Balfour Senior Living

When it comes to the activities - we are awaiting new Memory Support Director, hoping to see more activities and more varied activities. For the value for cost, expensive, care varies depending on staffing of the day, lucky to be very close by to visit daily and support. We do appreciate the fact that MS patients have access to many of the activities in AL and access to multiple outdoor spaces, including one they can access on their own. Also appreciate that the staff takes them out for walks around the neighborhood. We would recommend Balfour Central Park!

My loved one is a resident at Balfour Ann Arbor. Overall, our experience with this facility has been good so far. The staff that is there is great, but there's not enough staff. It's hard to find people to work, that's their biggest problem.....not enough help for the residents. Overall, I would for sure recommend this facility to family and friends.

They are struggling a little bit with staffing like most other communities we assume, but the staff members we have met have been outstanding. With the staffing issues sometimes communication gets a little lost. The meals are wonderful, we have eaten there a few times and every time we were thoroughly impressed. We only visit every now and then so we aren't sure about all the activities, but they have an online program families can sign up for and follow along with what your loved one is participating in and what their interests are and what they have done for the week.

Our experience has been very good except for staffing problems during Covid. Their response time to call buttons was at times longer than it should be. And I don't think they ever had staffing up to 100%. Also, I was somewhat disappointed that when we needed to consider moving my mother from assisted living to the associated Balfour nursing facility across the street that we couldn't do so. They told us it was out of their hands due to a Covid outbreak, that the state was not allowing move-ins at that time. But overall I would recommend Balfour to people. They certainly stood out as being the best in the area. The food is excellent. The chef put innovative things on the table, and the menus were more than ordinary. I really enjoyed eating there with my mother. They offered all sorts of activities, for instance they had music groups coming in, bingo which was pretty well attended and my mother enjoyed, different groups coming in doing various talks about trips and interesting places to go, discussions on current events. There seemed to be interesting things going on every day. I was also really pleased with A Place for Mom's service and how they responded to us.

We chose Balfour Assisted Living Littleton because of the convenient location for me, it allows me to go over and see her more often. I was looking for an upgrade in the quality of care and we definitely did find that here. The room layout of the living space makes it seem smaller, but the bedroom and the bathroom are large. The maintenance staff is unbelievably fantastic, they go above and beyond and they are the nicest people. The nursing staff are also amazing. The administrator of care is not the best at communication, whenever I email her I do not get a response back. She is very friendly and engaged with all the residents, but I do think the communication with families could be improved. I would recommend them to others who are looking.

I would have went with this community if I was able to wait one week. They would have worked very comfortably for me. It is a good community with good people.

We found this to be a great fit for my loved one! Though the facility is a bit pricey, the staff do a great job at taking care of her and giving her the medicine and care that she needs. I am pleased with her stay!

This seems like a nice place to for elderly people. It is clean and clean smelling, the entire staff including the administration is nice, and the food is very good. I was surprised. Overall, very pleased.

I think they do a good job overall at Balfour. The facility itself is very nice, and the staff are all very friendly. This location didn't quite work out for me, but I like Balfour enough that I am moving to another community of theirs in an area I know better.

This is a very structured environment, this works best for our loved one. They go and round people up for activities to encourage participation. The pricing is quite competitive and it's all inclusive, there aren't a lot of added charges. I felt very disconnected from the community at first, but they took that feedback and instituted a meet and greet and put in place a support group. They take very good care of the residents but not necessarily the family. The continuum of care is good and the majority of the population are at the same place she is physically and mentally, so it was a good match.

Their skilled nursing, I thought, was really good but I realized that he was just getting weaker and more and more dependent on them and he was not in a good mood there. I think it's a super good program but it was not the place my husband needed to be.

I feel my mother is very safe there. she enjoys the activities so that's a big part of our comfort level. She has Alzheimer's so she's declining but I feel she is very safe here.

It is a beautiful facility. The apartments are nicely laid out. The size of the facility is not too big, so it is easy to navigate. There are several activities each day to choose from. The staff are friendly, but there seems to be a high turnover. The food is ok. Not great but not bad. All things considered and having toured several facilities, we would recommend this one as worth considering when looking for an assisted living facility.

It is more of a skilled nursing facility. Very few residents were independent. The apartments were designed for assisted living or skilled nursing care. The rental cost and entry fee for independent living is not justified if you don't need assisted living skilled nursing care.

Lavender Farms is beautiful, it is a newer facility. The rooms are gorgeous. the apartments are great. It really is a stunning facility. The staff members are great, however the communication from the community itself to the families is awful, it is nonexistent. The broad communication is good, but when it comes to the specific care communication regarding your loved one, that is where it bad. This community claims it is an assisted living facility and good for memory care, but it is more on the line of independent living. When your loved one starts to need more care, that is where they fall off.

Balfour Independent Living at Riverfront Park in Denver is a mixed bag. When you walk into Balfour, your breath is taken away by the exquisitely designed common areas. The five star decor is beautiful and elegant, but also bright and welcoming. The apartments, unfortunately, are nothing to rave about, but every inch of the common areas from the main living room to the dining room to the library, and even the salon, are pure delight. The three star service, on the other hand, is unpredictable. The members of the upper management team are disconnected to the residents and to each other. They don’t know what they are doing because the turn over rate is off the charts so they are always new (or absent because their positions have not yet been filled). Communication amongst the different teams and with the the residents is lacking. The right hand doesn’t know what the left hand is doing leading to inefficiency, chaos, and levels of incompetence that are just down right unacceptable in a place such as Balfour that is intended to be of such high caliber. Non management members, however, are wonderful, accommodating, and compassionate and the best part of what Balfour has to offer and in some ways make up for what the upper management team is incapable of accomplishing. Unfortunately and sadly, their turn over rate is also very high. It appears that Balfour has not figured out how to show appreciation for their Riverfront employees enough to keep them happy. With a turn over of four chefs in less than a two year period, the The Dining Room Service and Food Quality is less than mediocre and has been a disaster. For a facility that sells itself as a five star community and charges exorbitant fees to match the five star promise, their residents deserve better than three star service. With all of that being said, Balfour is centrally located, and if you or your parents are culturally oriented then you cannot beat the downtown location. The best part about Balfour are the residents and the camaraderie they share. Sure, you could rent a beautiful unit in a full service apartment building for half the cost but you wouldn’t find the friendships, support, and companionships that you find amongst the Balfour residents. For that reason, Balfour is worth a shot. Just understand that the service isn’t as pretty as the decor and be prepared for a lot of frustrations and disappointments along the way.

Beautiful property but a little expensive.

Our family had an in person tour with Balfour Ann Arbor and this place was other the top. However it did not offer open dining. They had set times for breakfast, lunch & dinner. I think the open dining option offered by [community name removed] is a big selling point. The Balfour had a pool & hot tub. Personally I think that is not a strong selling point. The Balfour is located 1.5 miles from "The Big House" - University of Michigan Football Stadium so lots of traffic. This place catered to highly educated, wealthy clientele. It was a lovely building but geared towards a very small community. Hence the [fee removed] entrance fee.

This very nicely appointed facility has been challenged due to a lack of staffing. This affects every department but the biggest loss has been our lovely dining room. Because management has not been able to hire servers our dining room sits empty at dinner. Currently our food choices are put in plastic to go containers which sit around for an uncertain amount of time. The food here was good but boxing it to go does not make it better. If you are thinking about this facility, find out BEFORE you sign your contract which amenities are unavailable.