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The Phoenix at James Creek

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90 Ruth Lane, Cumming, GA 30041

7.8
Review score
19 reviews
Add review
7.8
Review score
19 reviews
5 star
32%
4 star
31%
3 star
21%
2 star
0%
1 star
16%
See all reviews
8.2
Review score
1057 reviews
51 facilities
For pricing & availability:
(866) 374-4058
The Phoenix at James Creek
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Anonymous
-
Family/friend
4.0
A nice community with lots of great activities and wonderful staff
There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

About the facility
The Phoenix at James Creek

The Phoenix at James Creek is a state-of-the-art assisted living and memory care community that offers resort-quality amenities in a prime location blending understated elegance with personalized care. With numerous indoor and outdoor common areas, a rich calendar of events, and highly trained staff and caregivers, residents can count on this community to provide a friendly face and a helping hand.

The Phoenix at James Creek Amenities and Services

The Phoenix is here to lend a hand in any way they can. Bathing, dressing, and medication management are just a few convenient services residents receive. In addition to on-site therapy and healthcare, the community also provides assistance with things like maintenance and housekeeping services so your time is truly your own.

The community’s signature dining program provides residents three balanced meals a day crafted by the community’s own professional chef. Each nutritious dish is served in their elegant restaurant-style dining area and can be customized to support certain dietary preferences like low-sodium or vegetarian.

Experience prime comfort and engagement in the community’s inviting common areas and multipurpose rooms, where residents are free to relax, connect, and form lasting friendships. Residents can get involved by participating in their activities program which features events like...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for The Phoenix at James Creek

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at The Phoenix at James Creek

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The Phoenix at James Creek aerial view of community exterior
The Phoenix at James Creek

90 Ruth Lane, Cumming, GA 30041

Oaks at Hampton outdoor common area
Oaks at Hampton

5610 Hampton Park Drive, Cumming, GA 30041

The Villas at Canterfield
The Villas at Canterfield

815 Atlanta Highway, Cumming, GA 30040

Cumming Senior Living
Cumming Senior Living

2775 Castleberry Road, Cumming, GA 30040

7.8
Review score
19 reviews
7.8
Review score
19 reviews
5 star
32%
4 star
31%
3 star
21%
2 star
0%
1 star
16%
10
Review score
72 reviews
10
Review score
72 reviews
5 star
78%
4 star
14%
3 star
1%
2 star
4%
1 star
3%
9.2
Review score
60 reviews
9.2
Review score
60 reviews
5 star
55%
4 star
27%
3 star
10%
2 star
3%
1 star
5%
9.2
Review score
5 reviews
9.2
Review score
5 reviews
5 star
80%
4 star
20%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Adult Day Services

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Amenities
at The Phoenix at James Creek

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Diabetic Care
  • Medication Management
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided
  • Restaurant Style Dining
  • Room Service
  • Special Dining Programs
  • No Sugar
  • Low / No Sodium
  • Guest Meals
  • Professional Chef

Room Amenities

  • Kitchenette
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Ground Floor Units
  • Air Conditioned
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Library
  • Barber Shop
  • Main Street Shops
  • Meeting Room
  • TV Lounge
  • Beauty Salon
  • Computer or Media Center
  • Indoor Common Areas
  • Outdoor Common Areas
  • Outside Patio
  • Central Fireplace

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Fitness Center
  • Piano or Organ
  • Movie or Theater Room
  • Game Room
  • Billiards Lounge

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Trivia Games
  • Stretching Classes
  • Activities On-site
  • Day Trips and Outings
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Activities Off-site
  • Wii Bowling
  • Live Dance or Theater Performances
  • Community Service Programs
  • Wine Tasting
  • Tai Chi
  • Live Musical Performances
  • Forever Fit
  • BBQs or Picnics
  • Holiday Parties
  • Devotional Activities On-Site
  • Reminiscence Programs
  • Live Well Programs
  • Intergenerational Programs
  • Gardening Club
  • Dances
  • Yoga / Chair Yoga
  • Art Classes
  • Brain fitness / Dakim
  • Cooking Classes
  • Birthday Parties
  • Devotional Activities Offsite
  • Happy Hour
  • Karaoke

Reviews

for The Phoenix at James Creek

7.8Review score19 reviews
7.8
Review score
19 reviews
5 star
32%
4 star
31%
3 star
21%
2 star
0%
1 star
16%
Phoenix Senior Living
8.2
Review score1057 reviews51 communities
Write a review
A Place for Mom has scored The Phoenix at James Creek with 7.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, The Phoenix at James Creek has 19 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.8
Friendliness
4.2
Care Services
3.7
Staff
4.0
Meals & Dining
3.1
Activities
4.0
Value for Cost
3.8
A Place for Mom has scored The Phoenix at James Creek with 7.8 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, The Phoenix at James Creek has 19 reviews with an average "overall experience" of 3.6 out of 5.
Parent company
Phoenix Senior Living
8.2
Review score1057 reviews51 communities
Logo for Phoenix Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-19 of 19 reviews
Anonymous - Family/friend
Assisted Living
April 5, 2024
3.0
Verified Review
Our Experience
The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
2
Activities
4
Value for Cost
3
Anonymous - Family/friend
Assisted Living
February 15, 2024
5.0
Verified Review
The Phoenix
Staff members are wonderful and engaged. It has been a wonderful experience overall.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Response from The Phoenix at James Creek
March 12, 2024
Anonymous, thank you so much for the positive review!
Anonymous - Family/friend
Assisted Living
November 27, 2023
3.0
Verified Review
The Phoenix Review
Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Phoenix at James Creek
December 2, 2023
We are disappointed to hear that you did not have a more positive experience with us at The Phoenix at James Creek. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (678) 685-1965 so we can work towards a resolution. We look forward to hearing from you.
Anonymous - Family/friend
Assisted Living
October 19, 2023
1.0
Verified Review
Do not go to Phoenix.
Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Phoenix at James Creek
October 25, 2023
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (678) 685-1965.
Anonymous - Family/friend
Assisted Living
September 28, 2023
4.0
Verified Review
A nice community with lots of great activities and wonderful staff
There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Phoenix at James Creek
October 25, 2023
Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek! If you have any further questions, please give us a call. We're always happy to help!
Kevin R - Family/friend
Memory Care
August 11, 2023
1.0
Saddened and disappointed
As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
2
Activities
3
Value for Cost
3
Jeff W - Family/friend
Assisted Living
June 29, 2023
4.0
Verified Review
Great respite stay for dad
Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Troy - Family/friend
Assisted Living
June 29, 2023
4.0
Verified Review
Phoenix at James Creek is fantastic!
Our family had a great experience with The Phoenix at James Creek. It is a great place. The staff are fantastic - they are genuine and extremely patient and caring.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Toured community
Assisted Living
June 12, 2023
5.0
Verified Review
Tour experience
Everyone very friendly on the Phoenix tour and saw lots more activities going on. We loved that place. Would have picked them but only room available was a studio. We wanted a one bedroom. And especially after she went on hospice the two separate rooms was really nice to have with visitors.
Response from The Phoenix at James Creek
June 15, 2023
Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek!
Brendan - Family/friend
Assisted Living
March 24, 2023
3.0
Verified Review
Nice staff, but needs some improvements
Employees are friendly, but food and care is disappointing at times. Food just needs to be better, no super long waits, and listen to residents requests. At times, caregivers did not listen to my mother's wishes.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
2
Activities
4
Value for Cost
3
Response from The Phoenix at James Creek
April 18, 2023
We appreciate all reviews and your giving us a chance to improve by providing feedback. Please reach out to us at (678) 685-1965 when you can so we can address this situation directly. Thank you and have a great day.
Steve - Family/friend
Assisted Living
October 25, 2022
4.0
Verified Review
friendly staff
We do really like the state of the art with this facility that is a huge plus. However they do seem understaffed at times so the quality of the meals is not that good, the meals are served cold and sometimes the dining service is really slow. Based on our experience so far with The Phoenix at James Creek we would recommend the community to other families.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Response from The Phoenix at James Creek
November 1, 2022
Hello Steve, we appreciate you taking the time to leave us this feedback. We could serve the residents faster; however, meals are a social time for them to interact and we try not to rush them through dining. Our meals also come out fresh and hot from the kitchen and do not sit out or under heat lamps where they may get cold. I would be happy to discuss your concerns and how we can improve their overall dining experience. I look forward to hearing from you, Matt
anonymous - Family/friend
Memory Care
April 27, 2022
4.0
Verified Review
was the right decision
One of the main reasons we chose The Phoenix is they intergrade their memory care residents with the assisted living residents when it comes to activities, so our loved one has been able to make friends outside of the memory care. It is a great way to blend the residents with each other, it is a very friendly environment. You can tell how much the workers really care about all their residents, they are extremely attentive to their needs - the staff aren't just all grouped together hanging around. They do not pressure the residents to partake in activities but our loved one needed to be on a routine and they are able to provide that to her. Every time we come to visit she seems very satisfied with the meals. She plays bingo which she enjoys. Every Monday afternoon they take the residents on a sight seeing outing and then may stop at McDonalds for ice cream or another place to get cookies. The recently had an Easter egg hunt, and they bring communion to our loved one. They also have a full demonstration kitchen and a pub for happy hours.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Phoenix at James Creek
June 22, 2022
Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek!
anonymous - Family/friend
Assisted Living
January 27, 2022
3.0
Verified Review
Don't bring your loved one here
I was not happy with some of the staff at this community. They allowed my loved one to lay with a dirty diaper until we said something to them about it. They also owe a refund and I still have not heard back from them for about 2 1/2 months .
Cleanliness
2
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
2
Activities
4
Value for Cost
4
Response from The Phoenix at James Creek
August 27, 2022
We are disappointed to hear that you did not have a more positive experience with us at The Phoenix at James Creek. We would like to work towards a resolution, so if you are willing, please reach out to us at (678) 214-2900 or email us at info@phoenixsrliving.com to discuss this further.
Jim - Family/friend
Assisted Living
December 14, 2021
5.0
Verified Review
The perfect place for mom
So far our loved one seems to be enjoying the meals and dining service, we have heard of no complaints as of yet. The activities are good, we think the value for cost is good and we would absolutely recommend this community to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Phoenix at James Creek
January 7, 2022
Thank you so much for taking the time to leave us feedback and share your experience.
anonymous - Family/friend
Assisted Living
November 29, 2021
4.5
Verified Review
A comfortable place for a loved one.
The response time to needs has not been quite as we understood it would be. We were told 3-5 minutes, but have found it to be much longer than that for various reasons. But otherwise the care has been good. And the staff are very responsive in reaching out to families who have concerns. They try their very best to get everybody involved in activities. So activities are there, although with Covid restrictions, they're limited in getting people out and going to places. But they do their very best to encourage residents to participate in what they do have going on. I feel like we're getting our money's worth overall aside from response times. And I understand that staffing is a challenge throughout the country right now. But I would most certainly recommend The Phoenix. Just make sure your loved one does not expect constant one-on-one service like they might have gotten at home.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4.5
Activities
5
Value for Cost
4.5
Response from The Phoenix at James Creek
December 2, 2021
Thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at James Creek! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Wendy - Family/friend
Assisted Living
April 20, 2021
5.0
Verified Review
Exceptional Assisted Living Facility
They were phenomenal. I actually just referred someone here yesterday. Compared to other places I looked at, it was on the higher end as far as price goes. But for what we needed, it was perfect. The Phoenix was professional, caring , clean, state-of-the-art. They made a very difficult time a lot easier.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Dawn J - Family/friend
Assisted Living
January 21, 2021
1.0
Not a place for your Mom
•Residents are treated as though they do not matter. •Residents are quarantined to their rooms for their”safety and well being during Covid outbreaks, while NOONE checks on them or considers their mental health status •Staff is obviously bringing in Covid to residents, as residents aren’t permitted to leave or to have visitors, yet are still testing positive for Covid •Inaccurate testing for Covid, as our mother tested “negative” for Covid at this facility, but when admitted to hospital for dehydration, confusion and illness, she tested positive for Covid. •Staff informed us when we picked up our mothers belongings that they had been placing noted of “concern” regarding our mothers condition in their reports, but NOONE cared enough to check on our Mom, and NOONE contacted us. • Beware of this “luxury” location.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Activities
2
Value for Cost
1
Meals & Dining
2
Lisa B - Family/friend
Memory Care
June 22, 2020
4.0
Verified Review
The Phoenix At James Creek
They keep all the resident rooms very tidy and the trash is taken out regularly and the laundry is done regularly as well. They have six levels of care with two person assistance available. The staff is all very personable with the residents and families and they offer a lot of activities to keep the residents engaged. We definitely think The Phoenix is a good value for the price.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
5
anonymous - Family/friend
Memory Care
March 13, 2020
5.0
Verified Review
Review of Phoenix at James Creek
We toured this community and will be moving in. They have active really active residents with lots of activities. New building and staff we saw was nice. Room rise was large and we picked the 1 bedroom. Love that this is so close to our home and we can meet mom for lunch anytime and bring the grandkids. They even have a playground for them!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Phoenix at James Creek
May 12, 2020
Thank you for the kind words! We apologize for our delayed response but there was a glitch in the system. We appreciate you taking the time to share your experience.
Viewing 1-19 out of 19 reviews

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around The Phoenix at James Creek

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Frequently Asked Questions
about The Phoenix at James Creek

The Phoenix at James Creek offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Phoenix at James Creek 7.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (678) 685-8940 to reach a resident at The Phoenix at James Creek.

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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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