KW Operations, LLC

Very impressed with this community!!! The staff was excellent for my mother and really took personal care and new everything about her. The property is beautiful and located in a gorgeous neighborhood just east of Southpark Mall.

Senior Retreat is a wonderful place for my dear wife! I love the concept of a family home. Having a maximum of 6 residents insures a favorable ration of staff to residents. The management is very accommodating to special needs and preferences and the staff is surperb. They go out of their way to provide loving care and are so considerate to the family members of the residents. I can’t be happier with Senior Retreat and recommend it highly!

We had chosen this community for respite care for mom and I'm so glad we did. She had a wonderful time there. The home had just opened up so there was only 1 other resident there so there wasn't much socializing going on. But mom loved the caregivers and talking to them they were nice and friendly. It is a lovely place nice and clean. The food was wonderful. She actually said that since it went so well if she had to move into assisted living she would want to move there

I almost don't want to let people in on such a treasure in Charlotte... This place is amazing! I am thankful everyday that we found Senior Retreat! My mom's health has improved tremendously in just 2 weeks!

Senior Retreat at Park Crossing has been very good so far. It is the 2nd home of its kind owned by a Charlotte home health care agency. It is in a nice neighborhood, has six bedrooms, a games room, large living area, large screened porch dining room and eat-in kitchen. The staff are licensed caregivers, very nice, seem competent and prepare nutritious meals in addition to administering meds to the residents, caring for their health, and grooming needs. It is always clean and tidy. There are some scheduled daily activities, and an activities director who makes an effort to incorporate the residents’ interests into the planned activities. They have puzzles, TV, crafts, monthly family meetings. Also, they also have a relationship with UNCC. Students of the gerontology program visit once a week to work with the residents. The place is comfortable, intimate, and family oriented. We are satisfied so far and would recommend it to others.

All is well for my mother since her move to this community. It is a very nice place, and she is being cared for very well. I'am pleased with all they have done for us. She is safe and in good hands at this care home.

The Caregivers are attentive and I know my mom is well cared for. You are able to go visit anytime of the day. They keep the care home immaculate. The food is homemade and tastes good. Things are working out wonderfully and I would recommend this home.

I was OK with the facility and the staff they did the best they could but they were not given what they needed to actually run the facility. The owner is just in my opinion a Businessman, who only wants to make a buck. He doesn't care about his staff or the patients. He's a slick talking businessman, and I would never ever trust him at all.

I toured this facility and didn't really care for it. It seemed very dated and not what I would call super clean. Very average.

This facility is full.

We were instantly sold. We liked the idea of a smaller environment where needs could be met. Turned out to be the worst mistake we ever made. An absolute nightmare of an owner. Immediately started raising rates, and every few weeks, raise them again. Drastically. Caregivers quit constantly. No activities. Our loved one left alone in her room all the time. An owner who only cares about dollar signs and shockingly condescending to family members. Lacked complete empathy.

Important to know, the owner will tell you whatever you want to hear to get you in the door, and once you’re in, hike the rent drastically, have no activities, high caregiver turnover (they quit constantly), and is rude, disrespectful, and uncaring. Not to be trusted.