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Pavilion at Glacier Valley

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1900 American Eagle Drive, Slinger, WI 53086

73 reviews
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5 star
26%
4 star
51%
3 star
14%
2 star
4%
1 star
5%
See all reviews
For more information about senior living options:
(866) 374-4058
Pavilion at Glacier Valley
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Pavilion at Glacier Valley indoor common area
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anonymous
-
Family/friend
5.0
Review of The Pavilion at Glacier Valley
The therapy has been going really good. My loved one hasn't complained much about the meals. They keep me well informed on what's going on and stuff.

About the facility
Pavilion at Glacier Valley

Pavilion at Glacier Valley in Slinger, WI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Nursing Homes

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Amenities
at Pavilion at Glacier Valley

Healthcare Services

  • Non-Ambulatory Care
  • Incontinence Care
  • Diabetic Care
  • Staffing & Ancillary Services

Meals & Dining

  • Meals Provided

Community Amenities

Common areas

  • Indoor Common Areas

Activities

  • Activities On-site
  • Devotional Activities Offsite

Reviews

for Pavilion at Glacier Valley

73 reviews
5 star
26%
4 star
51%
3 star
14%
2 star
4%
1 star
5%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Pavilion at Glacier Valley with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Pavilion at Glacier Valley has 73 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
3.9
Care Services
3.9
Staff
1.0
Meals & Dining
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Pavilion at Glacier Valley with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Pavilion at Glacier Valley has 73 reviews with an average "overall experience" of 3.9 out of 5.
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Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 73 reviews
Jessica - Family/friend
Nursing Home
April 23, 2021
1.0
Don’t send your loved ones here
My grandpa was here for a few weeks for rehab and the stories he told of us how he was treated were absolutely HORRIBLE. How this place is even allowed to be in business and taking care of people’s loved ones is an absolute disgrace. Ontop if they were extremely rude and unprofessional to my grandma with any concerns or issues she had. If you love your family members DO NOT send them here.
Friendliness
1
Care Services
1
Staff
1
Cleanliness
1
Granddaughter of Resident - Family/friend
Nursing Home
May 18, 2020
0.5
Physically and Emotionally Neglectful - NOT SAFE!!!
NEVER send a loved one here! My grandma went to The Pavillion after suffering a stroke. The care was awful!! There were so many residents and nowhere near enough staff to provide necessary care. The beautiful facility is misleading...visit on a weekend and you'll see the shortage of qualified staff. I visited daily because I was afraid for her safety. She showed bruises on her face and arms and was "dropped" several times. I stayed for a meal and witnessed a staff member screaming at a man in his wheelchair, telling him to "sit up or else!!" When she saw me glaring at her, she was shocked to realize someone from the outside had seen her behavior. During the week, you could occasionally find a kind nurse (the therapists were wonderful). But overall, everyone was overworked, overwhelmed, and underqualified. We removed my grandma from The Pavillion, and she's now in a wonderful assisted living "home" and is thriving. Please, for the safety of your loved one, don't send them here!!!
Cleanliness
3
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Nursing Home
November 6, 2019
5.0
Verified Review
Review of The Pavilion at Glacier Valley
The therapy has been going really good. My loved one hasn't complained much about the meals. They keep me well informed on what's going on and stuff.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
November 6, 2019
5.0
Verified Review
Review of The Pavilion at Glacier Valley
It was a nice facility. They were all very attentive. They were welcoming and had friendly staff. The nurses were very nice. We did have an issue, in which I wish we would have been more informed about my loved one's needs for her condition. It was all very clean, from the sitting area to the cafeteria. The bedrooms were cleaned every day. The rooms were spacious and clean. She had issues with not getting all the food items she ordered from the menu. They were very good with communication.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
November 6, 2019
5.0
Verified Review
Review of The Pavilion at Glacier Valley
I just wish my loved one could stay longer! He's getting the care he needs! They're communicative, and the nurses keep in contact with me.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
I would absolutely recommend The Pavilion! I think the actual therapy services were great. The schedule was more sporadic which may have stressed her out at times. As a whole, the staff did a really good job and was attentive. Both the facility and the room was clean. I was surprised that they didn't have her on a more restrictive diet considering her condition. She also mentioned that they served eggs too often. They did a great job with communication and answered all of my questions along the way.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
It is going well. They have been very supportive. Rehab is very good. I think the staff care is very nice. The meals are fine and you cannot expect gourmet meals. My mother likes it and I have eaten there too. The therapists have been very helpful communicating with me. My mother is an ideal patient for them.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
They're doing some speech therapy and physical therapy, and are trying to get his strength back. He seems to be getting stronger and voice is getting stronger. It takes a little while for him to get changed, so a little more staff would help.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
Our overall our experiences with the Pavilion have been good. We come here because the therapy is excellent. The therapy is definitely a high point of the facility. They have excellent staff here. So many of the nurses are excellent, then you have a couple that are far from that. They have done a good job cleaning both throughout the facility and her room. The meals are generally good. For the most part, they are great.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
They are okay and I do not have any complaints. The floor is dirty in her room, otherwise, it is pretty clean.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
I would recommend their rehab services. For the most part, I like the place from a rehab standpoint. Most of the time my loved one's room is clean. I do have some concerns with the cleanliness in her room but it is not a major issue.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
My loved one is being taken care of. They were under the assumption the family was going to wash the clothes. No one told us that. They got it done within two-three days. The nurses communicate with you well! They're a little less attentive than other places, but that is because of the number of patients. She seems a little more confused than usual with the new medication they're giving her.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
So far, everything is fine. I would recommend the facility to a friend. We had a meeting with the therapy team. That was helpful and they said things are going well for my loved one. They have all been friendly! I don't really know too much about their nursing care at this time. The cleanliness is good. The meals are okay. She says they are okay but they are not like home-cooked meals. Their communication just as good as anywhere else she has been. So far, so good.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
Overall, our experience has been great! They're attentive. They could do a better job keeping us informed about his progress with his physical therapy.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
Their rehab therapy is good and they are efficient. He wishes he had more. Caring for my loved one is hard with lots of patients but they do the best they can.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
4.0
Verified Review
Review of The Pavilion at Glacier Valley
We have had a lot of problems but it is not their fault. It is my loved one's fault. Their rehab therapy is excellent! They are taking good care of her. It takes a while for someone to help her. My loved one's nurse lets me know when something happens. She is very friendly.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
November 6, 2019
3.0
Verified Review
Review of The Pavilion at Glacier Valley
My loved one likes their therapy, and I can't say enough for the therapy. They work with him really well and talk to him and talk him through the therapy. I love them. The aides are really good. The facility is really clean. I think they could be better with small things. He doesn't like the food there. He mostly eats in his room, and he gets the food later because of that. They'll listen, but I don't think the communication between the doctor and who enters the information in the system and the nurses can be better.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Nursing Home
November 6, 2019
3.0
Verified Review
Review of The Pavilion at Glacier Valley
The facility is very nice. My loved one likes their physical therapy. There are two aides she likes and she likes the physical therapist. She does not always like the food. The nurses and the person that does the admissions paperwork needs to improve. I asked the nursing staff to update me and they did not do that.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Nursing Home
November 6, 2019
3.0
Verified Review
Review of The Pavilion at Glacier Valley
The staff is very very nice. The girls who help with the showers are super nice and pleasant. When they take her to lunch they are very pleasant and have fun with the patients. They make the patients laugh. They are understaffed. The food looks fine. Their communication is really really good. I have received messages from them. If I need to get a hold of them, I can. They return my calls.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Nursing Home
November 6, 2019
3.0
Verified Review
Review of The Pavilion at Glacier Valley
There is nothing bad there. Compared to other places it is better than most she has been. I would recommend them for certain circumstances. Their rehab therapy is fine. She is going for a walk once a day. The staff is better now with her stay this time and receptive. They have managers and social workers who are in place now. They are understaffed after 5 pm. The food is cold. I put in a request and I have not heard back yet. They called me after she went to the doctor, after the fact.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Viewing 1-20 out of 73 reviews

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Frequently Asked Questions
about Pavilion at Glacier Valley

Call (262) 297-6300 to reach a resident at Pavilion at Glacier Valley.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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