Peninsula Healthcare Management

The caregivers here are absolutely lovely. They work a very hard job, very long hours, and I know the pay can't be all that great, but they still manage to go above and beyond. My loved one had issues that made him very difficult to deal with and they were always patient and compassionate with him. I remember once seeing him being brought back from the hospital one of the caregivers was genuinely glad to see him, and told him so even thought he may have been too out of it at the time to understand. We have, however, had a few issues with the management. They were isolated issues, but they were never resolved. We brought in a wheelchair from home for him to use personally, and after he passed and we went to collect his belongings the chair was nowhere to be seen, and we haven't heard anything since. There was also one night where I got a call from the hospital late at night asking me to come pick him up as they were discharging him soon. They said he had been dropped off with no return instructions, and that nobody had answered the phone at the community. I had to scramble to find a medical transport service to bring him back to the community. I never received any explanation for this even either. These were no common events, but it still made me slightly leery of being able to trust the management since the issues were never resolved.

similar to Kindred Hearts, perhaps a bit newer, with a nicer outdoor courtyard flower and vegetable raised garden.

We have toured Heritage Village and have set a move-in date, subject to family approval of my decision.

Staff seemed friendly and attentive.

My 90 y/o sister moved in the week before Thanksgiving, so she hasn't been there long. She seems to be doing much better than she was before moving in to Heritage. They make sure she takes her meds properly, and the meals are good and balanced--something she wasn't getting before. She likes the staff & they are so kind to her. The interaction with others has been good for her. It may not be as fancy or roomy as soon of the other places, but many of the frills seen in other assisted living homes would not be of use to her. So far so good. The family is relived to have her in a safe, sound environment.

I didn't have a lot of experience with the community, but I haven't had too many concerns. Sometimes other residents would just wander into the room if the door isn't locked. My one concern is that it looked to me like they had 18 residents, with only two restrooms. I am not sure if that is true, but that's what it looked like. I know that on occasion people have had to be escorted to the other side to use the facilities, so there might be a shortage on bathrooms.

My mother has complaints, but I haven't seen the things she is complaining about. They have been very good about a lot of things. They were really helpful getting us moved in. I have seen little things, there was a light out in a hallway. I haven't seen any major problems. They are probably a little better than average.

I toured this facility while looking for a place for my Mother. My mom has some difficulty seeing and this community seemed very dark and on the older side. I know she would have had a hard time getting around. The staff members I met were very nice and friendly. The marketing director was knowledgeable and she followed up with us a few times to see how we were. I would recommend this facility if you are looking for something economical.

I toured this place and It scared me really scary. There was a constant smell of urine and dirt. They have small rooms and 7 rooms share one bathroom. It wasn't welcoming at all. The did answer all my questions but I knew this place was not the place for my dad.

When I got there, I felt very pressured right away. The guy that took me around seemed very anxious. When I first walked in, there was a strong urine smell. Also, the bathrooms were shared and most of the residents were men. Nothing about this place was a good fit for my loved one.

When I walked in this facility I was not very impressed at all. It was a little too dark for me. The residents were all quiet and looked somewhat uncomfortable. I felt like this would not be the best choice for our loved one. The staff did show us around, but it just was not the place for me.

This is NOT a place for anyone with dementia. They claim to have Memory Care, but I saw no indication of it other than just ignoring it. This company is owned by Emeritus. They are part of a 60 Minutes piece regarding the very sad state of senior care in the U.S. Legacy's trend during my dad's stay there for over 4 years was a move toward a senior living facility rather than an assisted living facility, which is a clear mistake as many of our seniors need superior care and not a cute apartment. The turnover there was incredible and administrators just moved from role to role. Yes, people were fired and there was some incredible staff as well. My dad would connect and then they would move on, which was confusing for Dad. As Dad worsened, he was neglected basic care even with repeated conversations, care reviews and the hope for improvement with new staff. They did not honor his dietary needs, his nails would be long overdue for cutting, and showers were rare. I know he became more stubborn as well, but they lacked the knowledge to manage an Alzheimer's resident. Finally his outbursts brought threats to admitting him to a Mental Health facility (illegal) and he was eventually kicked out. I have no hard feelings for the staff that genuinely cared. I feel that some DID care but the Emeritus Corporation backed them into a corner as far as their expectation goes. Some left for this reason; they were fed up with the system. It's so messed up. It served his needs for awhile, but Dad changed and Trinity changed. Sadly, not for the better. I have lowered my standards as to what to expect from Assisted Living facilities, but he is in a place now where ONLY people with dementia live, which is what I recommend if your loved one is plagued with this sad disease. They will likely get worse and having them in a place that is set up for this care is what I recommend. Thank you.

My Mother has only been there seven weeks. She is getting use to it. She has a very nice room with all of her own things. The activies she has not participated in, she is having trouble with balance and walks with a walker. she has maculate degeneration on the eyes. We moved her here so she would have 24/7 care and she does have that some of it better than others. The nights are the worst for her.

I felt the Gladstone facility was too dark as my Mother and Aunt have low vision. I was also looking for a place where they could have their own living room and that did not seem to be available. I was very concerned that all of the rooms had Bath Tubs and my Mother or Aunt cannot manuever in and out of a bathtub. My Mom couldn't even with assistance. I felt the outside area was not inviting. However the Platte City facility outside area was very nice and only one level. If there had been rooms with private living rooms, and a walk in shower, I may have considered it. It was very nice. Even saw an old friend there who likes living there. I like the fact that they check up on the person if they don't make it to meals.

Too small and quiet for B. Liked the staff.

Facility was OK. Office and staff area did not look organized. Don't think it is what we want.

It seemed like their staffing levels were minimal and might not facilitate their ability to encourage residents to get involved. Common room was small, and no other residents were hanging out there. My mom avoids spending time in her apartment because she has a fear of being alone. I am looking for a facility where residents tend to spend more time outside their rooms and where activities are on-going so that my mom can feel less alone and enjoy more time with others. My husband and I were not that impressed with the cleanliness of the facility. No major issues, just some trash on the kitchen floors and some urine odor in general. The woman who gave us the tour was very helpful and nice. We had no scheduled appointment and just dropped by. She was very accommodating.

$3700/month

Facility was OK. Office and staff area did not look organized.

The staff is very friendly. We found the cleanliness of the facility was not very good. The urine odor is bad. We also feel more could be done to get the residents involved, moving and interacting. We had some issues with follow through including medical documentation.