The Palms of San Lauren

Every time I go to visit, I am surprised at what I see.. a resident that cant get out of bed threw up on the floor around 8 am this morning.. I went to visit at 6pm and it was still on the floor . seems that they pass the buck quit a bit. dirty diapers pile up in the small trash can . The rooms get stinky and its not fair to the resident to have to smell it all day . The rent there is pretty pricey...the whole place looks amazing when you first come in...BUT don't let that fool you...once you move in you'll see its not what you get..in the interview they made it sound like the best place to be..im learning that isn't so...the resident hasn't been out of her bed in more then 2 months not even for a shower...the people in charge have been told ..but nothing ..tonight I took photos of the throw up on the floor and the kitchen wall with junk on it and the refrigerator was full of rotten food as well....that amount of rent, it should NOT be like this. just wanted other families to be aware...

This community had been hit hard by covid. It was really quiet and empty when I was there.

We chose The Palms of San Lauren because it was brand new and he needed immediate care, they were very nice and easy to work with. He does have a private his room is big enough for his bed and dresser and a tv. The location is good. it is close to shopping areas. I would recommend to others looking.

The staff members really stood out to us, and the apartments they provide for the residents are really nice and roomy. We would definitely recommend The Palms of San Lauren to others.

This community is extremely clean, and they provide the best quality care that they can. They also try and expand their care because some of the residents there have continuous problems so they really are doing the best they can. They have their own chef and their own ice cream bar. They have changed the activities director a couple of times, and each times the activities get better and better. There is always something going on. We also think the value is great.

When this facility is fully staffed they provide great care, food, and activities. The room sizes are good and they keep the facility maintained and clean. I would recommend this community to others.

The have been very accommodating with my mom. The staff are very caring. They have allowed her to have her cat in the memory care. It has been a very positive experience. We chose this community for its location and it was brand new. The staff really have been very proactive during this pandemic. The have been good with communication. Their focus, during this time, has been on keeping their residents safe. I think the food is great and they have a great chef.

Outdoor living space was small and sad. I was told no outings for memory care. Did get a call back saying they were changing that. On my tour they actually said it was against the law to let them go on outings so that concerned me as that did not seem correct so I was glad they called to clarify. The inside was beautiful too bad the outside space fours not match. Thy also said my mom was not free to go in and out ar her leisure. This set up just did not work for us as my mom needs to be able to enjoy the outdoors throughout the day.