Ortega Gardens Alzheimer's Special Care Center

5760 Timuquana Road, Jacksonville, FL 32210

About the community

Arbor Terrace Ortega provides the highest quality of geriatric care in the Jacksonville, Florida area, including innovative memory care designed specifically for those affected by Alzheimer's disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Arbor Terrace Ortega, both residents and their families enjoy peace of mind, knowing that the Arbor Terrace staff is providing the best in life €” with a smile.

Senior Living Options Offered

Memory care

Pricing at Ortega Gardens Alzheimer's Special Care Center

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Starting at
Starting at

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.


Health Care Services

Memory care
Ambulatory care
Diabetic care
Incontinence care
Medication management

Staffing & ancillary services

Hospice available on-site
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Meals & Dining

Meals provided
Anytime dining
Guest meals
Professional chef

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Ground floor units
Handicap accessible
Air conditioned

Community Amenities

On-site dining options

Café or bistro
Private dining room

Transportation & parking

Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Recreational areas

Arts and crafts center
Golf course or putting green
Piano or organ
Raised garden beds


Laundry service / drycleaning

Memory care services

Secured community
Designed specifically to accommodate memory loss
Memory care only community
Enclosed courtyard

Languages spoken


Primary language spoken by staff



Devotional activities on-site
Visiting chaplain or priest
Protestant services
Catholic services

Reviews of Ortega Gardens Alzheimer's Special Care Center


(22 reviews)

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Care services




Meals & dining




Value for cost



Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
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1-10 of 22 reviews

May 26, 2021
Rosemary - Sibling of resident/client
Verified Review
All Memory Care Community

Our loved one is content here, and that makes us happy. We are very happy with the community. The staff has been very nice to speak with. They are willing to assist our loved one with phone calls from family.

May 10, 2021
Anonymous - Spouse or partner of resident/client
Verified Review
Great Clean, Facility, Friendly Staff, Willing to Go Above and Beyond to Help People

It is a very nice community. The friendliness and the cleanliness of the community stand out to me. The communication between the staff and family is fine. They are allowing visitors by appointment to see your loved one.

May 7, 2021
Anonymous - Spouse or partner of resident/client
Verified Review
It's a Good Place for Your Loved One

The community doesn't have any smells and you don't smell cleaning products or anything. My loved one needed some additional assistance and they weren't afraid to work with hospice or call them. I have no problem recommended the community to others. The same staff stays within the same part of the community, this allows the residents to get to know the staff members. The staff are very quick to handle any concerns and keep the families updated with any changes.

March 2, 2021
LaTrisha W - Child of resident/client
Verified Review
Highly recommend for memory care

We chose Ortega Gardens because it specializes in memory care and from what I know, it is the best place for someone with memory care issues. From our video calls, the room sizes seem good. They have been very good with communication and keeping families informed since we cannot go inside. For memory care, it is a better alternative to a nursing home. I would recommend them.

February 3, 2021
Kathy D Ward-Cameron - Child of resident/client
Best memory care in Jacksonville!!!

There are not enough words to express what a heaven-sent Ortega Gardens has been for my parents and me! Both of my parents have been residents there for the past year and are doing beautifully in their new home. I couldn't ask for a more lovely and loving place for them. Dad has Alzheimer's and Mom has moderate cognitive impairment, the result of several mini-strokes (TIAs). When Dad began to wander, home-care was no longer an option for him. I researched several memory care facilities in the Jacksonville area. Ortega Gardens was by far the best, an absolute answer to my prayers. Dad had no adjustment problems at all because his care team made him feel so special. Mom declined quickly when Dad left home, so she joined him soon after. They moved into a spacious 2 bedroom suite together and celebrated their 65th wedding anniversary right before COVID-19 forced the facility to lockdown. I'm grateful that they are safe and together surrounded by such loving, caring people.

November 2, 2018
SD - Loved one of resident/client

I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.

Response from Ortega Gardens Alzheimer's Special Care Center

November 5, 2018

Hello, Thank you for taking the time to write this review. We’d like to talk to you about your specific concerns. Would you call Tracy Underwood, Executive Director, directly at [removed]?

September 7, 2017
Anonymous - Toured community
Verified Review
Care for a loved one

We toured this new community for care. This was expensive, but we did like the staff. and they offered a good and clean environment for the residents. The menu has a good variety and the activities would have been helpful for the residents who would be able to participate. We would suggest a tour for the care of a loved one

July 14, 2017
Anonymous - Loved one of resident/client
Best Decision we Could Have Made!

My family and I have been over the moon since we decided to make a change for my mother. She had been at a regular assisted living and even though they have a memory care area, we have only heard great things about this all memory care community. Even though some people don't see it right away, mom has early dementia and she knows. She was staying in her apartment all day to avoid people at her old assisted living. She was assessed by Arbor Terraces head nurse, Heidi who really took her time getting to know mom. She has moved into Bridges, which is for early dementia. Now that she has moved in and has met her new friends, she feels so much better about participating in all the activities. I know she is participating because they have this great app that is free and they send check ins and photos when mom is in activities. It is a great relief to know she is really involved and loving her new home. I also want to say that the place is so clean! It smells wonderful. That was a big turn off ant other places we checked out! Also mom raves about the food. I have been there during meals and the residents all seem to enjoy the food. I recommend this place highly.

July 12, 2017
Anonymous - Loved one of resident/client
Verified Review
I would not recommend this community

They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.

Response from Ortega Gardens Alzheimer's Special Care Center

July 15, 2017

Thank you for letting us know about the issues you have been having. Would you please contact our Executive Director so he can immediately address your concerns? Your feedback is very important to us and we want to resolve your issues as soon as we can. Tami Cumings, Senior Vice President of Sales

October 4, 2016
Anonymous - Loved one of resident/client
Verified Review
I'm in love with this place.!

This community and the staff is awesome. m They offer enough nurses for every resident. They really take the time to get to know the residents. They do not let the patients stay in there rooms all day. They try to get them out of the room to get involved with the community. The staff goes in to depth to find out what my loved one used to do and then they offer that activity. What I really liked was that they have there own garden where they grow there own food. They also offer gardening. This is the best community.

Frequently Asked Questions

Ortega Gardens Alzheimer's Special Care Center offers Studio, 1 Bedroom and Semi-Private. Learn more.

Ortega Gardens Alzheimer's Special Care Center has received an average review rating of 4.3 based on 22 reviews. See all reviews.

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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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