The Renaissance at Coeur d'Alene

The level of care is excellent. The cleanliness of the complex is excellent. Their administrative services could leave a little to be desired as far as the billing. There's issues that have come up with billing, which they told me are related to a new software program they're using. But that's nothing that's insurmountable. I would just say be sure to monitor your bill. They were quick to resolve any issues when I pointed them out. The staff overall are very friendly and professional. This Covid thing has everything up in turmoil, so the ability to visit has been limited, but I'm sure that's going to improve. We had our loved one at a different place that cost more but did not do nearly as good a job, so I feel it's a good value at The Renaissance. It's exactly what we were looking for, and she's very happy here.

The community has lots of windows and there is a homey atmosphere, My loved one generally likes the staff and they are very caring. I would like to have better communication although it has gotten better. I would recommend this community to others and already have.

They have nice and caring people that work there, it is a very nice facility. The community is kept spotless clean, and given the feedback from our loved one they say the food is about a 3 out of 5. The only downside is they are just trying to find good people to work there, but its tough and they have had some turnover.

Our mother has been residing at Renaissance since September 2020. We are very pleased with care and kindness exhibited by her caregivers. Unfortunately we are not able to visit at this time due to covid rules. However they are all helpful with taking our phone calls that we try to make on a very regular basis. She seems in good spirits and is remaining positive.

Greeted with genuine warmth and smiles, one can only see this is the perfect place for senior living. Decor is appealing to everyone. Home and grounds are well kept and clean. Residents seem very happy to tell you about their home. Many shared compliments of their administration and staff. My visit left with me no hesitation of placement when it comes time for my parents.

I moved my Mother in at the height of covid. She had been tested and quarantined at her other residence and then Renaissance wanted her quarantined again. I was upset at first but realized that their intents were only good. I thought it would be a disaster, perhaps, but to the contrary. They helped her transition in so many ways in every possible sense of the word. This was not easy either. Mom has dementia. I am proud to say that she feels loved and exceedingly happy. I am so very thankful for their care and true kindness. It's real!

I have been looking for an assisted living for my husband. He has Parkinson's. I was so surprised at how clean and beautiful The Renaissance was. The staff is so friendly and knowledgeable and made me feel very at ease. It is such a hard decision to leave home, but I know Renaissance is the right choice when I'm ready.

Wow!