The Brook Retirement Communities

It has been a very positive experience for my family and our loved one. My loved one has made some friends and this has helped my loved one flourish by being more social, and the location is good. The staff have been good to work with if we have questions or concerns and the Executive Director has been great to work with! The food has been ok for my loved one that is quality in nature. There are choices for meals for the residents to choose from. The apartment, housekeeping, utilities, and all the meals are included in the monthly fee. This is a community I would recommend to others for their loved ones.

I was extremely nervous about moving my parent into the Boyne City facility from reading the reviews. My Mother has been there for three months now and absolutely loves it!!! They are under new management and are fully staffed with staff that's extremely caring and passionate about caregiving!! And some of the staff are licensed. (They technically don't have to be legally to pass basic meds) the facility is clean very well-kept. My mother absolutely adores the activities, they accommodate all her dietary needs. The staff go above and beyond. If I could live there I would!!! Lol

We had a nice tour at The Brook of Portland. The lady who took us on the tour was nice, and the building was new and very clean. It was pretty fancy.

It is a very good place to put your parents. The staff are excellent to work with. My loved one is enjoying the food. It would be nice to have a program to have some sort of fee assistance for the month.

We put in a $500. deposit, for a call when there is an opening. [name removed] said "YES". She is 3rd on the list.

I couldn't be happier with the staff and hospice in the way they took care of my mother. You all became family to us and I would like to say Thank You for caring and loving my Mother as we all did. Mom passed away peacefully on Sept. 12, 2017, and it was because of the Love and Attention of her family, staff, and hospice. Thank You again for everything. From the family of [removed]

My mother-in-law is doing so well here and the changes we are seeing in her are wonderful. She is so much more social and active. There are a lot of amenities for the residents to take part in and she likes her apt which has a nice patio attached to it plus she enjoys going to the dining room, there was some issue with the food not being warm when it was served but that has been addressed. The staff is very friendly and attentive and it is nice seeing my mother-in-law happy.

The Brook of Roscommon is a nice community that my mom is settling in quite nicely. We really feel that she is in good caring hands here. The atmosphere is warm and inviting. I have dined here with my mom and the food is very good, they offer a wide variety of healthy choices and meals are well balanced. The staff is very friendly and attentive to her care needs. There are plenty of activities that the staff encourages the residents to participate. My mom's favorite is Bingo. There are nice walkways to enjoy the outdoor, seating available to relax. I would highly recommend this community to others.

I like this community for the care for my mom. The staff is very caring attentive to her needs. We like that she enjoys the meals. This is a like a home feeling for my mom. She does enjoy being social with the friends that she is made and is happy at this community for the care that she is receiving. We would recommend the care and value to other families seeking care.

They did a great job and were very helpful. I really couldn't have asked for more help than they gave me. They were definitely a positive part of this experience. We didn't have any complaints or anything. It was a good community.