Carson Tahoe Expressions Memory Care

There just wonderful here and I truly appreciate every thing they do here especially [name removed] and [name removed], but everybody is great here.

They are just wonderful here and I truly appreciate every things they do here. Especially [name removed] and [name removed], but everybody is great here.

It's very clean, and the staff is very friendly. They try their hardest and are very nice people to deal with. We had little issues at first, but now we have all the snags worked out and are into a good routine. They have a lot of activities - music, movies, games. I think they do quite a bit with their residents.

It is a nice, bright and cheery, clean facility and everyone I dealt with was great but I think they are understaffed. They were very hard to get a hold of and we had many things stolen. When she left she did not have any of the same clothes that she went in here with. They wouldn't let her take her daily vitamins unless prescribed by a doctor. It was advertised in the paper that they were pet friendly but that was not the case when we asked them about it. The way they presented themselves was not who they really were which was disappointing. After she left there was no follow up from any of the staff members. I do not think it was a terrible place, I just think they need more help.

If you love your Senior, do not put them in that facility. They served them tuna fish sandwiches and chips. Hello! Most seniors can't eat chips. They don't get out and have any sunshine upon them. In prison the inmates get yard once a day. My Mother hates it in there. I am afraid they will never lift this quarantine. Do you know how lonely those people must be? And they have one phone for a two-story building and all those patients. I think for five grand a month my mother should have her own phone. I have often called and let the phone ring 50 times and finally gave up.

If you are looking for caring people to be around your loved one this is a good place they will look after them. But that is as far as it goes. Your loved one will no longer see any sunshine, will not be hugged or loved on oh, because they have to go by strict rules of the coronavirus. if you think that they are doing anything to rehabilitate your loved one's memory so that they may go home, it's not going to happen here. To put it bluntly your loved one will walk in and they will come out in a body bag. That is what the truth is and I was told by a staff member that's pretty much how it runs. They do nothing to improve their diet to support brain function, they don't play memory games, most of them lay in their beds all day and watch TV. They get fed three meals a day and everyone eats the same thing. They don't see the sun, which is very important. Do you know why Alaska has the greatest write rate of suicide? It's because there is no light. What do you think is happening to be seniors. It disgusts me if you ask me. They're charging most people about five grand a month to have their Elder in there and they can't even afford to buy a second phone. They have one phone for all those patients. Where is all the money going? If you can take care of your loved one at home or do something different, I would. unless you want your elderly person's demise to be going out in a body bag

my review is based on communication with an individual who identified themselves as management. Unfortunately, in trying to gather information on my parent's status while using my pleasant professional skills when speaking on the phone to management (nurse) w regard to updates and determining regular contact w my father I was met (via a phone call) with a curt and at best semi-professional member of management who literally would did offer any help. I had to pull information from her. In stating my own professional title and sharing with her trying to collaborate a plan so that I could communicate with my father (seeing that I'm not living in the same state) I was completely offset and completely unimpressed with her especially based on the position she holds...I wishing her a credentials. There was no indication that she wanted to be of help, there was no indication that she was even listening to me as I had to repeat myself and certainly there was no compassion, empathy or professional attitude involved if she is acting in the role of nurse / social worker. She needs to go back and polish those skills up! She was completely biased and unhelpful. However, the staff underneath her were pleasant, professional and a joy to talk with. I PRAY she is NOT the standard.

We moved my mom in the first week they opened the Carson-Tahoe Expressions Memory Care facility. Before mom moved in, they allowed us to come in and personalize her room by painting, installing furniture and even customize her window treatments! Even though it is brand new, it is not your typical “hospital like facility”. Each “apartment” has it’s own thermostat with a climate controlled system so the resident can be as warm or as cool as they like. Exceptional care has been taken to decorate the facility with art and furnishings reflecting an outdoor, rustic, yet contemporary feel with lots of local artistry displayed in the many pictures & photos throughout. All of the staff go above and beyond to educate themselves about medical, physical and emotional needs of each resident and extra care is given to accurately and appropriately address the needs of each resident. Additionally, the staff encourages visitors and family members to participate in activities with the residents. If your loved one wants to keep their pet with them, the facility allows for pets to be kept by residents (there is a pet policy & additional fee). Regular outings into the surrounding community keep the residents from becoming “stagnant” and bored by looking at the same thing every day. The food is delicious (visitors are welcome to dine with residents) and special dietary needs are addressed without compromising quality. Expressions Memory Care is a jewel of a facility and the people are the best in the business! I highly recommend taking a tour and seeing it for yourself!