Spring Hills

I had the pleasure of moving my loved one to Spring Hills, and it has been a game-changer. The level of personalization and attention from each team member is truly remarkable. It's evident that they genuinely care about the residents. Previously, I had my loved one in a state-of-the-art facility with all the glitz, including chandeliers. I mistakenly thought amenities were the most crucial factor. However, after a series of hospitalizations, I realized the importance of quality care over aesthetics. Since transitioning to Spring Hills, my loved one has not only stabilized but is thriving. I couldn't be more grateful for the positive change. I wholeheartedly recommend Spring Hills to any family searching for the right care option. It's been a life-changing experience for us.

They're not perfect, staff needs continuous training, there's frequent leadership turnover, but the ones that are there work hard, are responsive and attentive. If you're willing to stay engaged, consistently, focus on solutions and being constructive with feedback, you'll find that they all want to meet expectations of quality care.Would recommend SpringHills Mt. Vernon. It's quaint, cozy, close to shops, parks, etc.

Experience is great and getting better as time is going. If there is any doubt of coming to this community, I would not hesitate to come. From what all the departments have to offer, I would make this a place to come!

Mom has lived at spring hills for almost 3 year. It was a difficult decision but every day I visit her or call her and she’s busy hanging out with friends lets me know I made the right decision. Staff is caring , down to earth and patient. I was worried when some of the management team left awhile ago however, believe the change was necessary. The community is thriving, residents look healthy and happy.

The staff at Spring Hills Hunters Creek is the best. They treat everyone like family. Communication with the family is great, they keep in touch on a daily basis! The move in process was easy and we had the help of the staff, including equipment to help with the move. The meals are good and they offer a lot of choices for each meal. I would totally recommend Spring Hills Hunters Creek to family and friends.

You may likely drive down Richmond Hwy and not notice they are there and just part of the townhouse community. They have AMAZING activities, passionate Directors, and the dining menu has more delicious options than any other place around!

If care is important to you, this is the place you want to place your loved one. From the highest manager positions to every staff member on the floor, the residents are treated with the highest love and care.

I had a great experience at Spring Hills Hunter's Creek. The Sales Director and executive director were incredibly helpful, even responding to my late-night text messages. They answered all my questions and made the process smooth and efficient. The entire team at Spring Hills Hunter's Creek was exceptional. They were not only patient but also provided me with a wealth of education and ongoing guidance throughout my experience. The building is very clean and has no odor. The activities team is great they go room to room and encourage residents to come out and join

My loved one has been in the facility for almost 4 months now. My tour started with the executive director. She was extremely knowledgeable about senior living. You can tell she loves helping seniors. Since placing my sister and brother in law there she has been my rock. Always available for my questions, or there for when I need to vent. I placed my family in their memory care and I cannot say enough about how happy I am that I made this decision. The entire staff is caring, residents are treated with dignity and respect. I have joined many times for lunch and or dinner. Talk about choices! I love the fact the kitchen is a scratch kitchen it really is a home like facility. One big family!

I can come in and leave according to my mostly afternoon/evening hours availability. My uncle who is a picky eater loves the food and input he has on the menu. Facility is always clean and the staff pleasant.

We are very happy with Spring Hills Hunters Creek. The staff is very visible. The meals are bland, but plentiful. I like the option that family can join them at a meal by paying $10 cash when they come. The activities are plentiful and we get documentation of what our loved one attended via the Loop app. The only confusion we've had is with the onsite physician company. I placed "use if I need them"- versus use them or not to use them (we still kept our primary for this year) but they switched everything over even though I didn't ask for that, even my loved one's medication which is free if we don't use their service. It was a bit of a headache switching things back. My loved one has early Alzheimer's, but always states that the staff is nice and she is well cared for. My family visits several times a week and her apartment is always spotless and entire facility smells lovely.

Our family had an in person tour with Spring Hills Mount Vernon and based on the tour we felt it was a great tour experience

It had a good mix of both English and Spanish speaking residents and staff. We liked that it wasn't too large of a community. The pricing was reasonable. The staff is friendly and helpful, the food is made fresh and is very good, the residents we have met were all nice.

I have visited this community on three occasions . I have observed the staff are very engaging either the residents. They have fun social events for the residents and a majority of the events, they invite the families of the residents and outside guest. The events are great especially to observe the residents truly enjoying themselves. Great community. The staff are very hands on and attentive to the resident’s needs and guests. This community does not disappoint in the care of their residents. They seem genuinely concerned.

We really enjoyed our tour of Spring Hills. It seemed like a very nice, well run facility. The woman who gave us the tour was very friendly and knew the names of most, if not all, of the residents. The dinner options looked amazing. We probably would have chosen Spring Hills but we chose a place which was a little closer to our home. I know someone whose mother was at Spring Hills and she had a excellent experience. I also thought the Spring Hills contact was the most personable.

I currently volunteer for the Spring Hills Facility and I've been volunteering since December. Volunteering here has been nothing but great, the staff always try to go above and beyond for their residents so they could have an enjoyable time. There are many options for activities like dancing, exercising, word games, board games, ect. These activities always make the residents have a good time.

[name removed] is a gift to this community! Her intelligence and outgoing demeanor make everyone feel at ease and cared for! She originates, plans and executes daily activities we all enjoy! She was made for her job, and I hope she is here forever! Pat Slakie

Mom or dad will never be bored. The activity department ([names removed] and others) do an excellent job keeping everyone engaged and entertained. They will go room to room and ask if people want to go to certain events! It’s top notch. They frequently have socials and musical events and even give residents a chance to play their own music. A+ for the activities department!!!

The activity team makes all the activities so interesting and engaging physically and mentally, a great body and mind workout. Team is wonderful and comes up with new and innovative ideas every day in order to keep residents happy and healthy.

I am a Tai Chi Instructor at this facility. The residents are always for happy and ready for practice with such enthusiasm. The staff is always inclusive with the activity and provide a great deal of patience with the residents. The great and handle the residents with such care as if they were their own family member. I really enjoy working with the residents and the staff.