Hearth Management, LLC

For the month that mother has been there it's a great place. We picked this community because of there were nurses there that use to work with me. And the staff seemed so friendly.

We cannot comment on the meals and dining service because we have not been there while our loved one is eating. I have a peace about my brother, knowing he is well cared for and safe. They have done an excellent job of taking care of my loved one and based on the experience so far, I would recommend them to other families.

They were wonderful in every category. My wife got excellent care the 5 and half months she was there. I couldn't be more pleased with Keepsake Village and based on the experience we had with the community, we would absolutely recommend them to other families.

What sticks out most about The Hearth at Greenpoint is the consistent staff and care. They offer different floor plans and levels of care. We looked at almost every facility in the area. The Hearth at Greenpoint was the only one with a two bedroom apt and full kitchen, plus located near family. Also offered enhanced assisted living at a reasonable cost.

In my experience, Keepsake Village has the ability to care for dementia patients more comprehensively than the com n the market. They have an enhanced licensure that lets them keep folks longer. It is definitely the best long-term solution I have found and this is our second memory care facility experience. I would absolutely recommend Keepsake Village to other families looking for memory care.

They are fabulous! We are very happy with The Hearth on James!! It exceeded my expectations. The communication from staff is what makes all the difference.

What sticks out the most to me about The Hearth at Greenpoint would be the very caring staff members. I would highly recommend this facility to others.

Very clean and friendly facility. Only place in the area with two bedroom suites. The staff really cares about each resident.

They are easy to work with, they were kind. They helped us through some difficult choices. My mom didn't end up staying there very long, but they were always willing to assist. They were constantly giving feedback. Overall, a very good group of people.

We really weren't there long enough to give you great feedback. The food during the 3 days my loved one was there was fabulous!!!!! Unfortunately my loved one was needing a good deal of help as a result of their stroke. We were hoping for a little more assistance in the first few weeks and that was not the case in the 3 days. Not that care services weren't adequate under normal circumstances but we were promised more during initial days. The only negative was the procedure for getting help - you had to call the desk and ask. In our case my loved one wasn't communicating well and couldn't dial the phone so they had to wait for someone to just happen in.

We were so happy with Keepsake Village that we cancelled all of our other tours and I am glad we did because everything is working out great. [name removed] the director was born to do this job, she is absolutely wonderful. She really takes a personal approach to everything and knows everyone by name. It is expensive, but she is being well taken care of so it is worth it. I would highly recommend Keepsake Village to other families.

The Hearth is certainly a friendly community, our loved one has been back and forth from rehab so he hasn't had the chance to really experience everything like the activities, but from what we have seen they look great. The entire organization and the staff are just amazing, we would recommend this community to others.

We've been very happy with our choice. I feel they've kept us well informed with any restrictions going on with the pandemic. And that's been a big relief. Making the move was a much easier adjustment than we were expecting, for Dad as well as for our family. All the limited care provided in independent living has been good - cleaning, meals etc. My dad tells me everyone on staff is very friendly and kind. He's happy there. He seems to enjoy the food. He likes going on walks, attending music activities, and watching football games with other residents. He's meeting people his age and making friends. They have exercise classes, and transportation to church and appointments and things. We're very happy with them and how Dad has adjusted. He's very comfortable there, and it has gone as well as we could have ever hoped. I have no worries about him. I fell like we're getting a good value, and it's nice to know that additional assisted living services are there if he ever needs them.