Brookdale Fort Wayne

A retired medical doctor who happened to fall in the apartment. Person felt 3 ribs broken BUT the medical folks just told the person was not right! The person wanted to go to the hospital. In a car he called to EMTs and he was taken to the hospital where the x-rays showed three broken ribs. He was taken to a nursing home where he has recuperated. Much better and walking well!

The blinds are dusty, the toilet leaks and the faucets sprays everywhere. The quality of the care service depends on who is working that shift. The dining room is ok, the meals have no taste and combination's are weird. The new activities director hasn't got all her activities planned yet. The new bill is more than double what I was told. Need explanation.

With our experience at Brookdale Fort Wayne, we feel that they need to improve on all areas a lot. We felt as if fees were not transparent, care was lacking, food wasn't very good. Just a poor overall experience for my parents.

[name removed] whose office is in memory care area has a unique talent for working with the residents as a group and as individuals, also their families. Brookdale is fortunate to to have [name removed] and other staff at this facility!I had visited them several months prior when my family began to look and as one of the places on a list by 'A Place for Mom. We had stopped the search per my mom. Later we found that mem care was needed. We made contact with Brookdale remembering size (small) which was one factor and also met {name removed] and other staff. [name removed] who is local marketing was able to key in on our needs and concerns, and I must say represents their facility well.

It's a nice small community. I think someone is inclined to participate in activities (which my dad was not) then they might prefer a larger community. I thought their food seemed good and the staff was very accommodating.

They have a court yard where residents can go weather permitting, my dad loves out the outdoors. We had a positive experience and would highly recommend Brookdale Fort Wayne to others.

I'll just start out by saying I generally don't give out perfect scores (5) as no one is perfect. So when ya get a 4 from me it's very good. So....Staff have been very helpful. Mom still rather not be there but that is based more on her wanting to be at house she lived in for 58 years! Not Brookdale fault. She does like staff etc and is healthier than we've seen her for at least a couple of years.

[Name removed] is very happy with Brookdale and he enjoys the staff and the care he is receiving. The community, staff, is easy to work with. They provide a newsletter each moth to keep me informed. They also call when something comes up and needs to be addressed.

There’s a lot of problems with the homes because of Covid underpaid staff and not having the workforce to properly staff the homes and staff turnover rates also rates keep going up with inflation

I had my tour scheduled around lunch time and I was taken back to a home feeling from the amazing smell of the food being prepared. The facility was clean, decorated and the privacy of the courtyard is reassuring. Everyone was very pleasant to speak with, also.

Overall we are having a better experience at Brookdale then the previous community our loved ones were at. We appreciate everything that is here, our loved ones care needs are being met and we are happy. The meals are going pretty well so far, and when we do come to visit we see activities being offered. We also think the value for cost is fair.

Upon first arriving I thought maybe I had a mistake in adding this building to my visitation list. The building structure itself was not outstanding, however, it was what I observed inside that made me add Brookdale to the bring my mom to visit to get her input. The staff was smiling and engaging with the residents. There was activities going on and the resident seemed to be enjoying as they were laughing and cracking jokes. The rooms were sufficient to meet my moms needs. She could have a microwave and mini refrigerator for her late night snacks.

The price they offer upfront will not be your price for very long. They have a lot of add on charges. The layout of the community and room sizes are good. The care staff was good. We had a few issues with the administrative staff. They had out door space for the residents to use.

[Name removed]is warm and welcoming. She asked good questions about my husband and also how I am doing. The facility is small and appears to be very clean. There is a small number of residents which enables staff to get to know every resident. I spoke with one resident who seemed to be very happy and active.