123 Home Care - Tustin

Very disappointing experience. From first day of caregiver services through refund, I would never recommend 123.

We used this service for about a week. The caregivers were nice and helped my Mother in law with her personal needs as well as some housekeeping and cooking. We did have one unfortunate incident where one of the caregivers did not show up. The agency was willing to work with us on the cost due to this.

I would had like for our experience with 123 Home Care to have been a more personal one, but it wasn't that. We only had the agency for a weeks for my mother who we thought would enjoy someone coming in and helping her out but she wasn't very pleased with the help. She that they should had done more while they were there even though I feel my mother wasn't communicating her need to the staff. The administration and people were pleasant and professional it was just the people they sent were not very good. I would had like for the staff to be more personal with my mother in terms of just talking to her asking her how her day is going I think maybe an older caregiver one that she could relate to more would had been better for her. It was not exceptional like I expected it to be.