1610 Research St, Amarillo, TX 79124
Heartis Amarillo is an assisted living community located in Amarillo, Texas, in Potter County and home to over 191,000 people. Amarillo is a growing city where residents will find a lot of great shopping, movies, sporting events and restaurants. They can run their errands, do their banking, meet friends and family for events, or relax in the comfort of our quiet development.
At Heartis Amarillo, we are happy to provide our seniors with quality care in a relaxed, home-like setting. Our trained staff works diligently in all aspects of memory care to help residents with Alzheimer's and dementia to keep them alert and interacting with one another.
Our development also has a strong social atmosphere and we encourage dialog, laughter and fun through entertainment, group outings, planned events on-site as well as activities off-site, birthday parties, and holiday celebrations. We have a host of activities and amenities for the seniors in our community and these include:
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Meals & dining
Value for cost
They have staffing problems. The management team is excellent. The bill is different each month, so I have to call to rectify this each time. Having spoke to friends and acquaintances in Amarillo the care is all about the same at the different communities. You just have to stay on top of the care.
Awesome place! Dining room is open 7a-7p. Restaurant style. Residents can eat their meals whenever they want. Apartment has a private door to the outside courtyard. The Community Fee is[fee removed]. !!! That’s just crazy! We were able to negotiate it down. Price is higher than the amount on the information provided by A Place For Mom.
When touring Memory Care facilities for my Dad with Parkinson's Disease, the Bristol Park at Amarillo was very high on my list! While touring I could tell the staff loved their residents and treated them with dignity and respect.
We chose Bristol Park because of the head chef here. He made special meals just for my mom since she was Japenese. When she was in rehab, he even made sushi and sent it over to her. He and my mom had a great relationship. Her favorite part about the community was always meal time. She had a one bedroom and it was good size for her. I would definitely recommend.
We loved Heartis but with the kind of 24/7 care in which our loved one would need, we would be required to hire a home health care agency for any kind of emergency care or RN specialized care. Everything is provided at Where she is now. Our loved one was very sick the morning Heartis had scheduled to assess her. We had to cancel & all our concern & time was devoted to our loved one. If we could have placed our loved one with Heartis I do believe they would have given her good care. They were having to remediate water from the memory care area & were not able to see a room in that area. Since we had previously viewed this location a few years earlier we had seen a room but found out she did not meet their criteria to enter. Their criteria has changed per [name removed] since we had visited previously. We did not get to see any interaction with care providers & residence so we would have wanted to go back & visit again before we made our final decision. With having to hire outside help to care for Our loved one & also providing all supplies, furniture, linens, bed, tv, depends, wipes, toiletries she would need & shopping time on top of visits we decided it would end up being better to let her stay where she was.
It's hard to know how to rate Heartis Amarillo. We toured very early in the morning. We saw only 2 employees. While they were not particularly friendly, they were not unfriendly. The sales manager didn't offer anything but answered all of our questions fully & without hesitation. It's a good thing that we knew what questions to ask. We saw only 2 residents. They seemed happy & content. The facility itself is super nice. Wish that they had a brochure that we could take home for reference & study. Know people personally with family living there & understand there is frequent staff turnover. All in all, I would feel comfortable having my Mother living there.
Response from Bristol Park at AmarilloMay 24, 2018
Thank you again for taking the time to leave us a review. It sounds like our staff was a little sleepy so early in the morning :D If you have any further questions or want more information about our community, please give us a call at [removed]. We're always happy to help!
My mom moved from another community to Heartis in [date removed]. Mom needs daily reminders for all her daily physical needs. It has been 7 months and I've had four conversations with the executive director and the director of nursing and nothing has changed. The calendar showing the activities is a joke. I've taken Mom to an activity and no one shows up to oversee it. They have also left Mom at physical therapy two times. At that point is when I realized I would be moving my mom out as soon as possible. The employees that care for my mom are the sweetest. They have been very kind and loving.
Response from Bristol Park at AmarilloMay 18, 2018
Nan, we appreciate you feedback - especially the bit about our employees being very kind and loving! We're sorry to hear that you've had an overall negative experience with us. If you'd like to discuss further or provide more feedback, please reach out to us at [removed] or email us at [removed]. We wish the best for you and your mother. Thank you.
This is a beautiful facility, but I would not recommend it to anyone. My father died exactly a month to the day of when I moved him in. It is suppose to be a lock down facility. However, on numerous occasions I witnessed the door alarm going off for extended periods of time and no one responding. Also, the head nurse is incompetent and to say she is difficult to work with would be an understatement. The monitoring of medications and fluid intake should be a great concern to anyone with a loved one in this facility. Residents general welfare and prevention of falls is not watched at all. Taking my dad to this facility is the worst decision that I could have made. I will say that the aides on the floor are extremely kind and caring, but they have not been trained on how to attend to the needs of the patients.
My Dad was here briefly and things didn’t quite go well. When we first brought him in, they were completely unprepared and were having staffing issues. We couldn’t get the service that we needed and it didn’t seem like anyone was around. We met with the management, though, and got a lot of our issues straightened out. After that, the rest of the time he was there, the service was pretty good. One of my concerns, however, was that the head nurse seemed to take offense to a lot of our complaints and never checked on my Dad the whole time he was there. The other nurses checked on him regularly and did a really good job of it, though. It’s a nice facility, but I think they might have some management issues. I would recommend this place but with caution.
Heartis Amarillo is a very impressive community. The staff are very kind and attentive to the residents' needs, They learn every one's names, and really make an effort to make you feel right at home. It's a comfortable community with excellent food and a lot of activities. It is certainly the nicest of these communities that I've been in. I would highly recommend it to other families.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.