Winterberry Heights Assisted Living and Memory Care

The senior staff at Winterberry Heights were great, they really took their time to answer all of our question when we first came to visit, and to make sure we felt comfortable. Our loved one didn't participate much in the activities but from what we saw they were great. The food at this community would be about a 4.5 out of 5 stars and the rooms were nice, our loved one chose to live in one of the smaller rooms they provided.

This used to be a nice facility, but unfortunately, it has gone downhill with care since last year. They are constantly understaffed and do not have time to clean and change beds according the the regular schedule. Meals are delivered cold (and without choice) to their rooms as they are no longer allowed to eat in the main dining area. Very minimal activities and the memory care residents are locked down most of the time. It is sad and depressing that a poorly run facility can affect the emotional well-being of the residents. Some of these changes seem to have started with covid-19, but after being locked down for 6 months, services have not improved.

Management seems very stressed. Short staffed with some great employees. Care is not what we thought we would get especially for the money. Very over priced.