Brookdale Monroe Square Memory Care

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Very good so far after 3 months.

I would recommend the community to others for their loved ones. I feel there is room for improvement in areas such as activities. I feel this is a good community compared to others in area for the amount of money each month.

They have started window visits with a microphone so we can see our loved ones. It's in a good location and the city is not too busy, it's centrally located. Depending on your condition I would recommend this facility

I was very disappointed with our experience at BD Monroe. The sales rep assured me as well as the Wellness Director that they could take care of my husband, who is a high functioning, very active resident. He had been there 2 weeks only when the Admin Dir (who I have never spoken to before this encounter) and the Wellness Director notified me that my husband was "not a good fit" for their community then proceeded to tell me that I would either need to come and get my husband or hire a 24 hour sitter to watch him. They didn't have the staff or time to manage him. This facility is supposed to be trained in redirecting and helping engage and make connections with Alz residents. Long story short, I never saw this happen. I had to hire a sitter to "manage" my husband until we could find another place for him. PLEASE be aware that this facility is NOT equipped to redirect and engage with high functioning Alzheimer's patients.

I was very disappointed with our experience at BD Monroe. The sales rep assured me as well as the Wellness Director that they could take care of my husband, who is a high functioning, very active resident. He had been there 2 weeks only when the Admin Dir (who I have never spoken to before this encounter) and the Wellness Director notified me that my husband was "not a good fit" for their community then proceeded to tell me that I would either need to come and get my husband or hire a 24 hour sitter to watch him. They didn't have the staff or time to manage him. This facility is supposed to be trained in redirecting and helping engage and make connections with Alz residents. Long story short, I never saw this happen. I had to hire a sitter to "manage" my husband until we could find another place for him. PLEASE be aware that this facility is NOT equipped to redirect and engage with high functioning Alzheimer's patients.

The staff wasted our time. Even after a scheduled appointment, we were not greeted. After 30 minutes and upon leaving, the Executive Directed ask if he could help. We were on his white board for his visit. If the sales pitch is bad and not important - either was the care they were going to provide.

This facility had rooms that were too small, the places smells, and felt dark and depressing. I didn't like the fact that you had assigned meal seating and set time. For the cost it seems expensive for what you are getting.

This looked like a nice clean community when I looked at it. The people I met were nice. They do offer special diets for a fee. We were looking for respite stay, however his community did charge a fee upfront even for a short stay.

We toured Brookdale Monroe Square (Z) It is a very nice community that we might be moving our mom into if her care needs change. The staff was very friendly and helpful when providing information regarding the care they would provide for my mom. If in the future, she does move here they said the care would be more extensive and the staff members would be more attentive if she was to move from Brookdale Monroe Square (A).

Everyone at Brookdale Monroe Square has been great trying to help my mom acclimate to the move. It has been very difficult for my mom to go from being independent for all these years to adjust to following schedules and routines she is not used to. For the most part, we are very pleased the with care provided by the staff members. They have been extremely kind and soft spoken when helping us try to make mom as comfortable as possible. They offer activities that they try to encourage the residents to participate. They have been able to get my mom who plays the piano to play for some of the church services. We think we have made a good choice for my mom here and we like the fact that they will work with us and Medicaid. We keep our hopes up that mom will settle in and be comfortable in her surroundings.

Mom and I had gotten a recommendation from other family members in New York about this community so we decided to take a tour of it. Mom loves everything about this place. She is socializing with the other residents and doing some activities that she is able to do. She loves the staff they are very kind and nice to her. She is loving the food. Everything is going extremely well here we couldn't ask for anything better.

Started to put my father here in May and changed mind. Not sure if we will reconsider. Looking for more of a flat rate like Carriage club offers. Not sure why they are not all the same.

Assisted living non dementia.

We like the care from this community and the nice staff. We like knowing that the menu is good. We like knowing that he is offered to do activities and she is participating with mom. We like the care and the value and would recommend this community for other families.

The only reason why I didn't choose this community was the distances it was just too far out for me to drive. Other than that I have no complaints what so ever about this community. The staff was friendly and knowledgeable and helpful. The residents seemed to be happy. The inside was very clean and well decorated.

The staff at this community are attentive and most of them seem to care about the residents. They keep the community clean and they offer some activities. The food is very good and we like that they have a separate meal area for residents that are a little more active so they can make friends. I would recommend this community.

We used this community for their respite stay services. There was a few bumps along the road, but we did work them out overall. My mother was well during her respite stay at this community. The community is nice, and clean. The staff was very nice, and friendly. There are nice activities offered for the residents. It was a good experience overall, everything went well.

My loved one stayed here for respite. She came back with a urinary tract infection, yeast infection and a rash across her body.She fell two times while staying there for 7 days. They cut her hair without asking for permission. She has dementia, even if they asked her they should have verified with me. When I went to pick her up there wasn't staff in sight. I had to wheel out two laundry baskets and no one offered to help me. She will not be coming back here again.

This facility shows well. Clean and acceptable. Good activities for residents. good pricing.

We like the community and the staff here. They are doing a wonderful job with my in laws. We did get to taste the food with them, but it was kind of last minute and they were not prepared. The community is always nice and clean. My in laws have not gotten in to any activities, but they do offer them.