American House Wyoming

Nice place overall. Administrative staff - head nurse seemed overwhelmed with way too many people coming at her.

We have had a good experience with American House Wyoming. The room sizes here are very spacious compared to others that we were looking into. The facility's location is very close to other medical buildings and is also right next to a hospital which is convenient if needed. Overall, I would recommend to others who are looking.

Housekeeping is so poor-u can write your name in the dust. Half of memory care unit was turned into a covid unit. Staff is hardly visible. Residents are unkept and left in rooms all day. Rarely taken outdoors in available courtyard garden due to lack of staffing. 7th executive director in 5 years just let go. So sad to see what continues on & on at this place. The aides do the best they can considering how many they have to care for in a day. The company & management bears all the responsibility for this situation. Do not recommend putting a loved one here.

My loved one was dirty. His clothes looked filthy. He always wore the same clothes every day. They referred to him as a number. If I came to visit, they would call and refer to him as his room number and not his name. One time they brought down the wrong gentleman, who sat there for half an hour before they realized it was the wrong guy. It was a horrible experience. The cleaning lady would often tell me that she was sorry that the room looked like it did. She was only able to go in every other week, which was ridiculous. The staff was rude on their walkie talkies in their conversations with one another. There were a couple good ones that were friendly and nice, and you could tell they worked hard. But the majority were not good. Also, many times if I was looking for a staff member, I couldn't find anyone to help. When I finally did find them, they would be behind a corner, sitting down just talking on their phones. Also, the head unit manager was extremely rude and condescending. Their first response was never one of compassion.

ratings above

Need to be more attentive when it comes to the residents.

We had a great experience. I have recommended them a number of times. Rooms sizes were good, my parents had a one-bedroom unit. The food was really good. They worked with me as my parents aged and their tastes changed.

Don’t be fooled by the beautiful facility, the lack of care and constant employee turn over is extremely stressful to the residents. They are unable to form personal connections with the staff because they are always getting new people or having agencies come in to cover shifts after everyone calls in. Staff would rather hide and be on their phones than actually help the residents. They offer the same activities every week rather than changing it up, even though no one goes to the activities they offer. My grandp moved to a different facility and has been MUCH happier. This place is only in it for the money.

Staff was very caring. They had great activities. My sister ended up needing Hospice care which went very smoothly. Even when she passed away I couldn't have asked for better care for her and myself.

Amazing improvement in the park and grounds adjoining this home and hospital! The owner has made a good effort to restore it and residents are enjoying the beauty of the fountain and waterfall. Keeping it well kept and operating will be the key to bringing the community to visit. Now a word about the care at this Home for the Aged. The new management must step up to provide excellent care to those who are dependent. At times there are caregivers that are empathetic, responsible and consistent in their care of our loved ones, and that is what families appreciate. The issue-AT TIMES- is unacceptable. Staffing shortages that cause lack of personal care, scheduled activities and proper supervision of residents happens far to often. Many families have moved their loved ones to other homes that make Best Care and Aging Well, through sufficient and qualified staffing, - a priority. Current families want to see this home succeed, but care for their loved ones is their greatest concern. The families at this home want to continue our physical, emotional and financial support of our loved ones in this community but the staffing issues must be remedied quickly. The investors of this community must improve in well-trained & adequate staffing! This review service is so appreciated for letting the families have a voice that can make a difference in these deserving residents and the community.

The Courtyard looks amazing and residents are enjoying activities in this Home for the Aged. The residents love being outdoors in a facility with such potential! Thanks to this review service and the management, families and residents got some results in just a short time. Aging well & best care practices are a must for these deserving residents and the families who love and support them. Hoping this management continues to strive for excellence in all areas of care. That will bring a five star rating and success for all! The beautiful park outside needs a lot of work too but that is up to the owner! Wouldn't it be amazing to have a vibrant community that all ages would want come to and be involved in? Lots of building going on in the village so a message to: owner, builder, investors - COMPANIES must deliver on their PROMISES of EXCELLENCE to the community! Then see the REWARDS!

[Name removed]was extremely helpful. This is a beautiful facility. It seems there are many great activities planned for all levels of care. I didn't get the chance to see interaction with the staff except for a little bit with [name removed], but it was early on a Sat. morning. I can picture my loved one in this facility should she need it.

The review before this is so right on. Was hoping the new management would make a difference! And it is so traumatic to move a parent in memory care so these reviews are the only tool that families have to warn others & push for change. Concern sheets & meetings mean nothing when the director does not make sure personnel have work ethic & supervision. Example: so -called tour night -Thursdays 4-7 consists of managers & booze meeting with young friends in resident's cafe while residents are pleading to go out and walk in the unkept courtyard! Unreal!

Cleanliness, far far from it. Friendliness, a select few. Value. awful. Care services. awful Activities. IF they have them ...I've never seen any!

Beautiful facility. May be a future memory care option. Disadvantage is that it is a long drive from home...40 min.

Beautiful inside, if you are an active person this is the place for you.

Those who can live independently in assisted living at this facility are fortunate. Those who live on the dementia unit (and those from the other 2nd floor who should be on the dementia unit or aren't able to live independently) need action to insure the care and safety they deserve. The investors of this community need to step-up and support management with trained personnel to give these residents the care they desperately need and deserve. Dementia-residents sitting in the dark, watching action movies from 7-10pm without an aide present, is not an appropriate-nighttime activity for alzheimer residents. Workers hanging out in groups of 3-4, during this time , instead of interacting with those who need attention, is not resident-centered care. Aides who do not speak appropriately with dementia residents are not educated in alzheimer-care. Poor smelling hallways and unmade beds is not basic-care. Things are the worst after 4pm & on weekends. Noticing more and more vacant rooms on the third floor. Action needed now!

I like living here very much. The staff are great, I've made lots of friends. They keep me busy with Wii Bowling, Arts and Crafts where we make jewelry that I can wear. Meals are very good which is a great thing since I love to eat. I really don't need help with everything, but staff are always willing. My suite is spacious and cozy, I am right at home. I enjoy watching Cindy Griffith in the movie theatre with one of my friends and I really enjoy the popcorn. I even have the farmers market once a week to go to right in my own front yard.

I feel safe and comfortable at First and Main, the aides are always around if I need them. My suite is always clean, my laundry gets washed and returned without any issues. I still have my own home, but I choose to live at First and Main because I enjoy living here. When I came, I needed help with everything, but they signed me up for PT and OT and I fully recovered and can take care of myself.