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2251 Springport Rd, Jackson, MI 49202
9 reviews
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anonymous
-
Resident/client
4.5
Review of Vista Grande Villa
I've never been to another rehabilitation CNTR (I am now 71) so I was surprised that :
1. My entire stay was paid for 100% by Medicare. VGV is very affordable. The staff is very professional and effective.
2. I retired from a construction company. I used to help build banks, schools, stores, and... senior care facilities - but nothing quite this organized or luxurious. This place is huge and extremely well built.
Thank you.
About the facility Vista Grande Villa
Vista Grande Villa in Jackson, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Independent Living
Senior Apartments
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Amenities at Vista Grande Villa
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Non-Ambulatory Care
- Memory Care
- Diabetic Care
- Incontinence Care
Meals & Dining
- Vegetarian
- Room Service
- Professional Chef
- International Cuisine
- Restaurant Style Dining
- Vegan
- Gluten-free
- Low / No Sodium
- Guest Meals
- Meals Provided
- No Sugar
Room Amenities
- Respite or Short Term Stays Offered
- Cable or Satellite TV
- Full kitchen
- Handicap Accessible
- Kitchenette
- Air Conditioned
- Ground Floor Units
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Transportation at Cost
- Property Convenient to Public Transit
- Uncovered Parking
- Resident Parking Available
Pets
- Dogs Allowed
- Pet Care Available
- Cats Allowed
Common areas
- Central Fireplace
- Outdoor Common Areas
- Outside Patio
- Indoor Common Areas
- Meeting Room
- Computer or Media Center
- Beauty Salon
- TV Lounge
- Barber Shop
- Library
Recreational areas
- Jacuzzi
- Billiards Lounge
- Golf Course or Putting Green
- Ballroom
- Game Room
- Arts and Crafts Center
- Piano or Organ
- Fitness Center
- Raised Garden Beds
Services
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- English
Activities
- Visiting Chaplain or Priest
- Holiday Parties
- BBQs or Picnics
- Live Musical Performances
- Devotional Activities Offsite
- Happy Hour
- Wii Bowling
- Live Dance or Theater Performances
- Art Classes
- Yoga / Chair Yoga
- Activities Off-site
- Dances
- Educational Speakers / Life Long Learning
- Gardening Club
- Day Trips and Outings
- Protestant Services
- Activities On-site
- Catholic Services
- Trivia Games
- Devotional Activities On-Site
Compare
Vista Grande Villa
2251 Springport Rd, Jackson, MI 49202
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Review score not available
9.2
Review score
6 reviews
9.2
Review score
6 reviews
5 star
83%
4 star
17%
3 star
0%
2 star
0%
1 star
0%
9.0
Review score
4 reviews
9.0
Review score
4 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
8.9
Review score
4 reviews
8.9
Review score
4 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Independent Living, Senior Apartments
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
1
Independent Living
Reviews
for Vista Grande Villa
A Place for Mom has scored Vista Grande Villa with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Vista Grande Villa has 9 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.6
Friendliness
3.3
Care Services
3.3
Staff
Meals & Dining
Activities
3.2
Value for Cost
3.3
A Place for Mom has scored Vista Grande Villa with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Vista Grande Villa has 9 reviews with an average "overall experience" of 3.3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-9 of 9 reviews
anonymous - Resident/client
Independent Living
August 29, 2018
Review of Vista Grande Villa
I've never been to another rehabilitation CNTR (I am now 71) so I was surprised that :
1. My entire stay was paid for 100% by Medicare. VGV is very affordable. The staff is very professional and effective.
2. I retired from a construction company. I used to help build banks, schools, stores, and... senior care facilities - but nothing quite this organized or luxurious. This place is huge and extremely well built.
Thank you.
Bill E - Family/friend
Independent Living
May 3, 2018
Caring staff, but many problems.
My Father has been at Vista Grande and Trellis Garden for a while now, and myself and my siblings have spent many days and nights there, so I feel we are in a good position to evaluate the care and conditions there. In general, the people there a caring bunch, but there is not enough staff, too much turnover, and they are not well enough trained to provide a premium level of care.
My Dad began his stay at Vista Grande. That experience went well. The accommodations for his needs by the staff were excellent. The facility and the services well met his needs. The food options were many and varied, and the food quality was good.
Later Father moved into Trellis Gardens due to declining health, and the need for more attentive care. That experience has not been as positive, and in many cases quite worrisome. First is the food. Trellis food is not prepared in the Trellis wings, and can run from OK to awful. Residents are supposed to have a choice of 2 menu items for each meal, with various standardized options. In practice, the residents don't always get to make a choice or their choice may not be available. The food is generally flavorless and overcooked. That said, the desserts are good.
Meds. A major concern is the attention to meds distributed to residents at Trellis. We have seen too many incidents where meds are dispensed incorrectly. Sometimes meds are double dosed, we have seen residents meds given to the wrong resident, some times meds are missed. There is apparently no system for reordering meds in a timely manner, so our family orders Dad's meds so that they don't run out. Vista Grande has recently fired most of the nurses that dispensed meds, and they are now dispensed by less trained staff, which is even more worrisome. Fortunately Dad does not require injections, as untrained staff is now responsible for insulin injections.
Laundry. We have labeled EVERY item of Dad's (clothes, linens, etc.) to try and assure his laundry returns when laundered. Nevertheless, items get lost, and other residents items end up in Dad's apartment.
Care. By and Large the resident assistants (RA's) are friendly and caring. However, there is persistent turnover and even when at full staffing are still understaffed for the workload. Mornings and evenings are worse as the overloaded RA's try to get all the residents up and dressed for breakfast, and bathed and dressed for bed. All residents wear call buttons for attention. Response times are purported to be 5 minutes or less. Our experience is that 5 minute responses are rare, and sometimes can be over 30 minutes.
Cleanliness. The staff is responsible for cleaning apartments and changing linens. This can be haphazard. Sometimes linens are not changed on schedule, and apartment cleaning is not done to a very high standard, carpets are only cleaned in traffic areas, dusting is not very comprehensive, and bath rooms are only spot cleaned.
Emergency prep. Do not take an apartment on the 3rd floor. The inability to escape in an emergency is almost guaranteed. There is only one escape wheelchair, and as far as we know none of the RA's have been trained in its use.
In conclusion it is conventional wisdom that Vista Grande/Trellis Gardens is one of the best retirement communities in the area. That may be the case, but they have a long way to go to brag about unambiguously high quality care. We have brought all of these items discussed here to the attention of management at all levels of the Vista Grande organization. No apparent progress has been made to satisfy the shortcomings.
Michele - Family/friend
Independent Living
December 31, 2017
Think about it
My parent was in Trellis Gardens for two and a half years. They couldn't even take a urine sample correctly and because of it she died from sepsis. The caregivers were supportive and nice but overworked and underpaid. We were told when we were putting them in their that they would be taken care of and that was a lie. Looks great from the outside but[Removed] on the inside for anybody that doesn't have dementia. Think two or three times before putting your parent in here
Bud - Family/friend
Independent Living
June 22, 2017
Trellis Gardens at Vista Grande Villa, the perfect place for your loved one with Alzheimer's
Trellis Gardens, the memory care facility at Vista Grande Villa (VGV), was the perfect choice for our mother who suffers from late onset Alzheimer's. Each resident has their own room and we were able to bring in her own bed and furniture. This helped to make the transition from her home to VGV much easier and less stressful. She has been there for about 1-1/2 months now and members of her family visit on a daily basis. The staff are always friendly and responsive to the residents' needs. Our mother and her room are always clean. From the beginning we were encouraged to bring any questions or concerns immediately to staff and have found them to be genuinely concerned and responsive. The memory care facility only has about 14 or 15 resident rooms which is one of the reasons we chose VGV (a more homey atmosphere). There is a TV lounge, dining area, small kitchenette, and enclosed courtyard for the residents to enjoy. Quarterly meetings with the nurse supervisor helps to keep us informed and to ask any questions we may have. I like that all administrative staff, from the director to the staff on the floor have an open door policy. Having checked out several care facilities in the Jackson area, I would say that the cost is towards the upper end of what I consider the normal range for Alzheimer's care facilities, but well worth the peace of mind and feeling that our mother is getting the best care possible. I am glad we chose VGV.
Sara - Family/friend
Independent Living
November 28, 2016
Awesome rehabilitation services
The rehabilitation staff is amazing! The nursing staff is also wonderful. Food is good. Only complaint I have is none.great place for rehabilitation. The apartment side are to pricey for us.
anonymous - Family/friend
Independent Living
October 21, 2016
Staff is very helpful and area is comfortable for resident and guests
anonymous - Family/friend
Independent Living
August 11, 2016
Clean Community, But Needs Improvements
My mother was here for a respite stay and it was a fair stay. I would say there are some improvements this community need to make before I would return. She wasn't satisfied with the meals. It is a well maintained community. They do a good job with the cleanliness. There are activities offered. The elevator broke twice while she was there. I wasn't totally comfortable with the care. I've placed my mother in other community's for respite care, and she has had better.
anonymous - Family/friend
Independent Living
August 5, 2016
Care is exceptional!
The staff at Vista Grande Villa are delightful and are taking great care of my mother during her respite stay. The community is very welcoming and tidy. I have had a few meals with my mother here and it was very good. My mom enjoys the variety of food offered.
William - Family/friend
Independent Living
April 13, 2014
run away from this place!
Horrible place.....bad food...overall not a place for anyone who has their faculties. My parent went there and we did not read the fine print of the contract.. she moved in and disliked it and per the contract, moved out. Not only did she pay a high rent, she was penalized and lost a huge some of money from her buy in! Now 5 months later, her money was finally returned so glad she gotout. It I a depressing place and is poorly maintained as well. The staff has a dont give a darn attitude. This is not a active retirement community...this is an old folks home/nursing home.
Viewing 1-9 out of 9 reviews
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Frequently Asked Questions about Vista Grande Villa
Vista Grande Villa offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
Call (517) 787-0222 to reach a resident at Vista Grande Villa.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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