Winterberry Heights Assisted Living and Memory Care

932 Ohio Street, Bangor, ME 04401

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street view of Winterberry Heights Assisted Living and Memory Care

About the community Winterberry Heights Assisted Living and Memory Care

Winterberry Heights Assisted Living features 78 well designed studio, one-bedroom, and two-bedroom retirement and assisted living apartments. We also offer a dedicated wing with 14 apartments designed to accommodate residents with memory care needs. This wing, which has a separate entrance, is located in a well appointed, secure portion of the community.

We are pleased to provide senior community living without any long-term buy-in programs. An affordable monthly rent includes all utilities except personal telephone. Winterberry Heights Assisted Living combines the security and care seniors need with the independence they cherish.

Amenities include three delicious chef-prepared meals each day served in our gracious dining room, caring staff on site day and night, emergency pull cords in every suite, bus service, housekeeping and maintenance service.

Senior Living Options Offered

Assisted living
Memory care

Pricing for Winterberry Heights Assisted Living and Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Starting at
1 Bedroom
Starting at
2 Bedrooms
Starting at
Starting at

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Winterberry Heights Assisted Living and Memory Care

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Physical therapist
Occupational therapist

Meals & Dining

Meals provided

Room Amenities

Wheelchair accessible showers

Community Amenities

Memory care services

Secured community

Transporation & parking

Resident parking available
Complimentary transportation
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas




Cats allowed
Dogs allowed


Devotional activities offsite
Activities on-site
Activities off-site

Reviews for Winterberry Heights Assisted Living and Memory Care


(29 reviews)

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Care services




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Verified Review
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1-20 of 29 reviews
September 8, 2021
anonymous - Child of resident/client
Winterberry Heights is trying

Winterberry Heights has some really nice and helpful staff members working there, but just given the time they are having trouble keeping staff members around and having consistent schedules.

September 7, 2021
V H - Toured community
My tour review

This facility was more nursing care targeted and my loved one is independent. They offered a lot of care services but my loved one did not need all that was offered.

September 2, 2021
Retta - Child of resident/client
I Highly Recommend Winterberry Heights

My loved one loved it here. The community was very accommodating during the transition of my loved one and this was during COVID. They even coordinated hospice for my loved one. My loved one loved Penny, Samantha, and all the staff. I would recommend the community to others.

July 13, 2021
Christine - Sibling of resident/client
Seemed like a really good place to be

We chose Winterberry Heights because it looked very nice from the outside, then when you walk in it looks like a hotel and not institutional at all. The menu looked wonderful but I was not able to try any of the food. They were chef prepared meals and he was very nice. My brother did not participate in activities, but they did offer a lot of activities and had something going on all the time. Overall we had a good experience.

February 11, 2021
anonymous - Spouse or partner of resident/client
Verified Review
Great experience

We had a great experience at Winterberry Heights. The staff took great care of him and he was so excited to be here. I would recommend to others looking.

December 8, 2020
Anonymous - Resident/client
Verified Review
We would recommend this community

Pre COVID we really enjoyed the dining room experience, and our apartment was a decent size, it was comfortable for us. Pre COVID the food would be about a four out of five, and now the quality has declined a little. However, we would recommend this community to others.

September 16, 2020
David Dow - Loved one of resident/client
We were happy with the care our loved one received

The senior staff at Winterberry Heights were great, they really took their time to answer all of our question when we first came to visit, and to make sure we felt comfortable. Our loved one didn't participate much in the activities but from what we saw they were great. The food at this community would be about a 4.5 out of 5 stars and the rooms were nice, our loved one chose to live in one of the smaller rooms they provided.

August 27, 2020
Anonymous - Loved one of resident/client
Understaffed and declining services

This used to be a nice facility, but unfortunately, it has gone downhill with care since last year. They are constantly understaffed and do not have time to clean and change beds according the the regular schedule. Meals are delivered cold (and without choice) to their rooms as they are no longer allowed to eat in the main dining area. Very minimal activities and the memory care residents are locked down most of the time. It is sad and depressing that a poorly run facility can affect the emotional well-being of the residents. Some of these changes seem to have started with covid-19, but after being locked down for 6 months, services have not improved.

September 11, 2019
Doug - Loved one of resident/client
Verified Review
Does not live up to promises.

Management seems very stressed. Short staffed with some great employees. Care is not what we thought we would get especially for the money. Very over priced.

March 30, 2019
Kathy Day RN, Patient Safety Activist - Loved one of resident/client
Mother found neglected after a fall the day before

[Date removed] To the CMAs, RAs and CNAs I wanted to thank the hard working and dedicated caregivers who have cared for my Mom while she resided there this past almost 4 years. The issues I had with Winterberry Heights were not generally with you, but instead with the administration there. By in large, Mum was safe and well fed, until the past few weeks. There were past issues, but none as bad as what happened last week. When I found my Mom in a state of neglect on [date removed], it would been easy to quickly blame the RA on duty that day, but that simply is not the case. You all have impossible assignments. The facility accepts seniors and disabled folks who have needs far beyond what an assisted living facility can meet. It is a priority to keep those units filled in order to meet profit goals. Then they understaff the place. They assign one RA to an entire level of residents, maybe 35 to 40,, many of them needing lift assists. You are told to be in and out of a room in 5 minutes. This is a set up. This is a recipe for neglect and harm. This is exactly what happened to my Mom. She never wanted to go there. She forgot about a lot of things, but she never forgot her home and she missed it every single day. And she did not want to live with me. So, I looked to Winterberry to be the solution to her needs because of dementia. Most days it was ok. And then when her health started to decline, it was absolutely not ok. I kept a close watch on Mum but I trusted people that I should not have trusted. I wanted so badly to believe all of the promises that were made to me and Mum in that place. I truly believe that Winterberry has potential, but until the balance of only accepting the people who you can take care of, and having the essential level of staffing and skills in place happens, I believe that people will continue to be neglected and/or harmed. This is not your fault. This is the fault of your director, the Hawthorn Corporation and the State licensing and regulatory oversight. Rules need to be made, regulations need to be in place and enforced that will ensure the safety and well being of our seniors and disabled. Our beloved seniors deserve this at the very least. My mother is at [removed] recovering from pneumonia. She is ok and well cared for now. We are hoping that she can get back on her feet and be well soon. However, she will never return to Winterberry Heights. Thank you all from the bottom of my heart, for doing your level best, in impossible working conditions, to care for my Mom. [Name removed] ([Name removed]’s daughter)

February 6, 2019
Terri R - Loved one of resident/client
Luxury at it's finest at the cost of sharing a room and no frills at other facilities!! She says" There is nothing to not like about it"

It was the best thing we could have done for her!!!! She did not want to leave her home, but after being at Winterberry Heights for 2 months she says she doesn't even miss her home!! We are SO pleased to hear her say that. The staff is so pleasant and helpful and the facility is just beautiful! Thank you for helping us find a home for Mom!! PS Everything is included except her phone, even her meals.

March 23, 2016
Anonymous - Loved one of resident/client
Verified Review
Toured, seemed very nice!

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. I also have some friends who live here that seem very happy with it! We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

March 4, 2016
Anonymous - Loved one of resident/client
Verified Review
Excellent Community

My parents are stlll adjusting to the community and that is taking some time and that is expected from them. This community is an excellent place to move you loved one too, the staff here is excellent and do all they can do to help you loved one. I couldn't have asked for a better place to move my parents to, they are going to have to move into a community that offers more memory care. I would recommend this community to a someone who loved one isn't has far into their dementia as my parent are. It is a great place and I was very pleased with them.

March 3, 2016
Anonymous - Loved one of resident/client
Verified Review

Winterberry is all it appears to be. Very modern, clean and light-filled. The staff is very kind and warm with everyone. I would recommend it for anyone.

January 26, 2016
Anonymous - Loved one of resident/client
Verified Review
Good Food, Good Care

All I can really say about the Winterberry Heights Assisted Living facility is that their dining services has really great food for the residents. Also they provide good care too. I do not have any improvements for them.

October 27, 2015
Annette - Loved one of resident/client
Wonderful facility with warm caring staff!

My family has found that Winterberry Heights has been an excellent choice for my mother. The cleanliness and beauty of the facility make it a truly enjoyable home for my mother and a pleasant place for us to visit her. The staff are always professional, friendly, and warm. They truly care about the residents. The dining facilities are wonderful; it is an advantage that families can purchase meals there and eat with the residents. The restaurant-like atmosphere is wonderful and the food is excellent. This is not your typical institutional type food--it is well prepared and tasty and offers options that will please anyone. Often I try to visit my mother during lunch or dinner so we can enjoy a nice meal together without the stress of having to take her out to eat which can be difficult due to her mobility issues. Winterberry Heights has been able to adjust her level of care to accommodate her needs when she has been feeling under the weather or going through challenging times. They willingly and easily adjust to meet the level of independence for the resident at any time. The warmth and friendliness of the staff is reflected in the residents who are also very warm and welcoming. I believe this is due to the role modeling of the staff and the happiness of people living there. Every time I visit I feel like I am making new friends as everyone goes out of their way to say hello. Although my mother is not one for organized activities, she has been willing to try some of the varied activities at Winterberry and surprisingly found out how much she liked them. The variety of activities and entertainment would please anyone. I enjoy sitting with my mother for the entertainment, especially the musical performances which are excellent. Before my mother moved to Winterberry Heights, we tried having her live in her own home with support and also having her live in my home with my family. Neither option worked well and I was constantly worried about her while I was at work or away from her. Now I know that she is safe, happy, and well cared for by staff who really do like and care for her. This is such a relief. The price for services is very reasonable and I would recommend this facility to any family.

September 30, 2015
Anonymous - Loved one of resident/client
If you want the truth...

The problem with the facility is what is behind the scenes. Never, EVER, do they have enough staff. Managers are insensitive to employees and care little for staff. How can they care for residents if they don't care for proper staffing? The facility is clean. Food is sub par. Prices are absolutely outrageous for residents, and visitors (they charge you to eat with your family and they charge you if you want to stay overnight). They have horrible communication. Messages are lost, the daytime secretary is rude and so are half of the CNA's. [removed]. As a family member, I am not surprised that there is such a high staff turnover. Three mechanical lifts are used for the entire facility and are not required to be cleaned in between uses. The managing nurse often forgets things like giving important injections, enemas, or wound care (which the Medication Aides cannot do). In the year or so that my loved one has lived in this facility, they have gone through six managers. SIX! In less than two years! The current managers are rude and cold. Do yourselves a favor; if you move a loved one into Winterberry Heights, pay close attention to them or they may not receive the care you are paying for.

September 7, 2015
Katrina Norwood - Industry reviewer
Too much money for too little service

There is not enough trained staff. Residents have to wait too long for help. The prices are astronomical. Too much money for too little service. Employees are fired and hired weekly leaving residents with untrained care.

June 28, 2015
Brian Taylor - Loved one of resident/client
Verified Review
A great place!

The staff is courteous and friendly. The facility is well maintained. There seem to be a variety of activities and my parents appear to like it there.

June 13, 2015
Deceptive in marketing

They market themselves as "affordable"; however, they refuse to release actual costs without personal interaction with the potential resident. My understanding from three residents is that low-middle to middle income seniors cannot afford the monthly rent. They actually prefer to cater to the upper income senior.

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Frequently Asked Questions about Winterberry Heights Assisted Living and Memory Care

Winterberry Heights Assisted Living and Memory Care offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Winterberry Heights Assisted Living and Memory Care has received an average review rating of 3.8 based on 29 reviews. See all reviews.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.