7 Memory Care Facilities near Marseilles, IL

The community was phenomenal on working with the family in getting our loved one admitted. They were patience, thorough, and made us feel welcomed. My loved one is super happy here. The care services such as medication management, dressing, and bathing assistance has been a little disorganized due to shortage of staff. My loved one needed to have bandages changed and the community wouldn't make this simple change, and the family had to go up and change the bandages for our loved one. Anytime my loved one has a question, my loved one will get a different answer for each person. The answers needs to be more consistent or a care plan needs to be established for each resident that the staff review prior to answering the questions from the resident or family. I had to leave messages several times, and they weren't answered. I ended up going to the community and found out the head nurse had left, and then three days later I ended up getting a call from the new head nurse, after t. It would be nice to know about the changes to keep the family informed.

I like this community for the care of my parents at this community. The staff is always very nice and attentive. I am glad that they keep me informed on their progress. They both like the meals and the variety. They are always offered to participate in the activities. I would recommend this community to other families for the great care and value offered here.

From the very first impression on my tour of Heritage Woods, to the move in date for our Mom, Heritage Woods is nothing short of beautiful inside and out including the staff that serves our loved one. What an incredible alternative for families to know that their loved one is safe, medically manged and Happy. Thank you so much. [Name removed]