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21601 Provincial Blvd, Katy, TX 77450
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Mary
-
Family/friend
5.0
Recommended
The Reserves at Katy went above and beyond to take care of my brother. It is a loving and caring place. I would recommend this facility to others.
About the facility The Reserve at Katy
The Reserve at Katy offers a special combination of daily living, personalized supportive services, and interactive activities. We focus on wellness and keeping our residents as independent as long as possible with a tailored plan of assistance to meet their needs.
Our residents call The Reserve their home, and we love to nurture them through our holistic approach of caring for all resident needs - physical, emotional, social, and intellectual. The communities have many covered porches with outside walking paths and enclosed courtyards for the residents to enjoy.
Located in the Katy area, our location is conveniently near hospitals, doctors’ offices, shopping, parks, and theaters. The Reserve also has five other properties to service families’ needs including the Medical Center, Sugar Land, Pearland, Pasadena, and Westchase area.
Our residents call The Reserve their home, and we love to nurture them through our holistic approach of caring for all resident needs - physical, emotional, social, and intellectual. The communities have many covered porches with outside walking paths and enclosed courtyards for the residents to enjoy.
Located in the Katy area, our location is conveniently near hospitals, doctors’ offices, shopping, parks, and theaters. The Reserve also has five other properties to service families’ needs including the Medical Center, Sugar Land, Pearland, Pasadena, and Westchase area.
Senior living options offered
Assisted Living
Memory Care
Pricing for The Reserve at Katy
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Tours at The Reserve at Katy
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Compare
The Reserve at Katy
21601 Provincial Blvd, Katy, TX 77450
Carriage Inn at Katy
1400 Katy Flewellen Rd, Katy, TX 77494
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8.4
Review score
53 reviews
5 star
52%
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3 star
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9.9
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9.6
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44 reviews
5 star
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4 star
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3 star
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9.5
Review score
79 reviews
9.5
Review score
79 reviews
5 star
77%
4 star
18%
3 star
1%
2 star
1%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at The Reserve at Katy
Healthcare Services
- Non-Ambulatory Care
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- Diabetic Care
- Memory Care
- High Acuity Care
Meals & Dining
- Restaurant Style Dining
- Meals Provided
- Special Dining Programs
- Vegetarian
- Room Service
- Gluten-free
- No Sugar
- Low / No Sodium
- Guest Meals
- Pureed Meals
- Professional Chef
Room Amenities
- Kitchenette
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Garden View
- Cable or Satellite TV
- Handicap Accessible
- Ground Floor Units
- Air Conditioned
- Respite or Short Term Stays Offered
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Complimentary Transportation
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Private Bath
- Library
- Barber Shop
- Meeting Room
- Beauty Salon
- Outdoor Common Areas
- Outside Patio
- Indoor Common Areas
- Central Fireplace
Recreational areas
- Arts and Crafts Center
- Piano or Organ
- Movie or Theater Room
- Game Room
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
Activities
- Day Trips and Outings
- Activities On-site
- Activities Off-site
- Pet-focused Programs
- Educational Speakers / Life Long Learning
- Stretching Classes
- Trivia Games
- Forever Fit
- Live Musical Performances
- Holiday Parties
- BBQs or Picnics
- Choir / Singing Club
- Community Service Programs
- Wii Bowling
- Live Dance or Theater Performances
- Men's Club
- Intergenerational Programs
- Art Classes
- Brain fitness / Dakim
- Montessori Programs
- Sensory-based Programs
- Bible Study Group
- Reminiscence Programs
- Devotional Activities On-Site
- Live Well Programs
- Cooking Club
- Community Service Organizations
- Book Club
- Happy Hour
- Karaoke
- Resident Band or Musicians
- Cooking Classes
- Birthday Parties
Reviews
for The Reserve at Katy
Write a review
A Place for Mom has scored The Reserve at Katy with 8.4 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Reserve at Katy has 53 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.7
Staff
3.5
Meals & Dining
3.9
Activities
3.9
Value for Cost
3.7
A Place for Mom has scored The Reserve at Katy with 8.4 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Reserve at Katy has 53 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 53 reviews
Mary - Family/friend
Assisted Living
February 1, 2024
Recommended
The Reserves at Katy went above and beyond to take care of my brother. It is a loving and caring place. I would recommend this facility to others.
Anonymous - Family/friend
Assisted Living
January 11, 2024
Review for The Reserve at Katy
We are very happy with the place and my mom has been treated very well. The place is convenient to my home and work. I would recommend the place, and we feel like it is one of the better values in the area.
Anonymous - Family/friend
Assisted Living
December 21, 2023
our families experience
the experience with the Reserve at Katy was very positive and based on the experience with The Reserve at Katy, we would recommend this community to other families who may need a place for their loved ones
A family member - Family/friend
Assisted Living
August 8, 2023
Don't wast your time
unfriendly, rude, workers on their phones, never answers the phone . A Director who Never returns a call. Medication in found in the bottom of an empty boost bottle can't find a worker to ask what it.
Response from The Reserve at Katy
August 10, 2023
We're so sorry you feel this way about our community. We pride ourselves in providing quality care. We will definitely use this as a learning experience on how we can improve. We would like to learn more about your experience. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com
Anonymous - Family/friend
Assisted Living
June 12, 2023
Confident in My Choice
Changed management company recently and is planning on closing the facility to any outside physicians and nurses effective [date removed]. Residents will either have to use the geriatric team they are bringing in or you will have to take your loved one out to see anyone else.
Not comfortable with this situation
Response from The Reserve at Katy
June 29, 2023
We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
anonymous - Family/friend
Assisted Living
April 5, 2023
Would Recommend. Very Accommodating.
There were a few kinks at first, but they were all ironed out early after we moved in. The staff are very accommodating to my mom's needs, and she now calls The Reserve home.
Response from The Reserve at Katy
April 6, 2023
We are so happy to see this review for how accommodating our staff has been! Thank you so much for taking the time to acknowledge the service your loved one received, and we look forward to serving you for many more years. Thanks.
anonymous - Toured community
Memory Care
March 27, 2023
Tour experience
We toured with The Reserve at Katy. The facility was larger and felt more like a hospital. We were looking for a place that felt more like home.
Response from The Reserve at Katy
March 28, 2023
Thank you so much for taking the time to leave this review for The Reserve at Katy Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated.
Patricia - Family/friend
Assisted Living
March 15, 2023
It was a short stay of less than a month for my friend, but we were very pleased with everything.
Everyone was so kind. Mr. [name removed] said it was the nicest place he has ever lived. Therapy was awesome!
Response from The Reserve at Katy
March 16, 2023
Hi Patricia! We're so happy to see you've had such a great experience with The Reserve at Katy Assisted Living and Memory Care. Thanks for the review.
anonymous - Family/friend
Assisted Living
January 23, 2023
Opportunities to Improve the Resident Experience
At this time, my loved one is not very happy at the facility. They often complains about the evening staff and the decline in the quality of food/meals. They say that a lot of staff that were there in October are now gone.
Response from The Reserve at Katy
March 6, 2023
Hello, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
FS - Family/friend
Assisted Living
November 22, 2022
Overall quite pleased
The community staff is very welcoming and is good at inviting my loved one personally to join in activities. They would like access to Sunday worship services. The Bible class was not meeting for awhile, but I believe has started up again. A more systematic plan for integrating new people would be great. They need to find a better way to facilitate to make relationships accessible.
Response from The Reserve at Katy
November 28, 2022
Thank you for sharing your experience with our caregivers. They strive to treat each of our residents like family. Your kind words mean a lot to us.
Anonymous - Family/friend
Assisted Living
November 11, 2022
My Loved One Deserved More
We were oversold on levels of care in a vulnerable time. The risk that we took everyday in caring for our loved one was horrible due to low staffing. I would never recommend the community to others. The caregivers are very sweet and very short staff. The administration is trash and they oversell what the care staff can handle due to the lack of adequate staffing.
There is poor internal communication. Our observation is that the caregivers have no respect for administration and the administration has no respect for the care staff.
There was never a working vehicle to be able to take residents to doctor appointments while my loved one was here.
The activities director was decent at trying to get the residents engaged in activities. However, there were times that I heard from residents didn't know what they were watching.
I wish the community would focus on the quality of care instead of quantity of residents. There were times that the residents would wait more than 30 minutes to get assistance after pushing the call button.
Response from The Reserve at Katy
November 16, 2022
Hello customer,
We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
anonymous - Family/friend
Assisted Living
November 8, 2022
The Reserve at Katy review
What we really like about this community are the staff, they are very caring and professional.
Response from The Reserve at Katy
November 10, 2022
Thank you for taking time to write a review. We strive to provide excellent care to all our residents. We will share your kind words with our staff.
John R - Family/friend
Memory Care
November 5, 2022
Understaffed
Memory care is understaffed, no or little stimulation or activities for memory care residents. Most staff spends their time on their phone and there is very high rotation. Don’t do laundry very often. And yes there was a scabies outbreak.
Response from The Reserve at Katy
November 22, 2022
Hello John, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
anonymous - Toured community
Assisted Living
September 21, 2022
Tour experience
We toured with The Reserve at Katy and we were not very impressed. The facility was older and needed updates. It just did not seem to be well cared for. We were looking for something newer that was bright and cheery and that was not what we found here.
Response from The Reserve at Katy
October 24, 2022
Hello, We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
Gustav H - Toured community
Assisted Living
June 21, 2022
Tour of The Reserve
I toured The Reserve at Katy and it was an okay experience. The staff were nice, but I didn't like how the rooms were setup. The building itself was also a bit older. We chose another community because we were looking for something a bit newer.
Anonymous - Family/friend
Assisted Living
April 28, 2022
Don't walk, but run away
Don't ever put anyone there that you love. We are moving our loved one out on Saturday. Within a month of being here, we received a call that they had a scabies outbreak in memory care. Within one week from the announcement, my mom had caught them and it was transferred to her from the caregivers. The same day I went to visit her and I was told by a caregiver that she was the only one there for 17 residents. The caregiver also mentioned that she didn't know if there was any help coming in to relieve her. I texted the director who was unware of the entire situation and if I wouldn't have texted her, she wouldn't have known.
anonymous - Family/friend
Assisted Living
March 31, 2022
helpful community
We were in am emergency situation trying to find a place for her, there was a lot going on and The Reserve really took the time to listen to us and talk with us. They helped us get through the paperwork and were just really attentive and accommodating. When we speak with our sister-in-law she talks about how good the meals are and we would not hesitate to recommend this community to others
L S G - Family/friend
Memory Care
February 28, 2022
My tour review
This was a good community it was just that our loved one needed to be in memory care. We did not realize this and my loved one just needed more one on one care. There was nothing wrong with the community at all she just needed that extra assistance and attention.
Margaret B - Family/friend
Assisted Living
February 14, 2022
Terrible experience
My husband was only here for 2 days. They did not know he had passed away, my children had to find him. They charged us [price removed] for only 2 days because they charged him for the next month. We were not able to get any type of refund or lower cost because they said it had to be shared with A Place for Mom. It was a terrible experience.
anonymous - Toured community
Assisted Living
December 7, 2021
My tour review
This community was not as good as the other communities that I looked at and was the last on our list. It just did not have the vibe that we were looking for for our loved one.
Neighborhoods around The Reserve at Katy
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Frequently Asked Questions about The Reserve at Katy
The Reserve at Katy offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Reserve at Katy 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (281) 578-2222 to reach a resident at The Reserve at Katy.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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