MorningStar Assisted Living & Memory Care at Applewood

This is the worst place to put your loved ones. The building is disgusting. The residents rooms are not well kept. Their laundry is constantly missing or mixed up with other residents. The food quality is so poor for the amount of money you pay because management hires under qualified people to do jobs they don’t understand. Your loved ones will not be taken care of, especially a memory care. They allow your loved ones to fall and get hurt and fight each other with no reports to family members. The staff steals things from the residents rooms. There is not communication from any management about your loved one. They input medication orders incorrectly and end up giving wrong meds or not giving the medication at all. The staff yells at the residents and no management checks on the day to day routine of the residents or their personal well-being. They do bare minimum until your loved one is so skinny and so well unkept they are unrecognizable. There are a little to no activity is going

For the most part we're pretty happy. When I give them feedback on what I'd like to see with memory care residents, they don't really make any changes. But they do a good job with cleanliness. I like that they try to keep it open to visitors, even though the pandemic has made that difficult. They have had some outbreaks, but they don't restrict visitors. I think that's really important, because the outcome is disastrous to the residents if they don't get to see their families. We had a couple of issues at first. In memory care unit, they have 20 residents and 2-3 staff to care for them. The staff would be taking their breaks at the same time and acting unprofessionally. I did talk to the director, and that has improved. But I just feel like they shouldn't be having frequent down time since there's always something that can be done for the residents.

This place is a mess. There is rarely someone at the front desk to assist family or residents. The care staff is horrible. They would rather give residents room trays then help the resident to dining room. The appearance of the place is out dated. The food is processed off of outdated menus. Cheap and don't care about giving residents quality meals. Memory care is an after thought. The marketing director will lie to you, to get you in. It's nothing what they present .

I am an occasional visitor of a friend who resides there. Her health has declined, she has lost weight, seems lethargic at all times. She is in a wheelchair when she was very capable upon the start. Now she is too weak to walk. Her room is dusty, stains on her carpet, smells of urine, she has had her wedding rings stolen- she never took them off...and replaced with a cheap ring. Her toiletries are her own responsibility, yet they are always taken. The center is impressive, however. Understaffed resulting in lack of care for those that need it. Some of the staff are enthusiastic lately, but they must be the contracted ones because of being short staffed. Some have been very lazy, on their cellphones and looking bored. I witnessed staff walking around just to get there shift over.

Our loved one has declined in the Juniper facility. I my opinion it is poorly managed and basic senior care requirements like locking the wheelchair bake when returning the resident to their room, and leaving them unchecked from dinner to bedtime is dangerous for some elderly. This continues to happen after months of expressing this concern. Injuries requiring trips to the ER have become numerous. Maintenance issue like cleaning blood,and accidents out of the carpet and leaking toilet and wet floor take days or weeks to resolve, even with multiple request. Promises of being able to order anything on the menu have proven to be frustrating because they frequently are out of four or more items at once. And Atria would leave fruit and cookies out after dinner. Not Juniper. Very disappointed since Juniper took over this facility. I feel sometimes the residents are mocked and disrespected by an unsupervised immature staff. The best caregivers have left.

This facility is no longer run by Artia. Juniper has recently taken over. 2018 reviews reflect the quality of an Atria facility, and Juniper runs a lower quality operation in my opinion. They are attentive though the sign up process. However months later -the toilet leaks for over three weeks and we have to be responsible for making sure the water is off the floor to avoid slipping hazard. The carpet remains unsanitary after accidents and from the facility flu outbreak. Numerous request week after week produce nothing but excuses, such as, parts ordered hasn't come in......what's Home Depot for? What about safety????? What about germ control????? Undelivered medications that can't be verified because that person went home?? Bandages that can't be changed because there's no nurse on site even thou leaking blood. Loved one told to sit in that chair and not move after falling and fell again because they needed to go to the bathroom and all the falls happened because their walker hadn't been left in reach by staff. The ER could have been avoided if only the staff had put their walker in front of the chair, or inquired do you need assistance. If your loved one can't push their call button for help because of a high fever, laying in diarrhea, or they hit their head falling, I recommend avoiding Applewood JUNIPER. In an effort to understand the unending and difficult demands put on the staff of a senior care facility overall, and new management transfer, my patience has now run out as more and more basic senior care requirements go array. I feel there is now poor management of this facility

I want to thank all of the employee's and staff at Applewood Place for the love, effort, thoughtfulness they displayed in hosting my father's ([name removed]) 100th birthday celebration on Dec. 20th. The party was a resounding success and I want to give special thanks to [name removed], [name removed], [name removed], and [name removed] for making it an unforgettable day. Thank You [Name removed]

I toured this facility while looking for a place for my Mother. I absolutely loved this place and it is nicely put together. The marketing director who gave me the tour was friendly and outgoing. She was very knowledgeable and I enjoyed the tour. However, we didn’t pick this community because it is more expensive than other places and they came unfurnished.

This is my home and I am very content here! Our people that work here are wonderful! They are the greatest!

Love the food & activities. People are nice & friendly.

Friendly, food is good. Caregivers are professional.

Safe within [the] community. Food is good- cookies are amazing. Care staff [is] wonderful. People are kind.

The staff is very helpful, including when we call the wrong company for help. For us this is a top facility.

I feel that this is a good community for those that need assisted living or memory care services. The staff is very good both professional and caring activities are good with intentions to keep residents healthy aware and to give them some pleasure. Facility is kept in clean. Condition executive director is very good both caring and professional.

I have no complaints! Everything so far is wonderful.

I have lived at Atria for 18 months. My wife passed on after 10 months. Overall, I am very satisfied living here. I would like to see a REC. room somewhere in this facility.

Find this facility above average most of the time. They always seem to be some sort of help a lot. Especially at meals times. I know they have a lot to do, the caregivers, but they need help sort out of things that people eat often from the kitchen.