Gibson Creek Retirement Cottage & Assisted Living

I have been here almost a year. I have been in the care industry since 2011. I love this facility and here is why... we are pretty much a family. Coming to work you know your going to get the support you need. We have a facility rn who will answer his personal phone night or day for any questions you might have as a med tech. We have an executive director who works 5 to 6 days a week and she doesn't stay in her office either. Throughout shift we will see her walking the floor and making sure the facility is flowing. We have a kind and courteous receptionist and all our med techs are fully trained. Just an example of ways I have seen staff go above and beyond is when our executive director door dashed eggs to the facility for me to scramble for a resident. This was after hours when kitchen closed down and I am a med tech. She paid for this out of her own pocket. She herself was driving in the ice storm we had to get employees to work not just so we had staff. There is so much love here.

Gibson creek is a beautiful and professionally maintained community in west salem. The care staff are all so friendly, courteous and helpful. They are hard workers and always put the residents first. Kitchen staff are always on top of it with delicious, house made fresh foods and are servers are prompt. The residents are happy here.

Don't let your loved one live here. They really don't care. And the real issue isn't with the caregivers. The real issue is the higher ups. People at the home office and the Executive Director. The caregivers care. But they are overworked and nobody wants to help. Patient had staples in his head for over 60 days. They are supposed to be for 10!! Same patient has sutures on for over 90 days. They keep an employee they know full well is drinking and sleeping on the job. Because she's tenured!! What??? Wrong is wrong. They let caregivers go not because they've done anything wrong but because they disagreed with management and called them on it. They really just want your money. They have absolutely no intention of keeping their word. But they will weave a great tale to get you in there. I've seen it first hand.

They've been terrible. It started out good, but all of a sudden all of the staff that we liked disappeared, and no one will say anything about them. The people who administer medication still know what they're doing. But they can't keep staff there in general, and they're charging us for services they're not providing. I've discussed that with them, and they haven't changed anything. My loved one is very unhappy there.

Staff is very friendly, helpful and understanding. Facility is clean and uncluttered. Lots of activities going on. Excellent menu! We picked this facility for my 93 year old father who needs extra care.

My husband and I don’t take lightly writing this review but we want to help others be aware of what you might face when you move your loved one into a Bonaventure property or any other assisted living facility. We went through so much with this facility and it won't let us post our whole story. You better get everything in writing and be ready for a constant headache. They are not worth your time and energy.

Do not send your family member here the woman that claims to Be the regional managers attire was completely inappropriate and her anger issues need to be corrected. The staff is negligent and does not follow Residents plan of care they did not check my grandfather’s depends hourly like they are supposed to they left my grandpa without his oxygen tank and unable to breathe. I’m disappointed and sickened and would hate to see anyone else’s family member be left it the care or lack there of at this facility.

We checked my Dad and Step Mother into Gibson Creek when the hospital discharge my Step Mother after her stroke. They were helpful and accommodating to get them in very quickly. However, almost immediately they started to fail on the assisted living part. My Step Mother didn't get her critical blood thinner medication for three days resulting in an emergency room visit. We lost all faith in the Gibson Creek facility and officially submitted our 30 day notice to move out. The family moved them out within a week. My step sister moved in during that week to make sure my Step Mother was provided with her critical medications. I would not use Gibson Creek Assisted living facility under any circumstance. Your loved one may not survive it.

Looks nice got all the info I needed on today's tour.

Our dad has lived at Gibson Creek for two years. My brothers and I really appreciate the staff who take care of him and the way they relate to him. They do a terrific job. There are lots of activities to take part in, though he doesn't participate, but he does enjoy the entertainers that come in. The staff has worked with us to try to accommodate our dad's increasing needs.

I have spent time in the Gibson Creek community and the staff are always professional and courteous. I have spoken to several residents at this community and the majority of them seem very happy and they all seem to be well cared for. That is something I appreciated. I would absolutely recommend this community.

The food is horrible, usually served cold and the vast majority of it is pre-processed/frozen. Salads are made with greens that should have been thrown out long ago, meat portions are horrifically small, even for seniors. Staff training is not something they pride themselves on. Staff turnover is the highest I have ever seen. Housekeeping is also atrocious. Read the other reviews for this place before considering it... Yelp, google, glassdoor. Look for Bonaventure reviews online. Very bad reputation.

I toured Gibson Creek while looking at living options for my mother. Overall, I thought that the community was nice, but we were being shown independent cottages there. I decided that that wasn’t right for her. I really wanted my mother to be in a one building setting so she could be closer to the care she needs, so we chose another community for her.

We toured this community for care. The staff were nice and informed me of what was available at the time. We would of like the cottages, but at the time they had a waiting list. They offer good activities for the residents to participate. We would recommend this community for a good value.

This is a good community with great care. My mom does like the care from the staff. The meals are good and she is liking the variety. We are pleased to know that she is happy. They do have activities that are offered to the residents. We would recommend the care and the good value to other families for loved ones care.

I enjoyed see all that this community has. The care and staff were good. The activities and environment was fine. After getting the price to live here it was too expensive. I could not see myself here at that price.

The care is not the greatest. They have a younger staff of marginal caregivers. They do not offer call buttons the residents can wear they use pull cords. The food is decent if you are in the dining room. If you pay extra and have the food brought to your room it is usually cold. The community is clean. The maintenance could be a little better. I feel mom is safe here it is just not a top notch place.

The community is very nice and up kept. The staff did care for my mom but they could have been a little more helpful like helping her walk around. For the most part my mom was clean but I did notice the staff were not doing their best at picking up after Mom. The food seemed decent and my mom had choices to pick from. My mom felt she was out of place and it did not fit her needs so I would recommend this community if it fits the right person.

The first month for my mother here was great. This is a lovely community. The community is very clean and well-kept. The staff here is very kind and helpful to my mother and her needs. The community does offer nice activities for the residents, and my mother loves the food. I would suggest this community for anyone to take a look at.