Optalis Healthcare

Went to the facility for rehab after hip surgery. Facilities clean and well managed. Medical saff and assistants very professional and careing. Rehab staff outstanding. The only miner complaint was meal quality was not consistant. Grandkids loved the faciity.

Overall this is the best facility my family has had experience with in the NW Columbus area. Therapy was wonderful and helped my mother recover and gain her strength back. She seemed to like the food most days. Nurses were helpful and friendly. There did seem to be a different person working every time we visited and we rarely saw the same nurse or aide twice. Still, they all seemed to be top notch. She was a little disappointed with the activities but did enjoy one of the singers who came to entertain the patients. With all the good and bad, the quality, skill and professionalism of the therapy department makes this the go to place if you or a loved one need physical therapy.

Great nurse [Removed]. She did a lot of good for me. 2 girls in rehab, [Removed] and [Removed] both have done superior work and exceeded my expectations. [Removed], thanks you've done way more than you ever had to for me. [Removed], I have never seen a young man work so hard.

Toured lots of facilities before landed on this one. Perfect facility and large 2 room apartments. Lots of activity's and outings for my mom to do. The staff seems to have worked here a long time and appears to be recently renovated.

Cranberry Park at Pickaway Manor has been a blessing for my parents. It is a beautiful community, and the staff members there are wonderful. The only complaints is the quality of the food and the increasing cost.

Just like everywhere else, staffing shortages are the most apparent and biggest challenge. However, our mom is happy and seems to be well cared for.

My mom spent 2 1/2 years at Cranberry Park at Shorepointe. She was welcomed and we were pleased at how well she settled in to her new home. The staff couldn’t be more accommodating and caring. She enjoyed her new surroundings and never complained. It was a great fit for her and for our family. Would recommend this community for other families.

My tour of this community was a nice one. Everything went very well. All the staff was kind and very sweet. The community looked nice and well-kept. They have nice resources available for the residents. It was a nice experience, and everyone was very thoughtful.

Too expensive but sure did like it

Mother and I liked this facility very much in that it only has 17 residents, however, the price was higher than the Clarmont but did have upgraded countertops. I didnt see any closets though.

That was okay, but not nearly as good as Sunrise. It was more rehab after my mother in law had been in the hospital. It wasn't bad but it didn't have the same homey feeling, it seemed more like a hospital.

Avia is lovely. The apartments are wonderfully spacious. I love that it is tucked away in a neighborhood. Lafayette was most gracious and Gina was great. I'm thinking it may be a bit too 'independent' for what my aunt has in mind and needs at this point in time.

My mother-in-law was here when she had her hip broken and I really would have liked to keep her there. It was very clean and the personnel were very caring but she was just so bored there. There just wasn't enough programming for her. The price was very reasonable.

I have found the staff to be very attentive and caring. I also enjoy their Bistro menu options. I would highly recommend this facility.

Support staff was at times slow to respond to calls but kind and effective when responding. My wife particularly appreciated [name removed]'s assistance in all respects. My wife was there 5 weeks and made satisfactory progress with physical therapy help. Occupational therapy staff was helpful. Very clean and comfortable room but television usage was overly complicated for a healthy adult and impossible for my wife with Parkinson's.

I am writing this review because I strongly feel it The Grands of Dublin has shown a great deal of lack of responsibility and not taking any interest of an issue that occurred while my father was a patient/resident there. On Sunday, [Removed], I picked my father up from room 324 at The Grands and drove him to visit my mother who was a patient at another rehabilitation facility. After the visit, I drove my father back to The Grands. I made sure he was back in his room and noticed his dinner was ready and waiting on his tray/table. On the following day [Removed], I picked my father up for an appointment at The James Cancer hospital. It was then when my father let me know his electronic dentures (talking dentures) were missing. He can’t wear them while eating and has to use his regular dentures. He explained to me that he took the talking dentures out and placed them in his case before eating and laid it on his table. He then fell asleep after eating and when he woke up later, he noticed they were missing. He told his nurse early that morning that they were missing. After returning from his appointment I looked everywhere in his room for the dentures with no luck. The only thing that we strongly feel that happened, is that the dentures with case were removed and thrown away by whoever collected his food tray. The staff available then had searched the laundry and other parts of this facility and no luck. I cannot say enough about how well my father was treated during his stay at The Grands. The staff was always on top of his medication and treatments, taking great care of him and making sure his stay was comfortable and clean. I am writing this because after talking to other staff members, I had no results. On my father’s discharge date, [Removed], I talked to the director about this situation who told me that he would turn this in to corporate. Since then I have left three messages with the director and not yet heard back from him. My first message was on [Removed], and then on [Removed]. I tried calling corporate myself and all the offered prompts do not have any options to leave a voicemail, so I’m guessing you have to get lucky for someone to answer or go in person, which is hard to do while working. These dentures are very important to my father. This is his only way of communicating if he had to call 911 or talk to anyone in an emergency situation. Whatever the outcome of this situation is, I feel my messages should be recognized and returned. Just seems strange that someone is not wanting to take responsibility for this and doing a great job avoiding whatever consequences that could follow. Respectfully [Removed]

First impression is good. Beautiful place. Oddly presented with fake stores or ice cream shop that is only open a couple of hours a week. When you look at patient care, the facade falls apart. Too few staff, nurses not sufficiently educated or trained in patient care, terrible food. PT seemed the one bright spot. I do NOT recommend this place for any type of treatment. Many of the staff were rude. A couple were really nice but completely ineffective. Social worker on staff was rude and condescending. No one seemed to be concerned about getting my mother better. Take your loved ones elsewhere.

I just left the rehab facilities at The Grand and feel I need to share this with anyone contemplating using The Grand for the same services. Things to be made aware of, 1) IF you enter the Grand on a Friday afternoon your rehab may not begin until Monday or later, they may EVALUATE you over the weekend in Occupational Therapy (OT) and Physical Therapy (PT) and call it rehab but physical and occupational rehab in the real sense did not actually happen until Tuesday after I was admitted on Friday. 2) Make SURE you or your loved one is fully assessed immediately upon entering The Grand by their transitional team. By that I mean sit down with the Trasitional Care Coordinator, The Director of Nursing, and/or the Social worker. I believe after my experience they will really try to make this right and will work hard to not have your loved one fall through the cracks as I did. The number one priority being there was to receive in-patient rehabilitation services for my replaced hip making “staying ahead of my pain” my goal. Make SURE that you or your loved one is immediately placed on a pain medication schedule that ensures that will happen. Do NOT allow anyone to just say, “just tell us when you need it.” You are in no condition two days after major surgery to do that even if you think you are. There needs to be a 4-6 hour regiment that continues 24/7 that ensures that you will be prepared for your pain, treated, and then physically prepared for therapy. It does you OR the therapist zero good when you are receiving your pain meds, as I was, 10 minutes before receiving therapy. Also, while being put in the ICE room to ice down my hip after therapy feels good, I consider that not part of my therapy and would much rather my limited time with my therapist be spent strengthening my hip than me sitting alone icing it. 3) You have a call button for a reason. When you push it...time the response, if it goes beyond 5 minutes for the aide OR the nurse dial 800 (if you can reach the phone) and have them page the nurse to your room. If you STILL have a problem getting someone (like maybe a nurse that does not respond for 1 hour and 24 minutes) either leave the next day as I did OR dial 800 in the morning and ask for The Administratior who I believe absolutely wants/needs to know what is happening in the facility. 4) The food....improved once the director of foods spoke with me and found out that mine was coming stone cold causing my husband to pick up food and bring in several days in a row. 5) If your room does not get swept or trash emptied each day during their housecleaning, call 800 and request it. Then finally, while I was not there for the nursing care as much as I was for the therapeutic care, the nurses are who you see the most frequent while you are there. Beyond your pain level which they do ask, Make SURE that they check your incision EVERY day and may have to rebandage it, and that your vitals are taken a least once every day. For whatever reason I carried a low grade fever the first several days I was there and that needed to be monitored. I WILL say that one of The Grand’s most redeeming features are that many of their nurses are very caring. I am an active 63 year old female that just wanted a head start on therapy and wanted to be close to my daughters’ homes in Dublin. While I, like everyone who has reviewed The Grand found this place to be beautiful and the concept noteworthy. The actual PRACTICES were found well below expectations. What concerns me most is I KNOW that I wasn’t the only one receiving this same care but many older people are hesitant to give a review for various reasons.

Mom stayed here first before we had to get her out of here. They were not properly staffed with the people to take care of my moms needs. They just did not care about the residents and the care they needed. This was the worst experience that we have had.

More emphasis was placed on building a pretty facility, though most not used, and not enough attention to caring for patients. My mom, who was there to recover from a serious fall that resulted in a compression fracture, did not get info communicated correctly. I let them know she was seen at Dublin Hospital a few times and that's where her records are. I would share. She was taken to Mt Carmel East and they didn't give her shots to avoid blood clots because Mt Carmel didn't say anything. Mt. Carmel DID give shots. They ASSUMED many things and after two weeks I discovered after getting my mother to the hospital nonresponsive, that she was having a heart attack over two or three days. A staff of RNs, a NP, and LPNS and 24 hour care supposedly and not one of them noticed anything. They frequently said, "I wasn't on duty" and never took responsibility for anything. My mom had a heart attack and died November 2018 at Dublin Hospital. I would NEVER let a loved one go to this place. I was hesitant about her going there but the hospital said I had to transfer her or private pay the hospital bill. I will have to live with this regret and it's hard.