. I can only say that this is not a place I would ever take her....... profit above concern for the elderly is how I would categorize my limited exposure to this place.
I have really had a good experience. anonymous - Loved one of resident/client
I have really had a good experience. The maintenance is ongoing, so people are always working on things, hammering on things. Other than that, it's clean, and the staff is friendly. We are pretty happy with them.
I was satisfied with their service. Family Member - Loved one of resident/client
I was satisfied with their service. If we had any needs, they were more than happy to take care of them. We had a little issue with my loved one not knowing or wanting to ring the bell when he needed help, and they addressed that right away and took care of it. They did a good job.
Response from Cedar CreekNovember 24, 2014
Thank you! We know there is a learning curve when our residents first arrive. We encourage and empower them to communicate directly with us as we get to know their individual preferences and personality.
They are fantastic, I give them fives for everything. Anonymous - Loved one of resident/client
They are fantastic, I give them fives for everything. My loved one lived here for a while, but I was paying the extra out of my pocket and unfortunately I couldn't keep doing it. They were great though!