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3450 Wagon Wheel Rd, Garland, TX 75044
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23 reviews
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4 star
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3 star
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1 star
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5.7
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18679 facilities
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Marilyn
-
Family/friend
5.0
Comfortable, social community
My mom is social. I like that it is all on one floor and she is able to interact with a lot of people. My mom likes the food. I love the community layout. The room sizes are nice, My mom has a private room. I have been please with the price. The staff has good communication with families.
About the facility Bella Valley Estates
Welcome to Bella Valley Estates in Garland, Texas. This community offers thoughtful assisted living and memory care services to seniors in the Garland, Texas area. This community is conveniently located near local parks, shopping centers, and restaurants.
This community prides itself on its gorgeous grounds with walking paths that loop around a peaceful lake, an enclosed courtyard for residents to safely enjoy, and inviting common living spaces.
Community Amenities and Services
All residents are provided with high-quality care by trained staff. Staff helps residents complete their activities of daily living (ADLs), providing medication management and more. Weekly visits from physicians and therapists creates a robust wellness plan for residents. Along the Journey programming is offered to residents with dementia or similar diagnoses to help them maintain independence, optimism, and connectivity while caring for their specific memory-loss related needs.
All meals are thoughtfully prepared and served to residents in the restaurant-style dining room. In between meals, residents are encouraged to participate in the many on-site and off-site activities to get to know other residents and the surrounding community of Garland.
Living Arrangements
Bella Valley Estates offers residents spacious studio or one-bedroom apartments they can call home. Units come equipped with large picture windows that let in...
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Amenities at Bella Valley Estates
Healthcare Services
- Incontinence Care
- Medication Management
- Staffing & Ancillary Services
- Memory Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Professional Chef
- Restaurant Style Dining
- Special Dining Programs
- Low / No Sodium
- Vegetarian
- Meals Provided
- Guest Meals
- International Cuisine
- No Sugar
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Kitchenette
- Handicap Accessible
- Air Conditioned
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Complimentary Transportation
- Resident Parking Available
- Uncovered Parking
Pets
- Cats Allowed
- Pet Care Available
- Dogs Allowed
Common areas
- Outside Patio
- Library
- Central Fireplace
- Meeting Room
- Beauty Salon
- Barber Shop
- TV Lounge
- Outdoor Common Areas
- Computer or Media Center
- Indoor Common Areas
Recreational areas
- Fitness Center
- Piano or Organ
- Game Room
- Arts and Crafts Center
- Movie or Theater Room
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Holiday Parties
- Wii Bowling
- Happy Hour
- Activities Off-site
- BBQs or Picnics
- Live Musical Performances
- Light Therapy Programs
- Other Religious Services
- Community Service Programs
- Trivia Games
- Protestant Services
- Art Classes
- Pet-focused Programs
- Tai Chi
- Dances
- Catholic Services
- Devotional Activities Offsite
- Devotional Activities On-Site
- Activities On-site
- Birthday Parties
- Day Trips and Outings
- Yoga / Chair Yoga
- Live Well Programs
- Live Dance or Theater Performances
- Stretching Classes
- Educational Speakers / Life Long Learning
Reviews
for Bella Valley Estates
23 reviews
Write a review5 star
13%
4 star
40%
3 star
13%
2 star
4%
1 star
30%
AA Blank
5.7
A Place for Mom has scored Bella Valley Estates with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Bella Valley Estates has 23 reviews with an average "overall experience" of 2.9 out of 5.
Overall Rating
2.9
Cleanliness
3.2
Friendliness
3.2
Care Services
2.8
Staff
1.0
Meals & Dining
3.0
Activities
3.0
Value for Cost
2.9
A Place for Mom has scored Bella Valley Estates with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Bella Valley Estates has 23 reviews with an average "overall experience" of 2.9 out of 5.
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1-20 of 23 reviews
Eric Nelson - Family/friend
Assisted Living
June 6, 2021
Rooms Not Cleaned; Falsified Medications Records
Our mother was there about 3 years. Originally was ok but went downhill after about 7 months. They didn't clean the sheets for weeks; stopped making her bed. Trash overflowing on the floor and moldy food on the kitchenette counter.
I discovered they falsified her medications records for almost a week, and even had the nurse that quit openly admit it to me. Talking to the site director was like talking to a wall. In addition to that, she had several items stolen from her room, including a large supply of toilet paper, back when there was a shortage of it because of the pandemic.
Marilyn - Family/friend
Memory Care
June 10, 2020
Comfortable, social community
My mom is social. I like that it is all on one floor and she is able to interact with a lot of people. My mom likes the food. I love the community layout. The room sizes are nice, My mom has a private room. I have been please with the price. The staff has good communication with families.
Ann South - Family/friend
Memory Care
July 26, 2019
My Review of Discovery Commons
I have visited my friend at various times of the day and week. The halls are silent. The activity room seldom has anyone in there participating in activities. There is no evident stimulation, musical or social, no art lessons, no brain games, no social worker visiting residents at meals or in their apartments. My friend is very lonely as she moves into dementia. It would seem that, for the substantial cost of living here, more daily activities should be scheduled.
Anonymous - Toured community
Memory Care
June 18, 2019
Visited with [name removed]. Very nice facility. The renovations look amazing.
Anonymous - Family/friend
Memory Care
January 13, 2019
Sadly no longer happy.....
Mom has been in this facility for nearly 3 years. We've watched it slowly spiral downward. They rarely have activities other than bingo and board games. Hardly ever have entertainment when they used to have performers at least teice a month. Housekeeping is so bad, I had to grab a friend to help me clean and disinfect Mom's room, bathroom, and kitchenette. Last Sunday, she became ill with the stomach virus going around the facility. Today, 1 full week later, we had to clean dried vomit off her bathroom wall, toilet, floor, and 2 trashcans. I'm appalled that no one had cleaned her room. No wonder this virus spread through the entire place!! We cleaned her entire apartment in 2 hours. We should not have had to do this. I even had to empty all 3 trashcans that were overflowing from yesterday. It used to not be like this. Shame on the head of Discovery Commons. You make enough money to hire more than 1 housekeeper. You can afford to pay your Aides (who by the way are the backbone of a good facility!) what they deserve for taking such loving care of your residents!! Seriously, these dedicated Aides make less than employees of Target, Walmart, and Kroger! Shame on you, Discovery Commons for not delivering the kind of amenities you brag about on your Web page.
Anonymous - Family/friend
Memory Care
October 10, 2017
They love it here
We love having my In-laws here at Rittenhouse they are so happy here. The food is amazing and everyone is so helpful. The caregivers are nice and caring. They have lots of activities but they are still warming up to a new home. The courtyard area is really nice and as soon as it gets cooler they will sit outside. I give them 4.5 stars and would recommend this place to my friends.
Ronny - Family/friend
Memory Care
October 10, 2017
Just awful. Not enough help and management in disarray.
Anonymous - Toured community
Memory Care
September 1, 2017
Nice Tour Of This Community Overall
I toured this community for my sister, and her needs. Everyone was nice to my family, and I. The community was nice, and clean. They staff was friendly, and helpful. Our questions were answered, and everything went well. It was not the facility for my sister, but our tour went well overall.
Anonymous - Toured community
Memory Care
August 9, 2017
Enjoyable environment!!
I have no complaints of how things went for my tour of this community recently. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. I thought they had a nice layout for the residents as well as amenities. It was just not the right location in the end decision for her but I would recommend it to anyone.
Anonymous - Family/friend
Memory Care
July 20, 2017
Communication Could Be Better
My dad is doing extremely well here. There is a good ratio between females and males which are nice. He is making a lot of friends which is an improvement he has never been one to socialize a lot.
The verbal communication could be better we have some issues that still have not been worked out due to anything being put in writing only verbalized. However, the staff has been extremely kind and helpful and patient.
I like their pricing structure works one level one fee not based on tiering like other communities.
Dad really enjoys the food he is eating a lot.
The location is great very close to my brother
Anonymous - Family/friend
Memory Care
March 29, 2017
I would recommend at least checking out this community.
The employees are friendly, helpful and encouraging. Mom enjoys participating in some of the daily activities. She does not always like the food and sometimes it takes a long time to be served. She thinks they are understaffed in the kitchen and dining room areas. The community areas are clean and in good condition. Mom likes having a patio on the backside of her apartment.
Anonymous - Family/friend
Memory Care
March 23, 2017
Choose another facility
The facility looks great, but the staff and supervision of the staff was inadequate and so was the care/assistance. Much of the staff was untrained and/or lazy and there was a lot of turnover. There was not much for mom to do but play cards or do puzzles which she is not in to. There were constant issues with no hot water for bathing and it always took forever in the evenings for anyone to come help her. The helpers were always on break or helping someone else so they were very understaffed. Pick another place for your mom.
Anonymous - Family/friend
Memory Care
March 18, 2016
It's been sort of average for us so far.
It's been sort of average for us so far. It's beautiful, but I definitely have concerns. We have had several issues with the medication distributions. There have been issues with the room, and after reporting it several times, it is finally fixed. The food is awful. One of the things we noticed when we toured, was that the residents seem very non-expressive. They have addressed my concerns, and are working on it, but it hasn't been very smooth so far. I liked the location for us, and how easy it is to get there, and my loved one seems determined to make it work.
Anonymous - Toured community
Memory Care
September 30, 2015
Talked to Jacki. We talked about a place for my husband. I think the conversation was very enlightening. Their system of care was I think very well thought out and helpful at time would demand.
Wayne Hayes - Family/friend
Memory Care
April 1, 2015
My moms new home
My mother has only been there for 16 days,and l have been happy with her care.The staff has been very caring and friendly to my mom and she seems to be happy and content. The Executive Director Chris Morrison worked with me to make my moms placement affordable.I would recommend them to anyone for their loved ones.
Anonymous - Toured community
Memory Care
March 25, 2015
Seemed like a nice place
We toured this community while looking into care options for a loved one. I thought Winters Park seemed like a nice place overall! The people I met were friendly, the facility was attractive, and the price was right.
Anonymous - Toured community
Memory Care
November 5, 2014
This is a terrible facility. My dad was there for 7 days and we could not find him another place fast enough. Never will use again
AlzDtr - Family/friend
Memory Care
June 22, 2014
Poor supervision and support of mother with dementia
Horrible !! The facility has gone downhill in the past six months. Almost all of the Memory Care staff are new and lack knowledge about caring for someone with dementia (as demonstrated by their behavior). Our mother was seriously injured and they could not tell us actually what happened. During the last facility family meeting we discovered episodes of horrible staffing and lack of supervision. We moved Mom, but not in time to spare her from pain. The employees there should be ashamed. I wouldn't even give them a 1/2 star but the website requires it.
Anonymous - Toured community
Memory Care
June 20, 2014
My step dad was only in Winters Park ...
My step dad was only in Winters Park Memory Care for a week. They had some problems with him,he was able to slip out even though there was a code to go in and out and one of the workers saw him and brought him back.He also had some anger problems in late afternoon. They really tried to deal with him but asked us to take him to the hospital and have him evaluated. He is still in the hospital.Winters Park is a very good Nursing home. Now my mother is trying to get him in Veterans Hospital or something less expensiive
R. S. - Family/friend
Memory Care
April 24, 2014
Don't recommend unless you want your family member hurt.
My sister has been in Winters Park Assisted Living in Garland, TX for about a year and a half. It is real clean and everything is good except for the nursing staff and the doctor that comes to the facility. I asked the head nurse back in January to reduce my sisters medicine since she was taking enough to kill a horse. She said she would contact the doctor. I didn't hear anything else, and didn't keep tabs of medicines they were ordering from the pharmacy. She became very ill and was having diarrhea due to too many antidepressants and because they were giving her too much of the diuretics causing her to become anemic. Two different times when she asked to see the doctor, the nurse did not tell the doctor. Finally I had to tell them she needed to see the doctor, because the nurse took it upon herself to decide had she did not need to see the doctor. The doctor saw her and took a blood test to find out that her kidneys were failing. They almost waited too long. The facility did not believe she had diarrhea and the nurse said rather hateful things about her. She said she was always asking for medicine, but she did not ask for all those diuretics nor did she ask for her medicine to be doubled. I had told them in a nice way to stop the diuretics and reduce the other medicine, but instead they doubled all of it. I took her to a kidney doctor to find out that her blood pressure was 82/62. When the kidney doctor saw she was taking so many diuretics, he ordered Winters Park to cease giving them to her, but they didn't because the kidney doctor's office called and asked me if they were giving her more medicine because her kidney levels had risen from the time of her first visit. They called the doctor, but still the Winter’s Park did not take her off them, because when I confronted them about doubling her medicine I find out they were still giving them to her three times a week. The manager apparently has no intention of firing this inept ignorant, vindictive nurse. All I know is that they will get a big lawsuit one of these days for killing one of the patients. The nurse is dangerous and I don't recommend this facility to anyone. The house keeping is not that great in the rooms either.
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Frequently Asked Questions about Bella Valley Estates
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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