1-17 of 17 reviews
Got fed up with having to Train anonymous - Loved one of resident/client
I only used Synergy for the week my father was in the hospital for a pacemaker and 1st week after he returned home until I could get there to help my parents
Synergy kept sending different people while they were in my parents home and my mom felt she had to keep teaching the new person each day. The girls did not have any formal training and many would just sit all day and my parents had to keep telling them what needed to be done next. We were told that we would have just one person who would be a "perfect fit" for my parents needs. This did not happen as Synergy did not have enough staff for the time slots of 12-2 Lunch & 5-7 Dinner so that is why they kept getting different staff each time.
My mom finally just got fed up with having to "Train" a new person every day. and refused to use Synergy. The girls were all young, inexperienced and did not understand the needs of my parents. Our expectations were not met at all. My mother now refuses to let anyone other than her housekeeper take care of her.
A great service anonymous - Loved one of resident/client
I have no complaints about this home care agency. The caregivers are on time and wonderful to work with. They help with whatever assistance we need. They made setting up the service easy and explained everything up front. I would recommend this home care agency.
Good Home Care Agency anonymous - Resident/client
So far everything is working out well for me with this home care agency. They have been great to work with, and I'am pleased with all they have done for us. The care givers are great. They do a very good job taking care of me, and my needs. It has been a good experience, and I would recommend this home care agency.
Friendly staff! anonymous - Loved one of resident/client
My loved one really likes the Synergy staff! They are very nice and do their best to cater to my loved one's needs. If anything, they could do a better job at communicating and catering to family requests, but this is overall a great service!
The best people around!
If I could I would give this staff a 100! They are the reason why I am doing so much better. The therapy they give me is great and the people that they send are always on time and they show me respect. They are so courteous and kind and I could not ask for better people.
Not the right fit!
The care that I received from the caregivers at Synergy was good, but they were not able to accommodate to my schedule. They could not find someone to fill in on the weekends when I needed the help the most.
All is Well anonymous - Resident/client
Very nice experience with this home care agency. They were very easy to work with, and all is well so far.
Decent Experience anonymous - Loved one of resident/client
We had a decent experience with this home care agency. There is some room for improvement with their communication between the staff, and caregivers. Overall they were there when I needed some help. I was satisfied with the services they provided. The communication between the staff, and agency needs to be better.
Quick To Respond To Our Needs anonymous - Toured community
I as in need for immediate help for my dad and they were extremely quick and responsive. It went well for us. The aids were wonderful with my dad during their visits. They were an awesome referral. If I need someone in the future, I will call them for their reliable care.
Best Care Possible!!
[Removed] from Synergy HomeCare was amazing.She did light housekeeping, mainly my laundry. I felt bad when she did my laundry because my washer and dryer were in the basement and she had asthma so after going down to do laundry she would need to sit down and use her inhaler. She would sit and have long conversations with me, she actually cared about me, when I would stand up to do something she would ask if she could do it for me.
Great Company For Mom!!
The Synergy HomeCare has been very helpful to my family. They have kept my mom company and made her happy. Marisol, the afternoon Homecare helper has been great with my mother, she has been able to relate to her very well. The only complaint i have so far is the morning lady came in with a really bad cold multiple days.
The Care Was A Good Fit anonymous - Loved one of resident/client
Currently we are going through a transitional period. We are trying to find a good match for my dad's needs. The prior caretaker did a good job. He was physically strong, followed instructions, knew what to do, had an upbeat and good persona, and was on time and never late. My dad liked him a lot.
We Had A Good Week anonymous - Loved one of resident/client
I used this agency to help care for my mom. The duration was for a week and during that time it was good assistance. I thought the caretaker was very good providing help. They followed instructions and arrived on time. I have no complaints about Synergy HomeCare Clevland and I would recommend them to anyone who needs help.
They were good. I liked Craig, he was really good. anonymous - Loved one of resident/client
They were good. I liked Craig, he was really good. They sent good people, Mom really liked the last girl they sent. I did like the younger caregivers they sent, they seemed a little less jaded. There was really nothing bad about them. If it comes up we would use their service again in the future.
Synergy HomeCare in Broadview Heights is terrible!! anonymous - Resident/client
We used this service for about 25 days and then we cancelled the service. The caregivers that were sent out to take care of my dad lacked attentiveness. One of the caregivers came out and while eating dinner was on the phone for about an hour. Other caregivers either showed up at the wrong time or if they were there they did not pay any attention to him. They were supposed to help with his medication but my mom and I ended up taking care of it.
Much Better Off Now anonymous - Loved one of resident/client
After having Synergy come in and help out with my husband we have been a lot better off. They come in to assist with my husband which allows me to take care off the things I need handle. Everything is going fine they help him with everything and anything like his exercise's for therapy. We are having a pretty good experience just getting use to someone new coming in our home and helping out takes a little time. They are very helpful and I would recommend them.
WOULD NOT recommend
We had a TERRIBLE experience with Synergy HomeCare. The caregivers were unprofessional and inexperienced, and went so far as to go through my loved one's personal possessions while they were over. The owner lied to us on more than one occasion, telling us that the aides he was sending were experienced and trustworthy, when it turns out some of the caregivers he was sending had just started working for their company that day! I absolutely WOULD NOT recommend this service.