SummerHouse Byrd Springs

I was going to put my loved one here but unfortunately they did not pass the cognitive test. I really liked the facility, it was very nice and I liked the layout. The only downfall was on one side of the building all of the rooms face a brick building, so when you look out the window that is all you see and that's where my loved ones room was going to be.

We expected more activities and the calendar looks good but things frequently don't happen. There is no one on the weekend to run activities so those on the schedule are just suggestions. We expected that Mom would have scheduled showers and that someone would come every morning and night to help with dressing but she is expected to press her call button to request assistance which we have had a hard time getting Mom to do as she doesn't want to "bother" anyone. It's important to have someone visit often because it seems like you can't trust that services will be provided as promised. It took about a month to get the cable TV working and the wifi is still not good 2 months later. Having said that, the staff are very friendly and kind. I think that like many places, they are struggling to get adequate staffing so that might explain the shortcomings.

They changed ownership while my mother was here and during the transition the quality of went downhill a little bit. The response time was a little slower and the food service was not as good. Prior to the changeover, the food would have been a 5. [name removed] the director wonderful. My mother really loved the church services that were provided, but she did not get involved in many other physical activities.

This was a very nice community, they just would not take anyone who had thickened liquids so he was not able to be accepted there.

For the most part it has been a good experience. There have been a few things we had issue with, but that wasn't because of the facility per se. I liked how they worked really closely with us and helped us with the transition. And cleanliness has been very good as well.

The community is very neat and clean and the staff is friendly. The community is open to feedback and resolve any issues very quickly. I would highly recommend this community to others based on our experience.

I am a recent resident at Elmcroft. I came to stay a short time but I am still here for 4 months. I really am happy here. The staff are wonderful. The will help you with anything you need. They always are smiling and happy to help. The kitchen staff are great as well. The food is very tasty and plenty of it. The building is very clean. I first noticed that there is no odor. After moving I found out why. There is cleaning all day ,e ery day. Each residents took us cleaned weekly. Trash is taken out 3 times a day. The management staff is always available to talk anytime. When they you are home, they are correct. You will know you are home only better!

I was very impressed with our initial visit. I chose for my mother as though for myself. Soon learned there were many leaving including staff. Food was not good. New changes in food director. Recommend a family member eat with your love bed one. New Director is arriving. Love to see focus on clients. Often no activities due to that person must drive bus to doctor appointments. Need more staff and a second activities leader.

My mother was a resident at Elmcroft for about a year. We loved the location and the facility was easy to navigate. I especially enjoyed the security offered by the locked doors. The decor is nice, food was great and the new activities coordinator is really trying to offer fun activities for the residents. I would caution anyone looking for a place for their loved one to remember that all facilities are on their best behavior when you visit. This is not my first experience with senior living services. Be sure to read the fine print and ask lots of questions up front. Elmcroft is a great facility, however, they are severely understaffed. Those on duty are multi-tasking and just trying to hold it all together and provide for the needs of the residents. I was in the dining facility one day on a weekend where lunch was served to my mother's table 45 minutes late because they just couldn't physically bring out the food fast enough due to only 2 staff members serving. I liked the direct service staff-RA's and nurses. Leadership for this facility needs to either hire more employees or engage in the direct services. Maintenance issues were slow to be resolved as well.

I was very impressed with this facility. The building is very well maintained and the locked entrance gave me a good feeling about security. The facility was clean, easy to navigate and all staff encountered were friendly. The residents looked happy as well. I hope my loved one chooses this place for his next home.

The staff was very friendly and helpful to my mother and me. The building , rooms and the grounds were very clean and well kept.

My mother lives here and the staff is so attentive. She has had a couple of falls and they called me right away and let me know. Everyone is so friendly and they make you feel welcome. She likes the meals and enjoys them.They are having a family dinner next week. I chose Elmcroft because we were looking for a nice community and it's within walking distance of my house.

Byrd Spring is a very warm and friendly atmosphere. The staff was extremely efficient and accommodating as we processed into the community and have always been welcoming. My brother is in great hands!

My parents moved here recently and they are still adjusting. I think it's a safe place and the staff is very accommodating. They are slowly getting involved in activities while becoming more accustomed to their new surroundings.I chose this community because I liked the staff and the layout of the place. They were able to get a 3 room apartment here.

For the most part this senior living home is sincerely attentive to my needs. And the food is close to delicious.

The Elmcroft staff are exceptionally kind and helpful people. The facility is warm and inviting. I could not ask for better care for my 60 year old, special needs brother.

Has some problems but overall it is a good place to live.

Very good assisted living. They keep the residents active and involved.

I’m 95 and needed more help than the place I was living. My family reviewed my needs & decided Elmcroft suited my needs more than any other place.

Family member lives near home.