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3700 Sturbridge Court, Hilliard, OH 43026
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BG
-
Family/friend
5.0
Review for The Ashford at Sturbridge
We'd recommend Ashford. Our selection was based on the high ratings we found, on the convenient location, and the simplicity of their pricing structure.When we visited, we were impressed with the cleanliness and arrangement of the suites. Food quality was also a factor, and Ashford seem to excel in this area.
About the facility The Ashford at Sturbridge
Senior living options offered
Assisted Living
Independent Living
Pricing for The Ashford at Sturbridge
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Ashford at Sturbridge
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The Ashford at Sturbridge
3700 Sturbridge Court, Hilliard, OH 43026
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9.8
Review score
31 reviews
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3 star
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9.7
Review score
13 reviews
9.7
Review score
13 reviews
5 star
92%
4 star
0%
3 star
8%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at The Ashford at Sturbridge
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- Non-Ambulatory Care
- High Acuity Care
- Diabetic Care
- Medication Management
Meals & Dining
- Meals Provided
- Professional Chef
- Guest Meals
- Room Service
- Anytime Dining
- Restaurant Style Dining
Room Amenities
- Garden View
- Cable or Satellite TV
- Kitchenette
- Air Conditioned
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Handicap Accessible
- Respite or Short Term Stays Offered
- Ground Floor Units
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
- Private Dining Room
Transportation & parking
- Property Convenient to Public Transit
- Transportation at Cost
- Resident Parking Available
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- TV Lounge
- Central Fireplace
- Barber Shop
- Beauty Salon
- Butterfly garden / Hummingbird garden
- Meeting Room
- Indoor Common Areas
- Outside Patio
- Outdoor Common Areas
- Library
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Fitness Center
- Raised Garden Beds
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- English
Activities
- Happy Hour
- Live Dance or Theater Performances
- Stretching Classes
- Catholic Services
- BBQs or Picnics
- Karaoke
- Activities Off-site
- Cooking Classes
- Live Musical Performances
- Wine Tasting
- Birthday Parties
- Holiday Parties
- Art Classes
- Bible Study Group
- Visiting Chaplain or Priest
- Yoga / Chair Yoga
- Educational Speakers / Life Long Learning
- Activities On-site
- Day Trips and Outings
Reviews
for The Ashford at Sturbridge
Write a review
A Place for Mom has scored The Ashford at Sturbridge with 7.7 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Ashford at Sturbridge has 24 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.6
Care Services
4.1
Staff
4.4
Meals & Dining
4.1
Activities
4.3
Value for Cost
4.0
A Place for Mom has scored The Ashford at Sturbridge with 7.7 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Ashford at Sturbridge has 24 reviews with an average "overall experience" of 4.1 out of 5.
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1-20 of 24 reviews
BG - Family/friend
Assisted Living
February 14, 2024
Review for The Ashford at Sturbridge
We'd recommend Ashford. Our selection was based on the high ratings we found, on the convenient location, and the simplicity of their pricing structure.When we visited, we were impressed with the cleanliness and arrangement of the suites. Food quality was also a factor, and Ashford seem to excel in this area.
Anonymous - Family/friend
Assisted Living
January 31, 2024
Not as Advertised
We would not recommend this to a friend because my mother's care was poor as she was in her final days. They do not have enough staff to take care of all the residents. Their advertising is very misleading, leading. Want to think that they have 24 hour nursing care when they do not.
We picked this, because it seem to be the best value however, with what we know now we would be never picked it again
Anonymous - Family/friend
Assisted Living
October 16, 2023
would not recommend
I would never never never recommend this place
The place looks clean but when I went to clean something off the floor the paper towel was black. So looking clean and being clean are too different things. On multiple occasions I found my husband saturated in urine. Multiple used diapers in the floor and toilet backed up. Even when providing medicine instructions to the head nurses u found they were making many mistakes with his medications. Head nurse pharmacy and working nurse had very poor communication. Also meds are given with a minimal amount of water. Most meds need to be taken with a full glass of water. My They are very understaffed especially in the weekend. No one takes responsibility for a situation from director down. Aides are not trained properly. Poor upper management. Management does not have respect of staff.
Meals are not calorie rich. My husband lost about 20 pounds there. Similar complaint from other relatives.
When I interviewed with them it was yes we will do that and this.... did not happen. Totally not true. My husband went in healthy for respite care came out in a wheel chair and very weak. One aide said he was failing quickly. This should never have happened.
His cell phone was stolen. Told the director head nurse and front desk. When I asked about it each time they acted like it was the first time they were hearing my complaint. Someone took his depend ups I provided. I provided [name removed] and the bed wound be made over a doomed chuck.
My husband was there since I was selling our old home, buying a new home, packing and moving our new residence. He was there 8 weeks. I have pictures.
EB - Family/friend
Assisted Living
September 28, 2023
Review for The Ashford at Sturbridge
People there genuinely want to help residents. There was a good vibe and atmosphere when we arrived. People were around and staff was very interactive with them.
Anonymous - Family/friend
Assisted Living
February 21, 2023
Better For Some, Room for Improvement
This is a better community than where my loved one has been in the past; however, there is still room for improvement. It would be nice to see the staff be able to be more cognizant of putting the hearing aides in for our loved one, assistance in getting our loved one to the restroom, and communication with the family.
The family's emails and calls will go unanswered and the staff won't return the requests for call backs. There is still room for improvement when it come to the follow through.
There is some staff that are very good to work with though. The washing machines don't seem to be working correctly and they need a good deep cleaning.
Anonymous - Family/friend
Assisted Living
January 26, 2023
Highly Recommend A Place for Mom
They are doing good with the medication management. They are really nice, when they offer one-on-one care. They could improve on the cleanliness of the room. We picked this community, because it looked the best and the marketing person was outstanding.
anonymous - Family/friend
Assisted Living
November 21, 2022
Generally good experience so far
Overall it has been a good experience so far, but we do wish it was a little cleaner that has been out biggest complaint. The house keeping could use some improvement and consistency. However the staff members have been great to work with, they are very friendly and our loved one is well taken care of. We will even ask them how they are being treated and no complaints at all. We have seen a few of the meals and our loved one seems to be quite happy. They haven't participated in the activities yet but there is plenty offered throughout the week, we have seen things listed on their bulletin board and seen different group activities. Since our loved one is not paying for nursing care, but just a higher form of assisted living care the value is just fine.
Laura - Family/friend
Assisted Living
July 19, 2022
They need help with staffing
The main reason we went here in the first place was because of certain staff who we really liked but they have all left and it is chaos. Because they are short staffed, things are not being done as they should be. They have never been fully staffed since she moved in. We are constantly having to do things that they say they would be doing. One of the main reasons we moved her here was because of the activities and they don't have any going on because they cannot find an activities director. They are raising the prices 8% and we are not getting even close to what we are paying for now. They cannot even handle the people that they have so I would definitely not recommend the facility to others looking for their loved ones. We have been extremely disappointed.
anonymous - Family/friend
Independent Living
July 14, 2022
The Ashford at Sturbridge review
The Ashford is a really nice community and we have met a lot of the tenants and they are very friendly. We would recommend this community to other families if it fits the needs and situation of their loved ones. With the turnover rate the way it is right now with everyone, we feel that we have to be here everyday to make sure our loved one is getting our of bed, being dressed properly, hair brushed, etc.
Deborah - Toured community
Independent Living
May 18, 2022
My Tour Experience at The Ashford at Strubridge
This was a very nice community. It didn't feel as welcoming as some of the other communities we toured.
anonymous - Family/friend
Assisted Living
April 11, 2022
Overall pleased
We chose The Ashford because it was very clean, everyone was super friendly, and they have a 2 year program where you pay 2 years and then Medicaid takes over. [name removed] the girl who took us around was great. They are having issues finding staff as everyone is. The staff who are there are willing to go the extra mile to make up for it. I would tell others to make sure to tell others un the beginning to be there for your loved one since they are short staffed, It takes a little while for them to get acclimated and know what your loved ones needs are. The administrative staff to are very hands on. They have plenty of activities provided and they love the food. I would recommend them to others looking.
anonymous - Family/friend
Assisted Living
January 24, 2022
Overall it's an above average place. My initial impressions are good.
I think the biggest issue right now is they are having staffing shortages. My loved one has had problems with getting her room cleaned properly, but they're trying to remedy that. They've had a Covid outbreak as well. But overall things are good. The care is good. She seems to like the food. She also seems to really like the activities. They're just having staffing issues, like everybody else right now.
Barbara J - Family/friend
Assisted Living
December 20, 2021
It is a superior facility
The sales manager [name removed] was absolutely fantastic he gave us the best first impression. Our loved one needed to move in within 2 days and since we were not able to get his furniture moved in [name removed] went out and bought a TV, bed sheets, and bathroom towels. He was able to set up our loved ones room so quickly and he was amazing. Before moving in we spoke with other families who had loved ones here, and they never heard a bad word.
Brian - Family/friend
Assisted Living
October 22, 2021
Great Place
The staff is very good with their responses on questions and concerns from the family. They have lots have activities available for the residents to participate in, and they even take the residents out on bus rides.
anonymous - Toured community
Assisted Living
May 20, 2021
Beautiful place. Very friendly staff. Lots of activities and great location.
anonymous - Family/friend
Assisted Living
December 3, 2020
Located in somewhat of a safe community
They say they have delicious meals, however the food is horrible. the portions are small and the quality is bad. We do think the rooms are nice, we would rate that a four out of five. Depending on the individuals health, we would recommend this community to others.
anonymous - Family/friend
Assisted Living
October 19, 2020
Not Home, But It's Close
It was a slow start. They had some staffing issues, but things are getting better.
They are doing a great job. The care is wonderful.
The food is hated and awful according to my loved one. No salt, so it is terrible.
Lori - Family/friend
Assisted Living
June 8, 2020
Excellent community
They have a very caring staff. They are willing to hear suggestions and make changes. My parents have been very happy there. My dad commented that staff is always smiling. The layout of the community and the rooms are good.
Kimberly - Family/friend
Assisted Living
May 27, 2020
Great place with lots of options.
Very happy with the community. I like the cleanliness. It does not feel like an Assisted Living or senior housing community. My father in law calls it his hotel. They like the food. They have a lot of floor plans. They have a lot of common areas for them to use and us as a family to utilize.They are keeping them very safe with the Covid virus.
anonymous - Toured community
Assisted Living
August 15, 2019
Absolutely gorgeous and private, the only thing is it is so private that it makes it hard to determine how well and how available care and assistance will be for someone that needs a bit more help.
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Frequently Asked Questions about The Ashford at Sturbridge
The Ashford at Sturbridge offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored The Ashford at Sturbridge 7.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (614) 992-8094 to reach a resident at The Ashford at Sturbridge.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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