Mar 09, 2016 - 01:52 PM
LONG TERM CARE OMBUDSMAN PROGRAM
Louisiana State Long-Term Care
Office of the Governor
Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821-0061
Phone (225) 342-7100
Toll Free (866) 632-0922
Long Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities. Long-term care facilities include nursing homes, assisted living facilities, and personal care homes that serve individuals age 60 and over. Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.
Ombudsman Program FAQ
Who are ombudsmen?
Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.
What do ombudsmen do?
Ombudsmen work to protect and promote the rights of residents of long-term care facilities. Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents. Ombudsmen listen, provide information, assist resident in solving problems and help families identify suitable long-term care facilities for loved ones.
What kinds of problems do ombudsmen respond to?
Ombudsmen respond to any problem, complaint or concern a resident may have. Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.
Who should contact an ombudsman?
Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.
How do you contact an Ombudsman?
Ombudsmen visit the facility regularly. You can talk to the ombudsman during one of these regular visits or you can get information about how to contact him or her by clicking here .
Ombudsmen services are confidential and free of charge.
Mar 09, 2016 - 02:10 PM
If you feel the caregivers are mistreating him I would suggest two things:
- Replace the current caregivers immediately by hiring an agency that is licensed, insured and bonded
- Reporting the activity to protective services in Louisiana: http://dhh.louisiana.gov/index.cfm/page/120/n/126