Atria Hearthstone

A lot of aspects have been very frustrating. You really need someone who goes in there to see your person on a regular basis and advocate for them. The things I have to call about are ridiculous. I know they're understaffed with the pandemic situation right now. But for as much as I'm paying, I don't fee like I'm getting what I pay for. We've had some issues with timeliness of medication distribution on medications where it's crucial that they're taken at the same time of day. That's been one of my biggest pet peeves. My loved one also didn't have a shower for the first three weeks that she was there because they didn't get her on the schedule properly. And they marked her down as refusing the shower instead of them missing it (so they can get away with waiting until the next scheduled day). Some of the staff have been like that, but one in particular has gone out of her way to make sure my loved one receives the care that she needs. The facility itself is kept pretty clean. They come in multiple times a day to empty the trash, and they do vacuuming and light cleaning about once a week. Overall the people she's met there have been pretty friendly. But I've just had so many frustrations overall.

Being in the health care profession we wanted a clean place, with no fowl smells, a place where our loved one felt safe with good meals and activities, and Atria is that place. The people there, the staff and residents are incredibly nice we have never seen anything like it before. They will go out of there way to help you and make you feel comfortable. Our loved one has now found his purpose and his new beginning. The activities are starting to open back up, but beforehand they were delivering their 3 meals a day and snacks to their rooms. Every single room at the Atria has an outdoor area you can go out and walk on, its truly beautiful.

Our loved one really enjoys the meals that they serve, and we would recommend the Atria Hearthstone community to others.

We were able to do an in person tour with Atria. I think it is a really great place for people who need independent living or assisted living, but we did not feel it had the right services needed for memory care.

The community is doing more and more activities. The community lets people know when there is an activity they think they would like. I felt like this was the place the 1st time I walked in. They get to know every and I saw them interact with so many families they know who there coming to visit. I would recommend this community to others.

The cleanliness of the grounds were okay, the friendliness of the staff really depended on who you talked to. It was just not a good experience, our loved one had dementia and was combative at times, however this facility did not know how to handle it.

The Atria Hearthstone community was wonderful and it was very clean. Our loved one was not there for long but the staff were all great and very sweet.

From what we have seen the community is very clean and the staff has been very helpful and friendly towards us. Our loved ones says the food is pretty good most of the time, and we do feel that we are getting out money's worth.