Brookdale Santa Monica Gardens

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I think that the level of caring from this community. Everybody that works there from the cook to the administration and everyone in between knows my mom's name. My mom got extremely sick, and called me to tell me to take my mom to the hospital immediately. Once she came back to the community, the staff was amazing during her quarantine after the hospital stay. The staff gave my mom the care she needed to help with her mental state during this time.

My dad is physically doing better and the location is great but the facility and everything about it is so-so. They messed up real heavily with his medication and I was very unhappy they didn't give it to him right. The doctor was upset too because he increase the medication and they cut the dosage down by half. The management took off half of the month's charges. Another issue we had was once he recovered and he was able to shower by himself and the help was rejected they were still charging us for helping for charges.

I was not very impressed with my tour of this community. They have a great ocean view and its in walking distance from the facility but that was about all I liked. This place used to be a hotel that they converted into an assisted living and everything is just way to small. The rooms feel just like dorms and do not have a lot of living space. It was just not the right place for my father.

My mother has been living at the Gardens. She is so happy there. The staff is friendly and caring. Great Food and lots of social activities. The location is great. In the residential part of Santa Monica with a big parking garage. Safe neighborhood to go for walks. One block to the beach and close to all the action if you want it.

I immediately knew that my friend would like to be a part of this community and get the assistance and safety that she needed. I was pleased when she agreed to move in next month. Thank you for your tour and introductory lunch.

My tour of this community went very well. The community looked great, everything was very well maintained. The staff was kind and welcoming. They do offer many activities. Everything went very well. They were very knowledgeable and answered my questions. It was a lovely experience.

My mother has been at Santa Monica Gardens for 3 years. The staff is happy and caring. She has so many friends because it is a warm family atmosphere. The activities are so much fun that I stay to participate. My mother is mentally sharp being a former professor. It is great that many of the residents are just like her. I am happy when I visit they have a large parking garage because I don't want to have to be stressed looking for a spot when I arrive. This is where I want to live when I am a senior.

My mother has been at the Gardens for 3 years. You walk in the community and feel the positive energy. She has made so many friends. The activities are varied for every taste. The staff is very caring and interested in the welfare of the resident. I have been there for dinner and parties. The food is great. Fresh salad bar and fruit for lunch and dinner. That is what I love when I visit. My mother is happy and cared for. That means a lot to me.

Staff is best thing about the facility. Facility itself needs new carpet, new paint. Management is unimpressive. Their goal is to get you into the facility. Once your family member is checked in, the niceness disappears. We received incorrect information from the sales director. We confronted her and she denied it. Food is atrocious. Wait staff is good, food is bad.

We selected Brookdale Santa Monica Gardens as a temporary place for our uncle following an illness so he could recover his strength with assistance. After a week, he asked if he could stay permanently so we happily converted him to permanent resident. Brookdale's staff is friendly, helpful and engaging with the residents. The residents are all friendly, happy and busy in the many activities available. My uncle calls his new home "Shangri-La" and has blossomed with all the positive interactions with everyone. His strength has improved immensely as he has participated in yoga and chair volleyball among other activities and even resumed playing piano which he had given up due to weakness in his arms. He is happy and safe so we are as pleased as we can be! He also greatly enjoys the sessions discussing "Life's Big Questions" and writing his life story so the mind is exercised every bit as much as the body. The facility is a block from the beach and he walks along the coast as part of his therapy. His engagement in life is renewed and we are so pleased - thank you Brookdale Santa Monica Gardens!