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Truewood by Merrill, New Bern

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2701 Amhurst Dr, New Bern, NC 28562

9.4
Review score
65 reviews
Add review
9.4
Review score
65 reviews
5 star
48%
4 star
32%
3 star
5%
2 star
6%
1 star
9%
See all reviews
8.8
Review score
2377 reviews
65 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Truewood by Merrill, New Bern
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Truewood by Merrill, New Bern
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Anonymous
-
Family/friend
4.0
Wonderful facility. Would Recommend.
She loves it there except for the food. She says it is so bad, with only a few exceptions. I have to supply her with so many meals. Lots of $ spent on food because she will not eat most of theirs and they do not take requests for substitutes.

About the facility
Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers residents a cordial community and environment. As you approach the community, you’ll catch a glimpse of lovely fountains, boxwood bushes, and vibrant trees. With magnificent amenities and services, you get the chance to enjoy a peaceful yet energizing retirement. The community offers options for independent living, assisted living, and memory care to help accommodate various lifestyles.

Minutes from the community, you have an array of activities to enjoy. Shop big-box grocery and retail stores, choose to dine from a variety of cuisines, hit the putting greens at the local golf clubs, or stroll the area’s many parks. Medical offices and the local health campus are also conveniently close, enabling easy access to medical care for residents. Enjoy the perks of retirement in New Bern, today!

Community Services and Amenities

Independent living at a Truewood by Merrill community means you get to lead the lifestyle you desire without the hassle of daily chores. Team members happily take care of tasks such as housekeeping, home maintenance, and cooking, so that you can dedicate your time to treasured pastimes and friendships.

If you require additional support, the assisted living option offers customized care to offer you the right level...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Truewood by Merrill, New Bern

Total monthly costs depend on room type, select services, and the level of care needed.

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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Truewood by Merrill, New Bern
Truewood by Merrill, New Bern

2701 Amhurst Dr, New Bern, NC 28562

Home Place of New Bern indoor common area
Home Place of New Bern

1309 McCarthy Blvd, New Bern, NC 28562

Navion of New Bern
Navion of New Bern

1336 South Glenburnie Road, New Bern, NC 28562

Good Shepherd Home for the Aged
Good Shepherd Home for the Aged

603 West St, New Bern, NC 28560

9.4
Review score
65 reviews
9.4
Review score
65 reviews
5 star
48%
4 star
32%
3 star
5%
2 star
6%
1 star
9%
8.6
Review score
6 reviews
8.6
Review score
6 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
8.0
Review score
16 reviews
8.0
Review score
16 reviews
5 star
44%
4 star
56%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

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Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Amenities
at Truewood by Merrill, New Bern

Healthcare Services

  • Incontinence Care
  • Diabetic Care
  • Memory Care
  • High Acuity Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Room Service
  • Special Dining Programs
  • Guest Meals
  • Vegetarian
  • International Cuisine
  • No Sugar
  • Pureed Meals
  • Restaurant Style Dining
  • Professional Chef
  • Meals Provided
  • Low / No Sodium

Room Amenities

  • Full kitchen
  • Private patio, deck, or balcony
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Bath Tubs
  • Air Conditioned
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Garden View

Community Amenities

On-site dining options

  • Bar or Pub
  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Pet Care Available
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Indoor Atrium
  • Computer or Media Center
  • Outside Patio
  • Library
  • Central Fireplace
  • Beauty Salon
  • Barber Shop
  • Meeting Room
  • Private Bath

Recreational areas

  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Movie or Theater Room
  • Golf Course or Putting Green
  • Billiards Lounge
  • Arts and Crafts Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Tai Chi
  • Gardening Club
  • Bridge Club
  • Forever Fit
  • Jewish Services
  • Birthday Parties
  • Holiday Parties
  • Men's Club
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Bible Study Group
  • Resident Band or Musicians
  • Educational Speakers / Life Long Learning
  • Mormon/LDS Services
  • Community Service Programs
  • Devotional Activities On-Site
  • Activities On-site
  • Protestant Services
  • Christian Services
  • Visiting Rabbi
  • Happy Hour
  • Devotional Activities Offsite
  • Catholic Services
  • Intergenerational Programs
  • Live Dance or Theater Performances
  • Cooking Classes
  • Reminiscence Programs
  • Karaoke
  • Book Club
  • Live Well Programs
  • Quilting or Sewing Club
  • Wine Tasting
  • Live Musical Performances
  • Art Classes
  • Visiting Chaplain or Priest
  • Cards / Pinochle Club
  • Choir / Singing Club
  • Montessori Programs
  • Adventist Services
  • Community Service Organizations
  • Walking Club
  • Current Events Club
  • Day Trips and Outings
  • Cooking Club
  • Buddhist Services
  • Pet-focused Programs
  • BBQs or Picnics
  • Stretching Classes
  • Brain fitness / Dakim
  • Wii Bowling
  • Activities Off-site
  • Light Therapy Programs
  • Islamic Services
  • Trivia Games
  • Dances
  • Other Religious Services

Reviews

for Truewood by Merrill, New Bern

9.4Review score65 reviews
9.4
Review score
65 reviews
5 star
48%
4 star
32%
3 star
5%
2 star
6%
1 star
9%
Merrill Gardens
8.8
Review score2377 reviews65 communities
Write a review
A Place for Mom has scored Truewood by Merrill, New Bern with 9.4 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Truewood by Merrill, New Bern has 65 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.2
Care Services
3.9
Staff
4.6
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.1
A Place for Mom has scored Truewood by Merrill, New Bern with 9.4 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Truewood by Merrill, New Bern has 65 reviews with an average "overall experience" of 4 out of 5.
Parent company
Merrill Gardens
8.8
Review score2377 reviews65 communities
Logo for Merrill Gardens
Filters
Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 65 reviews
Anonymous - Family/friend
Assisted Living
March 13, 2024
4.0
Verified Review
Wonderful facility. Would Recommend.
She loves it there except for the food. She says it is so bad, with only a few exceptions. I have to supply her with so many meals. Lots of $ spent on food because she will not eat most of theirs and they do not take requests for substitutes.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
4
Response from Truewood by Merrill, New Bern
March 16, 2024
Thank you for taking the time to leave us a review. Your feedback for our community and dining is appreciated. Please don't hesitate to reach out if you ever need anything.
Barb R - Resident/client
Independent Living
February 23, 2024
5.0
Verified Review
I am so Grateful
We have a real chef with nutritious meals. At Atria (since changed name but not staff), the dining director often served food with high salt content. When we talked to her about it, [name removed] answered that "some people like it that way". After several trips to ER at Sentara Hospital with excessively high blood pressure, the head doctor of ER told me that this residence has a reputation for this problem. Also, vegetables were often boiled, soggy and not good quality or quantity. As a result, my diastolic pressure was often near 90 and above. Stomach problems from diarrhea to the point of black liquid. I eat some dessert each day, but carefully. I weigh exactly as directed by my doctor. Since I moved to Truewood, I do not have stomach or BP problems as I did before. [name removed], director of Activities, is excellent. However, because of space and advice of her supervisor, celebrations of birthdays and holidays are held in a small room with everyone seated around a table, served a treat and beverage just talking, no music or fun. Here at Truewood, every area is decorated for events, music, dancing and FUN for Christmas and New Year's. I can't wait till Valentine's Day.
Response from Truewood by Merrill, New Bern
February 27, 2024
Hi Barb, thank you for taking the time to leave us this review! We are happy to hear that your move to Truewood has been a good decision and your health is improving.
Anonymous - Family/friend
Assisted Living
December 22, 2023
5.0
Verified Review
Caring staff
The friendliness of the staff and the value for cost gets a 5+. What has made it such a great experience so far is the staff, they are the friendliest. We would absolutely recommend this community to other families based on the experience we have had so far.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from Truewood by Merrill, New Bern
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
November 14, 2023
5.0
Verified Review
Highly Recommended
I am currently a resident at Truewood by Merrill New Bern and everything has been great for me at this facility so far. It's been a great experience. The facility and staff are extremely helpful and friendly. The meals are excellent. The housekeeping has been excellent, as well. This facility offers Independent Plus, which is Independent Living with separate assistance. I have an aide that comes in for two hours in the morning and two hours in the evening, which has been perfect for me. I would highly recommend Truewood by Merrill New Bern to others!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, New Bern
February 29, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Assisted Living
November 2, 2023
4.0
Verified Review
Smooth transition through changing environment
What our family likes the most about the Truewood by Merrill, New Bern community is the flexibility of the staff members. They are very accommodating to our loved ones needs. Also the meals that are prepared for the residents are fairly good. We would recommend this community to other families
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Independent Living
August 30, 2023
5.0
Verified Review
Recommended
My loved one is currently a resident at Truewood by Merrill New Bern and her experience at this facility has been very good so far. The cleanliness and friendliness are great. The staff, meals and care services are also great. Truewood by Merrill New Bern is a welcoming community for your family. I would recommend this facility to family and friends.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Myers family - Family/friend
Independent Living
July 19, 2023
5.0
A hidden gem of a community tucked away in New Bern.
The friendliness of the staff members and the value for cost receive 5+. Truewood by Merrill, New Bern has been an absolutely fabulous experience all the way around. When it comes to the activities they have Ice cream socials, Resident led specialty groups, Happy Hour, Singers, Musicians, Bridge, Holiday themed , special events, Daily events are announced in the dining room. Amenities are within minutes for easy access for residents and guests. A very welcoming place with NC southern charm.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, New Bern
July 21, 2023
Thank you for taking the time to leave us a review! We are so happy to hear that you have had a great experience with our community, and your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Assisted Living
July 17, 2023
4.0
Verified Review
Review for Truewood by Merrill, New Bern
In reality it had the only assisted living opening. But after going to others it seemed well organized and was well maintained. [name removed] said that the staff was friendly and energized to help. Would definitely recommend.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
5
Value for Cost
4
SS - Resident/client
Assisted Living
June 15, 2023
5.0
Verified Review
Truewood by Merrill New Bern was amazing with moving my mom over on super short notice. Everyone was professional and very friendly. After the initial shock of moving, my mom settled right in, and I haven't seen her smile this much in a long time.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, New Bern
June 20, 2023
Thank you for taking the time to leave a review! We are so happy to hear that your loved one has settled at our community. Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
April 28, 2023
5.0
Verified Review
Friendly staff
My mom is very happy with the Truewood by Merrill, New Bern community. The actual buildings are a little dated but otherwise it is a fantastic community. The community is really what makes Truewood. There are lots and lots of different activities going on. They also have transportation that drives within a 10 mile radius so that suits her needs perfectly. The companion care package they have where they will bring three meals a day to her if she doesn't like going to the cafeteria has been really nice. She lives in an apartment which is separate from the facility but she still has someone checking on her daily. She's quite busy these days!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Rebecca - Family/friend
Assisted Living
April 5, 2023
4.0
Verified Review
Friendly & kind staff
The people are the best part. Mom moved in the last weekend in January and tells everyone she knows that she has never had a bad experience at Truewood. She loves everyone there: genuinely kind & friendly employees who are always ready to lend a hand (or a hug or an ear) when needed. And they always just seem to know when its needed. The only negative comment Mom has made has been about the food. She likes very little of it. However we would absolutely recommend Truewood by Merrill, New Bern community to other families and in fact we already have as well as A Place For Mom. [name removed] was awesome!!
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Christopher - Family/friend
Assisted Living
March 6, 2023
5.0
Verified Review
Review for Truewood by Merrill, New Bern
My mom is doing great. She loves it there. The transition was smooth.
Cleanliness
5
Friendliness
5
Activities
4
Value for Cost
5
Response from Truewood by Merrill, New Bern
March 15, 2023
Hi Christopher, thank you for taking the time to leave us this review! We are so glad to hear your mother is doing well at the community and had a good transition. Please don't hesitate to reach out if you ever need anything.
RT - Family/friend
Assisted Living
February 17, 2023
4.0
Verified Review
A Caring Place
It has been a caring place for my family member. The staff is fantastic and cares about their residents. The other residents I've met have been friendly. And the meals look good.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Truewood by Merrill, New Bern
February 24, 2023
Hi RT, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Assisted Living
September 23, 2022
4.0
Verified Review
Review for Truewood by Merrill, New Bern
My loved one received, very good care in the memory unit at Truewood. We picked this place because, of the availability at the time and knowing my loved ones dementia would warrant memory care eventually...which came sooner than anticipated
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Truewood by Merrill, New Bern
September 28, 2022
Hi there, thank you for taking the time to leave us this review. We love to hear that we were able to provide the care your loved one needed. Please don't hesitate to reach out if you ever need anything else.
Manuel - Family/friend
Assisted Living
September 19, 2022
5.0
Verified Review
A great place to live
They have a friendly staff and they're professional. Maintenance was okay, it came quickly and they fixed the job. It's a great place to live for the price.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
2
Activities
3
Value for Cost
5
Response from Truewood by Merrill, New Bern
September 20, 2022
Hi Manuel, Thank you for taking the time to leave us this review. We appreciate it greatly.
O.L. - Toured community
Assisted Living
August 16, 2022
5.0
Verified Review
Tour of Truewood
I toured Truewood by Merrill, New Bern and it was very nice. They had a lot of activities, the staff seemed very well, and the campus was very clean and well-kept. We chose another community as the choice came down to dollars and cents.
Response from Truewood by Merrill, New Bern
September 20, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Kristen - Family/friend
Independent Living
July 20, 2022
5.0
Verified Review
Friendly and Attentive Staff
The staff are very friendly and welcoming. They interact with the seniors and treat them well. They pay attention to their needs and know when something is off with them. They treat my father very well.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, New Bern
July 28, 2022
Hi Kristen, we are happy to hear that the team has been friendly and welcoming. Thank you for taking the time to leave us this review.
Joe - Family/friend
Independent Living
June 17, 2022
2.0
Lots of hype, not much care
My parents came here before the pandemic and were satisfied with the apartment, the dining experience, and the staff. All that has changed. My mom passed on just before the pandemic. My Dad’s kitchen cabinets are falling apart with missing and broken ancient pulls and handles - they literally cut his hands so he has wounds that need treatment. The work they did for interior sprinklers left a huge ceiling mess that went on for months. The extra pay cleaning “help” stole my parents medications. The food has been disgusting and now the residents are not served at table- they have to go up to get a tray and carry it themselves. These people have walkers and canes and electric wheelchairs and have to walk up like it’s McDonalds. It’s tragic. So much money for so little.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Truewood by Merrill, New Bern
June 20, 2022
Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at suzannew@merrillgardens.com with your preferred contact information and we’ll reach out to you.
Ron - Family/friend
Independent Living
May 18, 2022
4.0
Verified Review
a good community
Our loved one is happy with Truewood by Merrill, it is affordable to her. We do think for everything they offer the value is excellent. Our loved one does enjoy the activities going on - the level of activities is good for her. She enjoys paying card games and socializing with the other residents during meal times. Sometimes our loved one says the meal portions are just to big. Based on the experience we have had so far with this community we would recommend them to other families.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Truewood by Merrill, New Bern
May 21, 2022
Hi Ron, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
anonymous - Resident/client
Independent Living
April 29, 2022
4.5
Verified Review
Highly recommend
We felt like Truewood was really good quality compared to the others in the community that we saw. The apartment is on the smaller side for us, but that is just because we are used to something bigger. There is a full kitchen that is on the smaller side, but you do not have to cook so we really don't have to use it much anyways. The washer and dryer is in the hallway. The courtyard in the back is absolutely beautiful and very accessible for everybody, we love to take walks there. Most of the staff is extremely pleasant and we have had no issues. I would definitely recommend this facility to others.
Cleanliness
5
Friendliness
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from Truewood by Merrill, New Bern
May 2, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Viewing 1-20 out of 65 reviews

Neighborhoods
around Truewood by Merrill, New Bern

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Truewood by Merrill, New Bern 9.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (252) 632-0240 to reach a resident at Truewood by Merrill, New Bern.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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