Cypress Assisted Living, LLC

Made an appointment to tour and when I arrived, I was told that no one was available for another few days. I asked if I could just look inside and was told no. Did not receive any follow up from the facility.

We have been very disappointed in having our mother at Autumn Leaves/ Cy-Fair. From the reviews we read as well as our initial meeting with administrative staff we were expecting wonderful things from this memory care. Our mother has been there for around two months and things have gone from bad to worse. They were without a director when we came with the promise of one shortly. She came and has already resigned her position so they will be without an administrator once again. The staff has become accustom to running their own show and doing whatever they please whenever they please. It has affected the care of the residents. We have decided as hard as it will be on our mom to move she is moving to a new place where hopefully she will thrive. We fully understand that no place will be perfect, but there has to be a place better than this at this time.

They need to improve, especially with communication with the family of the resisents. They also need to follow the rules for the State of Texas. They did not report a lot of incidents/falls that happened to residents. I would not recommend this facility.

I am moving my loved one out of this facility. When I was sold the marketing person showed us all the shiny beautiful things. Once we moved in, none of those things happened that were promised. His clothes are being washed with other residents clothes. When he first got here he would ask to use the restroom, he no longer asks because they have taught him to urinate on himself because it was easier for them to change him than to take him to the bathroom. He fell a couple of times and no one ever notified me. It got to the point where I hired my own agency to come sit with him at night so I know he is being watched. Administration does nothing, when I have reached out I do not get any response. We went 2-3 times a day everyday for 3 months and this is what we saw, so I cannot imagine what it is hard to imagine what it is like for those who do not have any family to check on them. It has not been a good experience and I would not recommend them.

I brought my mom to Autumn Leaves Cy-Fair in the fall of [Removed]. My mom was ambulatory at the time and I was impressed with the facility, the staff, the activities provided and the level of care my mom received. The staff would play cards and dominoes with the residents until they were ready for evening medication. There was a nurse on staff until at least 10p and the administrative staff was there late in the evening. Things were absolutely great - until Feb/March if 2017. Things started changing. The staff that used to be around were absent - especially in the evening hours. When I'd visit in the evenings, the residents were ""parked"" in the halls and sitting areas while the aides were sitting elsewhere on their iPads and telephones. The evening activities for the residents no longer existed. There was no longer a nurse available in the evenings. My mom's clothing, that used to be washed promptly and returned, now began to disappear. In March, my mom had a medical crisis that left her bedridden. It was then that the real problems started. Some of the problems were as follows: * My mom's door was left unlocked and/or propped open even though the policy was to keep the doors locked for the residents protection. Once my mom was immobile, this was extremely important because there was a younger male two doors down that would assault females. I know this from personal experience as he improperly touched me as I stood in the hall waiting on my mom to receive her meds. I complained to the staff and the aides, but the problem kept recurring. * The evening and weekend aides were inattentive. I got there one evening and could hear my mom screaming ""help"" before I turned the corner to the hallway where her room was located. I went in her room and she told me she had activated her call button to be cleaned and was getting no response. I set the timer on my watch and waited for an aide to show up. Eight (8) minutes later, an aide showed up. She swung open the door and in a loud, harsh voice said ""I told you..."", then she saw me sitting in the chair and her whole attitude changed. She said my mom had just turned on the call button - then I showed her the timer. * Shortly afterwards, the nurse from Hospice called me to let me know that when she arrived, my mom was in her own waste to the point it was drying on her skin. The nurse informed me that no aides came while she was attending to my mom. * Aides retaliated against my mom after complaining to management. I don't know of [Removed], but they talked rough and ugly to my mom. Each complaint brought about a new confrontation. * The director was not at the facility to address complaints and complaints told to the nurse and office managers were not relayed to the director. After the aides verbally [Removed] [Removed], I began to fear that they would do other things to retaliate, so I removed her from the facility. I called the corporate office to say what was going on and was directed to an employee that no longer worked for the company. After two weeks of leaving messages to the ex-employee, I was directed to the regional director who always has a full voicemail box and did not return my call until I spoke to the VP's assistant. After all of the calls, complaints, etc., Autumn Leaves wants another full months rent saying that I should have talked to the director (Who was not there). The nurse and the office staff said I talked to them ""once"" and the director said they never told her anything. They put you in a no win situation when your relative is not being properly taken care of and develop amnesia when confronted. If you plan to put your loved one at this facility, go several times on different days. Talk to some of the other family members. Make sure the level of care is consistent and not just a show to promote the facility

I would not recommend this facility, my loved one was not taken care of here. She was abused by a staff member and they didn't even call us and tell us she was hurt. We reported this to the state but nothing was ever done. the staff member was disrespectful and is still at this facility.