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15475 Middlebelt Rd, Livonia, MI 48154
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S L
-
Family/friend
5.0
I would highly recommend the community to others for their loved ones. The physical therapy they offer is great. For the most part...staff is friendly. The treat my loved one well.
There are three meals a day served and the residents have choices to choose from. The staff communication with the family has been good so far.
About the facility Marycrest
Marycrest offers senior living options in Livonia, Michigan, a pleasant suburban community next to Detroit. Livonia is considered one of the best places to raise a family in the Detroit metropolitan area because of its safe neighborhoods, green parks, and excellent shopping opportunities. Most of the population is made up of retirees and young families, making this area a logical choice for anyone looking for a comfortable place to settle down.
Landscaped grounds, wide streets, and spotless new exteriors greet residents and visitors as they arrive. The emphasis on design continues inside where the rooms are tastefully decorated. Residents benefit from the large size of the facility, as there are plenty of spacious rooms, common areas, and amenities.
Seniors won't get bored at Marycrest. They can spend their days in the library or the woodshop. They can participate in fitness classes at the gym or tend to their own garden in the community raised beds. Activity directors arrange daily schedules for the seniors to keep them active, and these often include transportation to events off campus. Everything is done to keep seniors as active and engaged as possible.
While Marycrest used to offer nursing care, it now exclusively provides independent living and assisted...
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Senior living options offered
Assisted Living
Independent Living
Pricing for Marycrest
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Marycrest
15475 Middlebelt Rd, Livonia, MI 48154
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8.0
Review score
19 reviews
8.0
Review score
19 reviews
5 star
11%
4 star
5%
3 star
0%
2 star
5%
1 star
79%
10
Review score
16 reviews
10
Review score
16 reviews
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
9.5
Review score
39 reviews
9.5
Review score
39 reviews
5 star
58%
4 star
26%
3 star
13%
2 star
3%
1 star
0%
9.1
Review score
41 reviews
9.1
Review score
41 reviews
5 star
51%
4 star
24%
3 star
10%
2 star
5%
1 star
10%
Studio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
Rate Lock
Freezes your rent price for a specified length of time.
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Amenities at Marycrest
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Incontinence Care
- Diabetic Care
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- Restaurant Style Dining
- Anytime Dining
- Professional Chef
- Guest Meals
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Full kitchen
- Bath Tubs
- Air Conditioned
- Wi-Fi/high-speed internet
- Cable or Satellite TV
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Covered Parking
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Outdoor Common Areas
- Library
- Indoor Common Areas
- Computer or Media Center
- Outside Patio
- Beauty Salon
- Barber Shop
- Meeting Room
- Private Bath
- Central Fireplace
- TV Lounge
Recreational areas
- Swimming Pool
- Fitness Center
- Woodworking Shop
- Piano or Organ
Services
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
- Beautician
Activities
- Walking Club
- Day Trips and Outings
- Devotional Activities On-Site
- Activities On-site
- Holiday Parties
- Live Musical Performances
- Men's Club
- Art Classes
- Yoga / Chair Yoga
- Visiting Chaplain or Priest
- Cards / Pinochle Club
- Activities Off-site
- Other Religious Services
- Live Well Programs
- Protestant Services
- Happy Hour
- Catholic Services
- BBQs or Picnics
- Live Dance or Theater Performances
Reviews
for Marycrest
8Review score19 reviews
Write a review5 star
11%
4 star
5%
3 star
0%
2 star
5%
1 star
79%
A Place for Mom has scored Marycrest with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Marycrest has 19 reviews with an average "overall experience" of 1.3 out of 5.
Overall Rating
1.3
Cleanliness
1.9
Friendliness
1.5
Care Services
1.3
Staff
5.0
Meals & Dining
4.0
Activities
1.3
Value for Cost
1.4
A Place for Mom has scored Marycrest with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Marycrest has 19 reviews with an average "overall experience" of 1.3 out of 5.
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1-19 of 19 reviews
S L - Family/friend
Assisted Living
March 2, 2023
I would highly recommend the community to others for their loved ones. The physical therapy they offer is great. For the most part...staff is friendly. The treat my loved one well.
There are three meals a day served and the residents have choices to choose from. The staff communication with the family has been good so far.
Sam K - Family/friend
Assisted Living
August 30, 2021
Very nice for indepent living and assisted
I know they used to have a skilled nursing or whatever it is called; but they no longer have that, and just offer assisted and independent now. They have a new executive director, too, from what I gather. Our family had a good experience. The apartments (when mom could still live on her own and get around) were very nice, clean, and came with things like cable and underground parking. When she was in assisted, they took good care of her. Very responsive to her needs and whenever she pushed her call button. The food was good, and the physical therapists were very patient and encouraging.
It sounds like their nursing wasn't great; but they are definitely good at the other types of senior living; so it's probably best that they are concentrated just on that now.
Donell Ingalls - Family/friend
Not Sure
December 14, 2020
Disgusting place
Both of my 87 yr old parents sent here after being St Marys hospital. A complete nightmare to put it mild. They were both neglected from the time they got there. Aides extremely rough, rude and humiliating care if that's considered care. Definitely do NOT take loved ones there. Neglect is abuse. Both parents passed within weeks after being there. Luckily dad was sent back to hospital with severe dehydration and I removed my mom and took her home. Unfortunately it was too late.
Colleen Thompson - Family/friend
Not Sure
October 13, 2020
Mom ended up in a coma
My Mother was at Marycrest for rehabilitation after a stroke and some other medical complications. She was stable and was there to get her physical strength improved. It was in her records and the staff was aware she needed to wear a bipap nightly due to COPD. Her care there was interrupted by a brief stay at a hospital, but then she was sent right back to Marycrest to continue her physical therapy. I was present the day she was readmitted and was assured by staff that the bipap would be put on my mother that night. Less than 24 hours after being readmitted, we got a call that my mom was found unresponsive and was being rushed to the hospital. We asked Marycrest if my mother had her bipap put on before bed. We were told she was not hooked up to the machine because they could not find the mask to the machine, so they just did not put the machine on her. As a result, my mom had very high levels of CO2 and was in a coma. She ended up on a ventilator for 5 days and died a little over a week later. Please be very cautious if choosing this facility.
Allyson Schultz - Family/friend
Not Sure
June 15, 2020
Abysmal, Inhumane Service --> Furious niece
Do NOT place a loved family member here if you care about them. My uncle was placed here from the hospital (73) and we called every day for 4 days looking to get information about him and NEVER RECEIVED A CALL BACK. No one returned calls even after we were assured by the front desk that we would get a call. Never happened... until we got a call that he had passed. Absolutely inhuman experience. I hope no one else has to experience the level of frustration, anxiety and sadness that this facility created for my family. And I can only imagine how terrible my poor uncle's final days were at the facility.
Gabrielle Sack - Family/friend
Not Sure
November 17, 2019
This place is not safe ! Do not send your parents there !!!
If you love your parents like I do, do not send them to this place. My 87 year old father was brought there from Beaumont to rehab after hip replacement surgery. We were told he could not have a walker and that the only time he could use one was during physical therapy one hour a day. The other 23 hours they expected him to just sit in a wheel chair or lay in bed. If that had happened he would likely never walk again. The staff has little to no training and no knowledge of hip precautions. Two of the 3 hip precautions were broken in the first hour there when they expected him to transfer himself from the wheelchair they insisted he use, to the toilet. The aids are very rough when moving patients and pay no regard to surgical sites or pain level. When checking his skin for breaks, the nurse took all of his dignity away by stripping him completely naked and making him lay there while she went over his body. He was mortified. He was there for 24 hours and they gave NONE of his medications including blood thinners and pain meds. Physical therapists also seemed to know little of hip precautions as they put him directly on a machine that broke the cardinal rule that the hip cannot pass the 90 degree angle. Combine all that with a lack of any pain meds and was in agony. I have removed him and brought him home but be warned this place is God awful and a danger to our loved ones.
anonymous - Toured community
Not Sure
October 2, 2019
Would you want your parents treated like this
I dont even know where to start. There is just a lack of compassion and care here. They need training. They need supervisors. They don't have either of these things. These are human beings. These are our parents. Think about if you would want your parents treated like this.
Response from Marycrest
October 4, 2019
Thank you for your feedback. Our leadership team is committed to customer satisfaction and happiness, as well as great clinical outcomes. Over the past 90 days we have hired several new nurse managers, a new Executive Director, and other team leaders to improve our responsiveness, guest experience, and outcomes. Please contact Executive Director Anthony Ughetti directly at [removed] if you wish to discuss your particular situation in greater detail."
anonymous - Family/friend
Not Sure
September 19, 2019
Not a good place
This isnot a good place to take someone you love. People just seem to go threw the motions and they don't really care. that is obvious if people care, and these people don't. They left my mom in bed even though there was no reason for that because they dont put in any effort. When I asked them they got her up, but what if I didn't come. And she was soaking wet and she had wounds and had to see their wound care doctor who doesn't know what he is doing. [name removed]
Response from Marycrest
October 4, 2019
Thank you for your feedback. Our leadership team is committed to customer satisfaction and happiness, as well as great clinical outcomes. Over the past 90 days we have hired several new nurse managers, a new Executive Director, and other team leaders to improve our responsiveness, guest experience, and outcomes. Please contact Executive Director Anthony Ughetti directly at [removed] if you wish to discuss your particular situation in greater detail."
Jim P - Family/friend
Not Sure
June 24, 2019
DO NOT USE THIS PLACE.
By far one of the worst facilities in Livonia. Expect your parent or loved one to sit for hours without being checked or changed. They claim a patient is supposed to be lifted out of their bed every 2 hours, Good luck with that there. We were seeing 5 hours plus ON A GOOD DAY and we were lucky if they sat him up ONE time on most days.
As for their physical therapy department, expect the least amount of attention and work possible from their staff who is basically on their cell phones most of the time as it is.
They will put the patient in front of a machine and walk away. No monitoring or guidance.
If it was not for my mom to sit and baby sit him there, they would have messed up his medicine several times and given him the wrong doses at the wrong time. She corrected them on a daily basis and had to literally beg them to do anything and TIP the nurses to get them to do things such as change him. If your press the call button, be ready to wait for an hour or more.
Do yourself and your loved ones a favor and AVOID THIS PLACE. Do your homework and read the reviews. You will be glad you did.
This is one facility that only cares about the dollar signs, not your loved one
Response from Marycrest
July 8, 2019
We are so sorry to hear that your family's experience at Marycrest has not been a positive one thus far. Resident and family satisfaction are our number one priority, and we would like to have an opportunity to work through these challenges. We hope that you or your mom will contact our Executive Director, Heather Luke, ASAP at [removed] so she can let you know how she and her staff are addressing your concerns. Thank you.
anonymous - Family/friend
Not Sure
April 15, 2019
Terribly disappointed
I don't know how this place gets five stars. The help they do have must have management over a barrel because they do nothing. Walk through there sometimes, especially people who are there long term. They smell because no one changes them. It's not that they're busy (working). It's that theyre busy talking on their phones, talking to each other (and not about patients - about clothes, vacations. In the meantime they don't notice that (or don't care) that people aren't getting their food, aren't going back to their rooms when they're asking over and over. it is so sad. And don't be fooled by their ratings on other websites. Look at it closely. The workers rate their own facility and the manager knows it because she says great. Who rates themselves? I want to know how other people rate them. And I rate them low. Glad we weren't in rehab for long. And the response to a lot of postings is say Call Our Director. I talked to her. She does nothing about her lazy employees who don't care. Go somewhere else.
Response from Marycrest
April 22, 2019
Thank you for taking the time to share your concerns about Marycrest. Providing quality care and quality of life for our residents is at the heart of our mission, so we take this feedback very seriously.
Please feel free to contact our new Executive Director, Heather Luke, at [removed] at your earliest convenience so she can share with you how she is addressing these areas that need improvement.
Under her new leadership, she will utilize this information for staff development and process improvement, and we are committed to doing what it takes to earn back your trust!
Anonymous - Family/friend
Not Sure
February 26, 2019
Very disappointed
Incredibly beautiful and modern rehabilitation home. Incredibly lazy and ignorant staff. I guess these folks that work here (and I use the term work extremely lightly) feel that the great decor make up for having to actually take care of people. I seriously cannot understand how anyone can fail this miserably when lives are at stake. My advice ....Go to the far western suburbs for care of your loved ones. The further west, the better. The state needs to shut this place down.
Response from Marycrest
February 28, 2019
Thank you for taking the time to post a review. We appreciate all feedback, both positive and negative. Resident and family happiness and satisfaction is our priority. We are sorry we did not meet your expectations in this case. Please call [removed] at your earliest convenience so that we can address your concerns directly. Thank you again and we look forward to talking to you very soon. Karis Wilson-Jones (Executive Director)
Helene
Not Sure
February 8, 2019
Horrible nightmare
If you think you will get care and recover in this place, think again! I still have nightmares over my lack of care and compassion. I was totally helpless a
after undergoing painful surgery for a severely broken ankle was unable to move. I had to rely on the care of so called nurses and aids who never cared when I rang the bell. They could be heard laughing on their cell phones or playing games. It was a ghost town at night not a soul to be seen. Imagine the helpless feeling of needing to use the bathroom, ringing the buzzer repeatedly with no response . Imagine the indignity of sitting in your own urine for hours at a time! My family complained to the director of the facility but no one gave a damn. Ended up hiring very expensive private duty nurses. Get the picture folks??
Response from Marycrest
February 28, 2019
We take resident and family complaints very seriously and ask that you contact our Executive Director, Karis Wilson Jones at [removed] or [removed] at your earliest convenience so we can look into your concerns immediately. Thank you for taking the time to connect with us and let us address this issue.
Caring daughter - Family/friend
Not Sure
February 7, 2019
Great Therapist, Awful nursing/Care
My mother was here for a couple weeks in Jan 2019 after a critical illness, The PT and OT were wonderful and I would recommend them however, the nursing staff and care at this facility is awful. My mother fell in the bathroom on the second day she was there. Hit her head and hurt her back. My mother's caregiver was there at the time. Two aids rushed in, didn't check to see if she was bleeding, had broken bones etc. picked her up and put her in a wheelchair. Left the room. Nurse came in sometime later, again, didn't check on my mom just told our caregiver she needed to file a report. Long story short, despite assurances from the "on call nursing supervisor" that protocol required regular and frequent neurological testing in the first several hours after a fall, NO ONE came into my mother's room except to bring her a Tylenol requested by our caregiver and to bring her nighttime meds. I've been promised numerous times by many staff at Marycrest that they would call and discuss what happened. 1 1/2 months later, I just received a call from the Director of nursing, stating that they followed protocol according to the report. How can you conduct frequent neurological tests without coming into my moms room for 8 hrs except for meds? Do not send your loved one here! Do not be fooled by the beautiful decor. BTW my mother has recovered from her fall and is back home despite the terrible care at Marycrest.
Response from Marycrest
February 28, 2019
Thank you for taking the time to leave a review. We take resident and family complaints very seriously and are extremely concerned by your experience. Please contact our Executive Director, Karis Wilson Jones at [removed] or [removed] at your earliest convenience so we can look into this immediately. Thank you for taking the time to connect with us and letting us address this issue.
Disappointed and surprised - Family/friend
Not Sure
February 2, 2019
Glad we didn't have to stay for long
The people here seem like they don't care about the patients. They don't want to hear complaints. They don't want to supervise. The let the assistants do anything they want to do. They talk on the phone and ignore patients. It's not what I expected when I brought my dad here for rehab, and I would not come back again. Thank goodness what he had wasn't serious and we didn't have to stay long. It was upsetting to see how people were treated, and I don't know how my dad would have done if family members weren't here CONSTANTLY. I don't know how they get a five star rating.
Response from Marycrest
February 7, 2019
Thank you for providing your feedback and letting us know about your experience. We take resident and family complaints very seriously and ask that you contact our Executive Director, Karis Wilson Jones at [removed] (or email [removed]) at your earliest convenience so we can look into your concerns immediately. We look forward to hearing from you.
anonymous - Family/friend
Not Sure
December 11, 2018
Do not recommend
This place deserves no stars. Your loved will not receive quality care, Nobody will answer their call light. At night, staff will go out in their cars and be gone for hours. And the worst part nobody cares! Not even management or clinical coordinator! Nursing and aides are rude and unprofessional. You’ve been warned
Response from Marycrest
February 7, 2019
We take resident and family complaints very seriously and ask that you contact our Executive Director, Karis Wilson Jones at [removed] (or email [removed]) at your earliest convenience so we can look into your concerns immediately. Thank you for taking the time to connect with us.
Ruth - Family/friend
Not Sure
September 28, 2018
September 2018
My mother was recently in Marycrest rehabilitation. The care was excellent. When I felt that an issue needed to be addressed, the staff responded to my request and suggestions. The doctor contacted me serveral times and took her time to answer follow up questions. My mother was happy with the personnel, kind care. I want l to thank Dr. [Name removed], Nurse [Name removed], [Name removed] and [Name removed], especially.
Sorry I went there too - Resident/client
Not Sure
May 23, 2018
I agree with sorry I was there. I say the same thing no supervisors, not enough care. And you have to wait forever for things. It is a beautiful building but I am more interested in what happens once youre in the beautiful building. They weren't terrible, but they weren't great like they are made out to sound. I would go somewhere else if I had to do it again. They should have someone you can talk to if you have problems.
Sorry I was there - Resident/client
Not Sure
December 4, 2017
Beautiful but poor care
This looks like a beautiful hotel, but my experience there was not beautiful. Not enough care, not enough people in the dining room, no one to talk to if you had complaints, no supervisors that I could see. You need more people. We should not have to wait so long for everything. I hope I don't have to go to rehab again but if I do, it won't be here.
Diana Craig - Resident/client
Not Sure
February 28, 2017
Beware of Mary crest Nursing Home
I was in Mary crest Nursing Home in Livonia Michigan for one month. Because of their lack of care I was put on a wound vac and it weakened the muscles in my lower back. I remember ringing the buzzer again and again and nobody ever came and I yelled to them that I had just had back surgery and I was not able to get myself up off the bed unassisted but that fell on deaf ears. My room was kitty corner from the nurse's station and I could hear them laughing and joking around they just totally ignored me. It was a dreadful experience being in there they were extremely rude people. And a year-and-a-half after I left there I get a call from a collection agency saying my insurance did not pay well again they feel they're also because I did not even have that kind of insurance my insurance I paid that right when I left there. Run do not walk from this place
Viewing 1-19 out of 19 reviews
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Marycrest offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Marycrest 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (734) 743-4022 to reach a resident at Marycrest.
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- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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