The W Group

In the beginning it was great. The facility has a great ambiance, had a lot of entertainment etc. There has been a lot of turnover in the staffing. The head nurse [name removed] was AMAZING and she was the best, but she ended up leaving. The last couple of months there were people who were here who got the flu and because of that, all of the residents cannot go out. They have been cooped up and not able to get out at all. That is one major issue that I have. They said next month they are going to start going out - so that is supposed to be implemented soon. Because of the turnover, it is just not how it used to be. The staff need more training on dementia care.

Based on what we saw during the tour, Oyster Bay Manor needs to be updated. It felt dark and depressing. There was not much activity going on at all and we did not see many people. [name removed] who showed me around did a wonderful job and followed up promptly afterwards, but it was just not the right fit.

From what I was able to see during the tour, I really liked Oyster Bay Manor. They gave us a good tour. We liked the fact that it was a smaller facility and easier to navigate. We did not choose this facility because the location was too far away from us.

Harbor House has been a good experience, and they are taking good care of my loved one. [name removed] is wonderful to work with and keeps in communication with the family about our loved one and provides updates. The staff is able to accommodate assistance for my loved one with daily living activities. My loved one is eating the food provided and this is impressive as they didn't eat for want to eat for a of couple years.

We chose The W because out of the ones that I looked into, it was a smaller facility and we figured that would be the best fit for him. They are not allowing any visitors inside of the facility yet due to covid, but you are able to take your loved ones out. The staff have been extremely friendly and accommodating so far. He has improved dramatically since being here so I know he is getting good care. I would recommend to others looking, I can't wait to get in here and be able to see his room.

I like the place, here comfy and nice but the food should be more healthy

We really liked how clean Oyster Bay community was, the residents always looked like they were well tended to. The food also look good, it was hot when it was supposed to be hot and they offered a variety. We would recommend this community to a family or friend.

Average facility good thing is 3 floors according to stages of dementia no outside grounds

My father is in great spirits since he made the move into this community. He has has had no complaints about the food and seems to make it down to all of his meal times as well as participates in many of the activities that they have going on through the week. All of the nurses are very caring and helpful when it comes to his care and making sure he is comfortable and happy in his living environment.

My mom has been at the Harbor house now for about 2 months. So far everything seems to be going well. Whenever I go to see her she is clean and dressed. The staff seems friendly and helpful. The recreation staff tries to get everyone participating in the days activities. They also do their best to try to keep the place as clean as possible. Keep in mind that this facility is for folks with dementia and Alzheimer which is sometimes not easy to be around. I thinks the staff does what it can so everyone is comfortable.

Great medical coverage 24-7. Semi-private rooms are very very small. Cost includes everything. Modern and clean. Residents all seemed to be engaged in activities. Downside is that there are so few available rooms that residents have to be housed on a floor other than the category that they fit into. They are then transported to the appropriate floor for activities.

Harbor House is a very nice place with very kind and caring people. My general overall feeling was very positive. Unfortunately it turned out that my father in law needed a little more care than what they could offer. He ended up passing away shortly thereafter. The people there though were really great.

Does not have ALP program as originally were told. Private pay is no less expensive than Bristal so would not move them here.

seems nice and well organized & caring waiting on ALP bed

lovely area, rooms smaller than expected. Clean and the people very nice.

Liked this place.

looks great

Food is horrible. My mom wouldn’t eat it. Care not the greatest. Roaches in room. My mother died there And had money left in her account. I made numerous calls to administrator to get the money and was totally Ignored. Theifs. Wouldn’t recommend this place.

There are almost no activities. Since the new owners took over last January this place has gone downhill. The better staff members have been leaving with no new good staff to replace them.

Our family had an in person tour with Oyster Bay Manor and Harbor House and for us it had a very institutional feel to it. Based on our experience we would not even consider this facility for our loved one.