Pope Bucknell, LLC

So far it has been great. They were exceptionally nice and friendly when we got there. It's been great. They helped me with a birthday party there. Overall, it's very good. I would recommend the Copperfield Hill.

My parents did NOT want to move out of their home, but they couldn't manage anymore without assistance. We had toured other places, but this one suited them best. They liked that it didn't "sprawl" on for miles, or seem like an institution. They loved the atrium and the sun room! They picked a beautiful 2 bedroom on the 5th floor, with "the view", available Nov 1st. But in August, mom was hospitalized, and their move in date was going to have to be moved forward, well before their apartment with "the view" was going available. I called Copperfield (in tears, no less!) and asked what could be done. Copperfield allowed them to move into another 2 bedroom, temporarily, until the one they really wanted with "the view" was available! Moving in two stages, although not easy, made it easier than hiring the extra help mom would need until she could move in. It also allowed them to get acquainted with the place, on a "temporary" basis, like testing the waters. Everyone one who has come to visit them have been impressed with the place and the help has been wonderful. My father passed in January, but the neighbors and staff have been extremely attentive to mom, checking on her to make sure she doesn't feel so alone. The staff has been extremely patient with me, since the running joke is that I am here to change the service agreement, again, this month... Due to the drugs mom was on, they had to monitor her many times per day in the beginning, doing blood draws and administering her medicines. We finally got that all under control and things were settling down when she took a fall, back to the hospital and when released, she was back with the extra services again! She has since recovered and she is back to just the basics of assisted living and is doing well. I think the service contract has remained the same for the last two, maybe three months!!! The great thing is, they are able to add or subtract services, as needed, in short order. I appreciate that because I was afraid when she needed all that special assistance, that the price would go up, but never come down. That was NOT the case. That is why it is our "joke" about my changing the service package, again, and again, and again! Up, down, up, and down again!

We picked this community because of the location, size of apartment and that it has a full kitchen. I would recommend to others.

Friendly staff, receptive to my concerns and feedback. The assisted living yes, the memory care side is very small and depressing . Staff are helpful and nice, but not all experienced with my dad's needs with colostomy and prosthetic leg.

Very friendly intake staff and activities looked great. And they took elderly waiver. I would say that it is a great place. Our only concern is that the activities director for the memory care unit has been on leave since my aunt arrived there which has been tough.

I am so glad I choose this one after searching in Austin and the WoodburyMaplewwod, MN area. What a great community! This place is close to the downtown area as well as the public library, a new out-of-this-world YMCA, and the Mower County senior center. The Cedars offers transportation to such areas if you don't have a car. There is heated underground parking if you do have a car. There are many activities to choose from at Cedars itself. Austin, also, has an inexpensive great bus service. Rochester and Albert Lea are 30 - 50 minutes away. There is a Walmart, HyVee, and Dollar Store but otherwise, the shopping is somewhat limited.

What stood out to me about this facility is the family oriented community. The service staff are friendly as well as dedicated to the welfare of the residents. They have a variety of activities for the residents at this facility. I would most definitely recommend this facility to family and friends.

She is doing great at Copperfield Hill. The staff is very helpful. The residents there all love it and seem to be really happy. It is a very nice and open community The apartments are great size, the only complaint is the door going in is a bit rattly. Also the carpeting in the living room is hard to get around if you have a walker - hard wood floors would make it easier. I would definitely recommend Copperfield Hill to others.

Tour seemed to go lovely but mom wasn't having it she just doesn't want to be in a home.

My loved one's room was really dusty. They aren't seeming to take care of my loved one's room like it should be. Otherwise, he likes the food. He has made friends. He really enjoys it. They have a lot to offer as far as activities. Some of the things they have is a tavern. He has made friends just having that option to socialize. So far we think it is going really well. He seems to be really happy and they are taking good care of him. They found my mothers missing wedding ring and called us to let us know. That was peace of mind, you can't put a label on. Honesty at its finest.

I would give this community serious consideration again. The staff is great and make you feel at home. Wine and Cheese, movies, social events, and more for the residents to choose from for activities. My loved one likes the food and it is served hot. They do have the option of to go boxes to take to your room.

We've had a mixed experience due to the whole Covid situation. It's been a difficult transition because of that. I think they're doing the best they can under the current restrictions. There are times where I've called and have not been able to reach someone right away. But they did get back to me, not always as quickly as I would like. It's just a difficult time right now. But I would recommend the community. I think they do a very nice job. They're very caring individuals, and there are people on the staff who tell me they love my family members and that they care about them greatly and view them as friends. I'm very grateful to be connected with them, and to have a place where my family members are safe and cared for and loved.

My aides take very good care of me. One does my morning and one gives me my medicine and takes me to the restroom. The aides are good for bingo and prizes and other activities during the day, it's wonderful. I like the people in our group very much.

It is convenient and they give good care. They pay attention to the residents. The food leaves a lot to be desired. The room sizes are and layout good. They have outdoor space but not a lot of useable space. We have been disappointed that the air conditioning does not reach into the bedrooms so we have had to make alternate arrangements to keep them cool.

I've lived at Copperfield a little over a year now, It wasn't an easy decision to sell my house, but I'm glad I did. I love my 2bd apartment. I decorated just the way I wanted it. It's bright and homey. I've met some wonderful people. The staff has been accommodating and if something goes wrong, the maintenance people are right on it. Moving here was a good fit for me.

We have lived here for two years and the staff are very friendly.The kitchen meals are awesome. The cleanliness of the building is great.

My Dad has lived here for over 4 years. He likes it and things seem to be well taken care of. If we report a problem it is taken care of quickly. The food is good and you have lots of choices in addition to daily special which is usually quite good. You can have a choice of salads, breakfast items any time of the day, choice of hamburgers and a few other sandwiches. There are lots of activities like Bingo, cards, happy hours, monthly birthday parties, service projects, coffee and a treat daily, etc. There is a cute little Tavern on the 5th floor where you can get 2 free beers or wine from 2:00 to 4:00 M - Sat. You can also order appetizers there for a small charge. The place has just been newly redone with painting, carpeting, lighting, and landscaping of the grounds. So it looks great. The price is reasonable. The wait staff in the dining room could be better and more friendly but not bad. My Dad who has a hard time making decisions liked this place, chose it surprisingly quickly and is happy here! You can line up a tour and a free lunch including for your family helping you choose. I recommend you check this place out. They even gave our whole family free lunch the day we moved my Dad in. It was a delightful break before we started the unpacking.

I had a good tour of this community. Everyone was very friendly to my family, and I. The community looked good, and the staff was helpful. They answered our questions, and it was a good experience. Unfortunately this was not the one for us, but we had a pleasant tour.

The tour at this community was very nice. The staff were nice and caring to answer the questions we had. We liked that the community was clean and had a nice atmosphere. The menu was appealing and had a lot of activities for the residents. We would recommend that other families tour this community for the care of a loved one.

I was at this community for a respite stay. For the most part everything went pretty well. This is a wonderful community, and everyone was very kind. The staff was helpful and accommodating. They do a good job with the cleanliness of the community. It was a very good experience, and I would recommend this community.