Sunrise at Alta Loma

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

They were awesome. I totally loved them. They handled things with a registered nurse that other communities wouldn't do. They took excellent care of the residents. The community did lots of testing during the pandemic. As far as I know there were no cases in the community. They went out of their way to assist my loved one. The staff was very communicative with the family. I would highly recommend them.

Our loved one enjoyed the activities they offered

The facility was very nice, clean. Although we were told there were many activities and the residents were kept busy, there was no visible interaction. Activity rooms, eating areas, etc. we’re all empty. Perhaps it was the time of day. The price was high considering it was. It all inclusive. Too many add ones.

As soon as I walked in I knew this was the place. The community is clean, caring, and they are very good at communicating even the minor details that others. I would recommend this community to others.

Watch out for the hidden fees! The facility nice and clean. There is a doctor there every two weeks and the nurse practitioner that comes once a week. My mom likes the food, and likes that the tea is served hot. There offer a bunch of activities. She likes to go to church services and bible study, but it hasn't been offered since COVID. The manager is a little overbearing sometimes.

Love this facility it just cost to much.

[Name removed] was compassionate, professional, knowledgeable, and helpful in every way. The facility is very clean and staff is friendly.

My Mother-in-law has been here since October with intermittent stays. Everybody here has been very nice, they’re all very helpful, and I think they’re managing her situation pretty well. Her memory has been going downhill and they’ve been working with her the best they can. Her best friend of 30 years lives there as well and that’s part of why we chose the place, so they could be together. Her friend seems to be very happy there. They have a really good variety of food but she’s been having trouble eating. They’ve been able to accommodate her with her inability to eat large amounts of food and they’ll make her smaller amounts that are more manageable. They seem to try hard to make sure she’s comfortable. There are plenty of activities to do like card games, exercise, and bingo. There’s also a knitting group. As far as the rent is concerned, there's a flat fee for the room, but there are extra charges for getting help with showers, medication, and any additional care that she needs.

I have recently taken a tour of this community and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they did a great job with the presentation and had a lot of great amenities to offer the residents. I thought the property was beautiful and very well maintained by all of the staff. It was just not the right location for us in the end decision but I would recommend it to anyone.

The staff here gave me a very good tour of their community and they answered all my question plus they even did a great follow-up. This community has a very nice setting, its clean and they were really nice, I just did not feel that this would be the best fit for my mom at this time.