"I just wanted to tell you how grateful I and my family are for your having been there if for no other reason than to give advice during our time of crisis with my brother-in-law. I can't even begin to imagine just how difficult your job must be dealing with families in crisis on a daily basis. Evening just making one phone call to say, "How is everything going..." you are quite possibly the only phone call of that nature that a family may receive that week or for that matter at all! I'm sure that when these families are in these situations and they see no light at the end of the tunnel you are their light."

"Thanks for the follow up! I never would have learned about my mom's new home if it weren’t for you."

"It is so nice to know that there is someone who knows what you are going through and doesn't judge you for your feelings and your frustration. You did that for me and I thank you. You helped set things in motion. You gave me the confidence and understanding that I needed to start looking around for "A Place for Mom" I will keep in touch. Thank you so much for your kindness and understanding. "