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About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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The Branches of Marlboro

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421 Bolton Street, Marlboro, MA 01752

9.0
Review score
25 reviews
Add review
9.0
Review score
25 reviews
5 star
48%
4 star
28%
3 star
16%
2 star
0%
1 star
8%
See all reviews
8.8
Review score
1877 reviews
67 facilities
For pricing & availability:
(866) 374-4058
The Branches of Marlboro
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The Branches of Marlboro community exterior
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Anonymous
-
Family/friend
4.0
the staff was attentive & accommodating to the issues specific to my brother, making a very difficult transition
My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly

About the facility
The Branches of Marlboro

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Branches of Marlboro

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Branches of Marlboro

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The Branches of Marlboro community exterior
The Branches of Marlboro

421 Bolton Street, Marlboro, MA 01752

Ashland Farm at North Andover indoor common area
Ashland Farm at North Andover

700 Chickering Road, North Andover, MA 01845

Wingate Residences at Haverhill community exterior
Wingate Residences at Haverhill

10 Residences Way, Haverhill, MA 01830

Atria Merrimack Place
Atria Merrimack Place

85 Storey Avenue, Newburyport, MA 01950

9.0
Review score
25 reviews
9.0
Review score
25 reviews
5 star
48%
4 star
28%
3 star
16%
2 star
0%
1 star
8%
9.5
Review score
30 reviews
9.5
Review score
30 reviews
5 star
71%
4 star
23%
3 star
3%
2 star
3%
1 star
0%
9.2
Review score
9 reviews
9.2
Review score
9 reviews
5 star
78%
4 star
22%
3 star
0%
2 star
0%
1 star
0%
9.1
Review score
56 reviews
9.1
Review score
56 reviews
5 star
56%
4 star
29%
3 star
7%
2 star
4%
1 star
4%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Branches of Marlboro

Healthcare Services

  • Staffing & Ancillary Services
  • High Acuity Care
  • Memory Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Meals Provided
  • Special Dining Programs
  • Professional Chef
  • Guest Meals
  • Restaurant Style Dining
  • Anytime Dining

Room Amenities

  • Kitchenette
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Air Conditioned

Community Amenities

On-site dining options

  • Bar or Pub
  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Butterfly garden / Hummingbird garden
  • Indoor Atrium
  • Meeting Room
  • Barber Shop
  • Beauty Salon
  • TV Lounge
  • Central Fireplace
  • Library
  • Outdoor Common Areas
  • Outside Patio
  • Computer or Media Center
  • Indoor Common Areas

Recreational areas

  • Piano or Organ
  • Ballroom
  • Arts and Crafts Center
  • Billiards Lounge
  • Golf Course or Putting Green
  • Fitness Center
  • Raised Garden Beds
  • Movie or Theater Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • English

Activities

  • Trivia Games
  • Dances
  • Book Club
  • Reminiscence Programs
  • Activities Off-site
  • Light Therapy Programs
  • Brain fitness / Dakim
  • Cooking Classes
  • Live Dance or Theater Performances
  • Devotional Activities Offsite
  • BBQs or Picnics
  • Happy Hour
  • Activities On-site
  • Community Service Programs
  • Current Events Club
  • Devotional Activities On-Site
  • Cooking Club
  • Community Service Organizations
  • Educational Speakers / Life Long Learning
  • Montessori Programs
  • Bible Study Group
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Wine Tasting
  • Live Musical Performances
  • Birthday Parties
  • Holiday Parties
  • Art Classes
  • Gardening Club
  • Bridge Club

Reviews

for The Branches of Marlboro

9Review score25 reviews
9.0
Review score
25 reviews
5 star
48%
4 star
28%
3 star
16%
2 star
0%
1 star
8%
Benchmark Senior Living
8.8
Review score1877 reviews67 communities
Write a review
A Place for Mom has scored The Branches of Marlboro with 9 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, The Branches of Marlboro has 25 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.4
Friendliness
4.4
Care Services
4.1
Staff
4.3
Meals & Dining
3.9
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored The Branches of Marlboro with 9 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, The Branches of Marlboro has 25 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Benchmark Senior Living
8.8
Review score1877 reviews67 communities
Logo for Benchmark Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 25 reviews
Anonymous - Family/friend
Assisted Living
December 20, 2023
3.0
Verified Review
Room for improvement
Overall, I would not recommend The Branches of Marlboro and was disappointed with the experience given the cost of care and assurance this was the best fit for my parents at this stage of their lives
Cleanliness
5
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
1
Activities
2
Value for Cost
1
Response from The Branches of Marlboro
January 10, 2024
Hello, We are sorry to hear about your experience at The Branches of Marlboro. Would you mind sending us some additional information at customerservice@benchmarkquality.com so that we can learn more? Thank you.
Anonymous - Family/friend
Assisted Living
October 27, 2023
1.0
Verified Review
Review for The Branches of Marlboro
I'd rather send my loved one to a dump. It was dirty, no air conditioning (in August). The staff was horrible and they were NOT honest.Worst experience I've ever had. They need to improve on everything, the place was awful.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Janice R - Toured community
Assisted Living
October 14, 2023
1.0
Lack of staff and poor management
I recently was given a tour by the Executive Director on a Tuesday. The place felt cold no activities was going on some residents was complaining , and the care staff and nurses seems stressed and overworked. We didn’t get a warm vibe from this place. We were being rushed by this Executive Director and felt she was pushing us. One of our friends suggested this place as his mom lives there also he said there was a lot of turnover with staffing due to management difficulty in retaining their staff.Our tour was not pleasant and maybe some advice to your new Executive Director (smile more) we are guess visiting. I was told that the former Executive Director was a people person. Well we have decided to move our mom somewhere else as we didn’t feel as welcome by your Executive Director ?? and do not look forward to giving a good review.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Activities
1
Value for Cost
1
Anonymous - Family/friend
Assisted Living
September 29, 2023
4.0
Verified Review
the staff was attentive & accommodating to the issues specific to my brother, making a very difficult transition
My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Branches of Marlboro
October 20, 2023
Hello, Thank you so much for your kind words and for leaving such a thoughtful review. We are so glad to hear about your experience with our community. Our associates take great pride in delivering quality experiences and stories like this mean the world to our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!
DW - Family/friend
Assisted Living
September 25, 2023
5.0
Verified Review
Review for The Branches of Marlboro
It's a very compassionate community , great facility. We picked this community because of the availability, recommendations and personal interview
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Branches of Marlboro
October 20, 2023
Hello Dw, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!
Anonymous - Family/friend
Memory Care
July 19, 2023
5.0
our families experience
The Branches of Marlboro is a great place, and the staff members there are wonderful. They take them out in their van, they get ice cream or donuts. Go to look at places, just get out!! They have daily indoor activities like artwork, art projects, singing and dancing, exercises. They really make an effort to get everyone involved on a daily basis, no one is just laying in their bed all day.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Branches of Marlboro
August 7, 2023
Hello, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!
KS - Family/friend
Assisted Living
May 18, 2023
5.0
Verified Review
Highly Recommend Branches
We picked this community, because the age of patients was on the younger side. I love the facility, staff and care by everyone. They have small dining room tables of 2-4. Aides helping were needed. My family is happy with the place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Branches of Marlboro
June 6, 2023
Hello, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro!
Liz - Family/friend
Assisted Living
April 11, 2023
5.0
Verified Review
A recent change in their Director which has caused some care staff to leave. I have not met this Director, but the prior one was wonderful during my parents illness and Dad's death. The care staff is wonderful!
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Branches of Marlboro
June 8, 2023
Hello Liz, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing The Branches of Marlboro.
K Fardin - Family/friend
Assisted Living
March 1, 2023
5.0
Verified Review
Review for The Branches of Marlboro
The care and kindness from the staff from top to bottom is exceptional. The apartment that was available check off all the boxes that was desired for a living environment. Food offerings and quality of food is excellent. Overall community atmosphere, friendliness of residents, activities & services provided on site are wonderful. My father's physical & mental health has done a complete 360.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Patricia - Family/friend
Assisted Living
February 15, 2023
5.0
Verified Review
Mom is Thriving
Choosing The Branches of Marlboro was the best decision for our mom. It's such a cheerful place. Bright and accommodating. We have had a great experience. My mom is thriving. Making friends. Caring about her appearance! Very engaged. The staff is wonderful. Honestly I can't say enough about The Branches. It was such a hard decision, and we thought she'd be so unhappy. At first she was, but now she tells us stories about her friends. And she seldom complains of pain anymore.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Family/friend
Assisted Living
February 1, 2023
5.0
Verified Review
My review of The Branches of Marlboro
This facility is wonderful. My loved one initially didn't want to go into Assisted Living, but they made him feel right at home here. The staff made it an easy transition. The staff here were wonderful. They were very professional, helpful, and always responsive. Housekeeping was good. Communication with the family was great. All around, this facility was excellent. I'd recommend them to anybody.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
January 24, 2023
5.0
Verified Review
The perfect solution for us
The Branches of Marlboro is a beautiful community, it is so nice and clean and everything is easily accessible for the residents. We love the layout of the community is very convenient to get from one place to the other. The staff members are so friendly, so helpful and always cheerful. The meals started out to be really good but the quality has gone down some - the service is great but sometimes the meals are served cold and occasionally they have some odd choices. Our loved one has been really happy so far and she loves playing bingo several times a week and there is musical entertainment quite often. This community is overall quality living for seniors .
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
4
anonymous - Family/friend
Assisted Living
January 4, 2023
3.0
Verified Review
Did not live up to expectations of quality care.
My loved one has a debilitating illness, and we were disappointed by the lack of understanding from the care providers. For example, he can't move his legs. And when they moved him, they continued to tell him to move his legs, over and over again. They just weren't willing to take the time to listen to what he had to say. He's as easygoing as they come, but they didn't have compassion for him living in a body that just doesn't work, which is frustrating to him. I didn't see the nurses doing things to meet his needs, nor was I educated on what I could do to help meet his needs. The front desk staff were very friendly, but the care providers not so much. The cost was higher, yet the quality of care was significantly less in terms of respecting him as a human being. When I would talk to them about my concerns, they responded positively. But there seemed to be a disconnect between administration and caretakers, because we just didn't see results.
Cleanliness
5
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
3
Julie - Family/friend
Memory Care
December 21, 2022
4.0
Verified Review
Recommended
It's like a Disney hotel. They have several activities, even taking the residents out for ice cream. They have a concert every week, one of the staff plays guitar and sings. Very clean and the staff is very nice, high energy, and engaging with the residents. I would definitely recommend them to family and friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Susan - Family/friend
Assisted Living
September 22, 2022
4.0
Verified Review
Keep your parents out of nursing homes
Our mother needed advanced care and The Branches was able to provide that, if it was not for The Branches and their staff our loved one would be at a nursing home right now. It is expensive but our loved ones are paying for higher care and based on our experience so far we would absolutely recommend them for families looking for a place for there loved ones.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3.5
Activities
3.5
Anonymous - Family/friend
Assisted Living
September 14, 2022
3.0
Verified Review
Overall, I just feel like we were a bit oversold. Upon moving my loved one in, we were promised one on one care and that issues would be addressed. But that hasn't been the case. I feel like everyone there is pretty nice and my loved one has a roof over her head, but most times that's about it. My loved one needs help with little things, like using the phone/dialing the number and she doesn't get that. To be fair, she's not good about asking for help. But I've told them that several times. I was hoping that communicating that to them would help them be a little more proactive and that they would make it a point to check in on her a little bit more. But they don't. So it seems to be a problem on both ends. Every time I call, they are very nice. But the issues still remain. I'm not sure if it's a staffing issue or what the problem is. I will say their food is delicious and my loved one is very happy with that. Also, housekeeping is very good about tidying up and asking her if she needs laundry done, etc. At this point, I'm not sure if I would recommend them to family and friends.
anonymous - Toured community
Assisted Living
August 11, 2022
4.0
Verified Review
tour review
Our family had an in person tour and it was a good tour experience it just was not the most suitable for our loved needs
anonymous - Family/friend
Memory Care
July 6, 2022
3.0
Verified Review
General Thoughts on The Branches
I have experienced a general lack of communication from The Branches. I also feel like they're understaffed. While they might meet minimum state requirements, the staff are overworked. I expect the corers to be caring for the people there, but they seem to have additional duties, such as doing the laundry, serving the meals, washing up, things that I would class as housekeeping and catering duties. And that takes away from their ability to care for the people there. For instance, lots of time after dinner, everybody is assembled in one area, and there's no staff keeping an eye on them. They're all off cleaning up after dinner.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
2
Value for Cost
1
Response from The Branches of Marlboro
July 8, 2022
Thanks for your review, we are sorry to hear that you did not have a good experience with our community. We take all feedback seriously, and would like to learn more so that we can improve. Can you please reach out to us so that we can address your concerns?
Andrea Brener - Family/friend
Assisted Living
April 26, 2022
5.0
Verified Review
Peace of Mind
It has been wonderful. I'm very happy with The Branches of Marlboro. The staff show patience, care, concern, and attentiveness toward their residents. They're supportive. I think they've bent over backwards for our family. The facility itself is excellent. And my loved one seems quite happy with the food.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4.5
Value for Cost
5
Chris - Family/friend
Memory Care
April 5, 2022
4.0
Verified Review
Would Recommend
It would be worth it to go there.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Value for Cost
4
Viewing 1-20 out of 25 reviews

Neighborhoods
around The Branches of Marlboro

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Frequently Asked Questions
about The Branches of Marlboro

The Branches of Marlboro offers 1 Bedroom, Studio and Semi-Private. Learn more.

A Place for Mom has scored The Branches of Marlboro 9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (508) 318-6837 to reach a resident at The Branches of Marlboro.

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0%
Studio, 1bd, Semi-Private
Assisted Living Residences in Northborough, MA A lifestyle with the right amount of freedom and care. Whitney Place is a warm and gracious setting for seniors who may or may not need a little help with their daily routines. In addition to private or shared apartments and individualized care,...
Photo of Mary Ann Morse at Heritage Senior Living Community
5 star
72%
4 star
21%
3 star
0%
2 star
0%
1 star
7%
Studio, 1bd, 2bd, Semi-Private
Heritage at Framingham is an Assisted Living community where seniors find the services and security they need without giving up the traditions and independence they cherish. Located in eight park-like acres in the Nobscot region of Framingham, Heritage at Framingham offers seniors personal care...
Whitney Place at Westborough outdoor common area

Whitney Place at Westborough

5 Lyman St, Westborough, MA 01581
Starting at $X,XXX+ monthly
6.8
Review score
21 reviews
6.8
Review score
21 reviews
5 star
48%
4 star
33%
3 star
5%
2 star
0%
1 star
14%
Studio, 1bd, 2bd, Semi-Private
Established in 1995, Whitney Place Assisted Living Residences at Westborough is a warm and gracious setting for seniors who may or may not need a little help with their daily routines. In addition to private or shared apartments and individualized care, assisted living Residents enjoy delicious...
Artisan at Hudson dining room

Artisan at Hudson

253 Washington St, Hudson, MA 01749
Starting at $X,XXX+ monthly
7.6
Review score
18 reviews
7.6
Review score
18 reviews
5 star
60%
4 star
6%
3 star
17%
2 star
11%
1 star
6%
Studio, 1bd, 2bd
Artisan at Hudson - a great place to live the good life.We are owned and operated by SageLife. Our founders were pioneers in senior living; they helped define the companies that have defined the industry.Sage’s mission is to create the best home for each member of the SageLife family every day by...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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