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Who do I call about a senior's welfare?

I am concerned that the other sitters caring for my grandfather with dementia are not caring for him properly. I have expressed concern over this with the family yet they seem to not be taking me seriously. I am doing everything I was taught to do when dealing with his condition but I am unsure whom I can talk to and explain what they are doing and how to get them to understand what they are doing is wrong .for example, they argue with him over what he can/can't remember, ignore him, make him change his daily routine to fit them. This is occurring regularly and all it does is confuse him more. There are other things they are doing that they shouldn't be doing but I just don't know who to call to things fixed. He has enough problems without them making it worse for them. Please help me. If it varies state to state on whom to call, he lives in Louisiana.

Status: Open    Mar 09, 2016 - 07:28 AM

Caregiving, Dementia

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3 answers

Expert Answers

Mar 09, 2016 - 01:52 PM

You may want to call an Ombudsman or a Geriatric Care Manager. See below for more information regarding both.


Louisiana State Long-Term Care
Ombudsman Program
Office of the Governor
Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821-0061

Phone (225) 342-7100
Toll Free (866) 632-0922

Long Term Care Ombudsmen investigate and resolve complaints made by or on behalf of residents of long-term care facilities. Long-term care facilities include nursing homes, assisted living facilities, and personal care homes that serve individuals age 60 and over. Ombudsmen also assist consumers and potential consumers with the process of choosing a facility.

Ombudsman Program FAQ

Who are ombudsmen?
Ombudsmen are individuals who are trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.

What do ombudsmen do?
Ombudsmen work to protect and promote the rights of residents of long-term care facilities. Ombudsmen work with residents, their families, facilities, community organizations, and other interested parties to address concerns that affect the lives of residents. Ombudsmen listen, provide information, assist resident in solving problems and help families identify suitable long-term care facilities for loved ones.

What kinds of problems do ombudsmen respond to?
Ombudsmen respond to any problem, complaint or concern a resident may have. Common problems are with the quality of care, food, finances, activities, visitation, and the ability to exercise their rights as a resident or citizen.

Who should contact an ombudsman?
Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.

How do you contact an Ombudsman?

Ombudsmen visit the facility regularly. You can talk to the ombudsman during one of these regular visits or you can get information about how to contact him or her by clicking here .

Ombudsmen services are confidential and free of charge.


Mar 09, 2016 - 02:10 PM

If you feel the caregivers are mistreating him I would suggest two things:

- Replace the current caregivers immediately by hiring an agency that is licensed, insured and bonded

- Reporting the activity to protective services in Louisiana:

Voted Best Answer

Mar 09, 2016 - 04:32 PM

First of all, get rid of the caregiver/s whether they are with an agency or not. Call the agency, if one is involved, and expect the owners to handle the situation swiftly. If this is not the case then be glad you got rid of the care givers. The Ohmbudsman office for the state is certainly a safe place to voice your complaint. We have a county Adult Protection service complete with RN and Social workers that would consider that to be a vulnerable adult and should at the same time insist that the workers be relieved and sent to sensitivity school and take coursework on Dementia before being permitted to work further with dementia Clients

Rule #1: Do not argue with someone with Dementia. They are not going to fit their lifestyle into the mindset of the caregiver.

Rule #2: Do not change their routine unless you want to expect chaos. The Dementia client can not process items very fast, if at all.

If they want today to be the year 1964 then guess what? It is 1964. Go along with it. The only time you should be concerned about changing quickly is if there is an immediate threat to the safety of the individual or the person they may be near. Otherwise, use a redirect plan and try to use an interest or like of theirs to get Grandpa's attention and to make the transition smoother.

Arguing only makes the individual lose their dignity and self respect. Remember, Grandpa may not know the care giver's name, but he will remember the mood they left him in. When he sees them arguing at him he may be taking the guilt thrust upon him that he reads in the faces and communication actions tha would further degrade his feelings. He deserves better than what he is getting.


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