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Newsweek Names A Place for Mom one of "America's Best Customer Service” Companies

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Ratings Based on Customer Service Quality, Professionalism, Available Services, Customer Focus and Accessibility

New York (August 31, 2022) – A Place for Mom, the leading online platform and trusted senior care advisory service in North America, has been named to Newsweek’s list of “America’s Best Customer Service 2023,” ranking in the top five in the Home-Care Services for Seniors and Disabled category. Newsweek, in partnership with respected global data research firm Statista, present this prestigious award to companies that consistently provide the best customer service.

“It’s our mission to enable caregivers to make the best senior living decisions, providing tools, resources, and overall support day in and day out,” said Tatyana Zlotsky, Chief Customer Officer and General Manager at A Place for Mom. “At A Place for Mom, we ensure our families come first by design, and our Advisors strive to exceed expectations in every interaction. We work around the clock to simplify the process of finding the right senior care solution by offering deep knowledge, critical information, personalized and unbiased guidance, and seamless coordination.”

The 2023 America’s Best Customer Service companies were selected based on the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as to assess brands in the following areas: quality of communication, professional competence, range of services, customer focus and accessibility. A total of 200,000 customer evaluations were collected and the results provided information about retailers and service providers from 166 categories. The top 3-5 brands receiving the highest scores in each category were awarded as America’s Best Customer Service 2023.

Read more about Newsweek’s “America’s Best Customer Service” list and A Place for Mom’s ranking at newsweek.com.

About A Place for Mom

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom’s mission is to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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