Carson Tahoe Expressions Memory Care

my review is based on communication with an individual who identified themselves as management. Unfortunately, in trying to gather information on my parent's status while using my pleasant professional skills when speaking on the phone to management (nurse) w regard to updates and determining regular contact w my father I was met (via a phone call) with a curt and at best semi-professional member of management who literally would did offer any help. I had to pull information from her. In stating my own professional title and sharing with her trying to collaborate a plan so that I could communicate with my father (seeing that I'm not living in the same state) I was completely offset and completely unimpressed with her especially based on the position she holds...I wishing her a credentials. There was no indication that she wanted to be of help, there was no indication that she was even listening to me as I had to repeat myself and certainly there was no compassion, empathy or professional attitude involved if she is acting in the role of nurse / social worker. She needs to go back and polish those skills up! She was completely biased and unhelpful. However, the staff underneath her were pleasant, professional and a joy to talk with. I PRAY she is NOT the standard.

We moved my mom in the first week they opened the Carson-Tahoe Expressions Memory Care facility. Before mom moved in, they allowed us to come in and personalize her room by painting, installing furniture and even customize her window treatments! Even though it is brand new, it is not your typical “hospital like facility”. Each “apartment” has it’s own thermostat with a climate controlled system so the resident can be as warm or as cool as they like. Exceptional care has been taken to decorate the facility with art and furnishings reflecting an outdoor, rustic, yet contemporary feel with lots of local artistry displayed in the many pictures & photos throughout. All of the staff go above and beyond to educate themselves about medical, physical and emotional needs of each resident and extra care is given to accurately and appropriately address the needs of each resident. Additionally, the staff encourages visitors and family members to participate in activities with the residents. If your loved one wants to keep their pet with them, the facility allows for pets to be kept by residents (there is a pet policy & additional fee). Regular outings into the surrounding community keep the residents from becoming “stagnant” and bored by looking at the same thing every day. The food is delicious (visitors are welcome to dine with residents) and special dietary needs are addressed without compromising quality. Expressions Memory Care is a jewel of a facility and the people are the best in the business! I highly recommend taking a tour and seeing it for yourself!