Benchmark Senior Living at Leominster Crossings

It meets the expectations for everything they offer and provide which is good. We have been very impressed with the staff, they have all been very responsive, thoughtful and respectful. The food can be a hit or miss sometimes, but we do think that had to do with the covid lockdowns and then they would have to deliver the meals due to closing off the dining hall. Sometimes it was a little inconsistent but overall the food is generally really good.

My mother has lived at Leominster Crossings for 4 1/2 years and frequently tells us how blessed she is to be there. With friendly residents, attentive staff, including the nurses, she finds all her needs met. Now 102, she's celebrated four birthdays at Leominster Crossings and often tells me, "I have everything here." Her satisfaction and contentment with "everything," from the food to the activities to the atmosphere, mean the world to my siblings and me. We know she is cared for, safe and happy.

My aunt finally feels happy with her life! Since losing her husband of 64 years she seemed lost and sad even while she was surrounded by our family. Since moving into Leominster Crossings, she has made many friends from her generation and stays physically and mentally active with them, thanks to the wonderful activity director. She also enjoys various 'parties' and celebrations with her friends at Leominster Crossings. A wonderful and recent example is the festive St. Patrick's Day party where the entire staff participated joyfully, and the Director sang some Irish songs with the wonderful Irish band. My aunt notices and appreciates this level of commitment, professionalism, and love,....and so does our family.

I recently moved my husband to benchmark. The staff have been wonderful and personal. They are so friendly always speak to me, remembering my name. They keep me informed about my husband, how he is doing, eating and if he needs anything. They do this by either a phone call or sending me an email. As difficult as this decision was, i could not be more pleased with the care and support both of us have received from the Benchmark community at Leominster Crossing. I would high recommend this community.

My Aunt, who has Dementia moved into Leominster Crossing a little over a year ago. She is a resident iof the Harbor Care Community. I thought that her transition from another Assisted Living Facility was going to be difficult for her, but the staff at Leominster Crossing were so helpful it was easy. The entire staff was so welcoming. Since that day I have enjoyed complete confidence & peace of mind that my Aunt is being very well taken care of. I visit often without prior notice & have many opportunities to observe how the caretakers interact with the residents & I admire their dedication. I can tell that it’s more than just a job for them. My favorite quote is: Kindness is the language that the deaf can hear and the blind can see. The staff in the Memory Care Unit are Caring With Kindness.

This place has saved my life from my husbands death and depression. I needed people and I have found them here. thank you Leominster Crossings!

I was unsure of the place at the beginning. But after having my mother there for a couple of months, I was quite impressed with all they do for her. They keep her busy all day. If she wants to be engaged, there are a lot of things for her to do (although she says there's not enough Bingo). But if she doesn't want to do anything, she can go to her room and nap or watch TV or do whatever she wants. And I appreciate how clean they keep things. They clean the place every day.

We chose Benchmark Senior Living because it was close to where mom used to live and close to her church she goes too. We also got a better feeling when walking in here compared to some other places we looked into. The room sizes are good. I would recommend to others looking.

When we first Benchmark Senior Living we felt very welcomed, and they were very happy to have our loved one there. The rooms at this community were wonderful, they were pretty spacious. Our loved one always said the food was great.

They do a great job keeping the hallways and common spaces clean, however in the individual apartments, the cleaning could be better. All the staff know everyone's name and because of the Covid-19 pandemic, the community is on lock down, however they still allow us to go outside, which is wonderful. Right now there are limited activities available, but they bring around a cart with things to do. They do a pretty good job here. On the expensive side, Benchmark does a good job with using the money to put back into the residents and their stays.

My family researched in person possible assisted living environments for our mom, that had memory care. Leominster Crossing was the shining star. Such a difficult decision and we cried the day we drove away and it was moms first night at an unknown place. However, now we sleep so soundly knowing she is in a new home with sincere, competent, and compassionate staff. So grateful she is happy and safe! It does feel like a family there, and whomever is doing the hiring is doing great. They all deserve a raise!!

We visited to place my parents but hated the lack of smile and major attitude we witnessed from the " boss" [name removed] towards staff. He did " pretend" to be friendly with us but was bothered by any question asked and on the pushy side. Place did look nice.

High management turnover, the ones that need to go stay. Food was better before, something changed, menu or ingredients, overpriced room rentals.

We are using this community for their respite stay services. So far everything is working out pretty well, this is a great organization. We did have some administration, paper work issues in the beginning, but everything is working out well now. She is safe, and in good hands. This is a well-kept community, they do a good job with the cleanliness around the facility. There are good meals provided, and nice activities available for the residents. This is a lovely community, and I would recommend it.

This facility is very nice, clean and cheerful, but I did not get a warm, family feeling when there. Residents did not interact with staff much.

My mom is very happy with the care she gets from this community. The staff are amazing and have no issue keeping the community clean. There is plenty to do everyday at this community. My mom enjoys the food that is given to her. I would absolutely recommend this place!

I am continuously amazed at the level of creativity down to the smallest detail to make the lives of the residents as normal and independent as possible.