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The Haven & The Laurels in the Village at Carolina Place

13180 Dorman Rd, Pineville, NC 28134

7.5
Review score
14 reviews
Add review
7.5
Review score
14 reviews
5 star
21%
4 star
43%
3 star
7%
2 star
0%
1 star
29%
See all reviews
8.6
Review score
3443 reviews
140 facilities
For pricing & availability:
(866) 374-4058
The Haven & The Laurels in the Village at Carolina Place
The Haven & The Laurels in the Village at Carolina Place
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88 Floor plans available
The Haven & The Laurels in the Village at Carolina Place in google map

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Anonymous
-
Family/friend
4.0
Our Experience
My loved one is a current long time resident at The Haven and The Laurels in the Village at Carolina Place. The friendliness and quality of care are great. The cleanliness is good. The activities and value for cost are good, also. However, there have been so many changes in management sinc

About the facility
The Haven & The Laurels in the Village at Carolina Place

Find excellent assisted living and memory care at The Laurens & The Haven in the Village at Carolina Place. This community in Pineville, North Carolina (managed by Five Star Senior Living) offers a homey sanctuary in a suburban setting — an ideal backdrop to a great retirement.

Community Amenities and Services

With a wide range of available health services, on-site staff ready around the clock, and an award-winning memory care program, you can rest assured that your loved one will always have access to top-notch, personalized care at a moment’s notice.

In the dining room, restaurant-style experiences await in a comforting atmosphere with chef-inspired menu options made fresh. Housekeeping and laundry services can also be provided to create a stress-free retirement.

Explore the surrounding area after consulting the concierge, shoot rounds of pool in the billiards lounge, or join in a fun activity. Art classes, brain fitness programs, live entertainment, and more create an engaging environment that’s sure to satisfy a diverse set of interests.

Living Arrangements

This community offers studio, one-bedroom, and two-bedroom apartments in multiple floor plans to suit a range of preferences. Each unit can come equipped with wheelchair-accessible features and kitchenettes.

State licensing information

To explore the licensing information and compliance histories of senior...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Haven & The Laurels in the Village at Carolina Place

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Haven & The Laurels in the Village at Carolina Place

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Legacy Heights Senior Living Community community exterior
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for The Haven & The Laurels in the Village at Carolina Place

7.5Review score14 reviews
7.5
Review score
14 reviews
5 star
21%
4 star
43%
3 star
7%
2 star
0%
1 star
29%
Five Star Senior Living
8.6
Review score3443 reviews140 communities
Write a review
A Place for Mom has scored The Haven & The Laurels in the Village at Carolina Place with 7.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, The Haven & The Laurels in the Village at Carolina Place has 14 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.6
Friendliness
3.6
Care Services
3.3
Staff
3.3
Meals & Dining
3.1
Activities
2.9
Value for Cost
3.0
A Place for Mom has scored The Haven & The Laurels in the Village at Carolina Place with 7.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, The Haven & The Laurels in the Village at Carolina Place has 14 reviews with an average "overall experience" of 3.3 out of 5.
Parent company
Five Star Senior Living
8.6
Review score3443 reviews140 communities
Logo for Five Star Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-14 of 14 reviews
Tara - Resident/client
Assisted Living
October 12, 2023
1.0
Shameful
They accepted my mother for AL fully aware of her abilities and assured me she was an excellent fit. From the moment she moved in, however, they treated her with nothing but disdain. One nurse in particular was an absolute nightmare and when I reported her for being overly aggressive and cruel it was laughed off as "that's just how she is." The residents seem to all stay in their room, the atmosphere was heavy and it's like the staff had this big secret but no one would say anything. When I would go to visit I would get glared at and it was extremely uncomfortable. She was accepted to another facility at the same time but I chose here. I will forever regret that decision. We were promised that their staff had all of the tools on hand to help so I happily wrote the check. Clearly that's all they wanted. It took three weeks for her to even be evaluated for rehab and by week four she left in an ambulance in worse condition than when she moved in. Absolutely horrible experience.
Cleanliness
3
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
3
Activities
1
Value for Cost
1
Response from The Haven & The Laurels in the Village at Carolina Place
November 13, 2023
Tara, I am the Executive Director and would like the opportunity to speak with you about your experiences at The Laurels. We strive to provide a warm and welcoming community where we always exceed the expectations of our residents and their families, and was sorry to read that was not the case for you. Please contact me at the community at your earliest convenience as your feedback is very important to us. Thanks in advance and I hope we are able to connect soon.
Anonymous - Family/friend
Assisted Living
August 2, 2023
4.0
Verified Review
Our Experience
My loved one is a current long time resident at The Haven and The Laurels in the Village at Carolina Place. The friendliness and quality of care are great. The cleanliness is good. The activities and value for cost are good, also. However, there have been so many changes in management since my loved one moved into this facility. The actual staff that works with the residents are incredibly good. The new office management staff is still too soon to tell, but slow to answer questions and resolve issues.
Cleanliness
4
Friendliness
5
Care Services
5
Meals & Dining
2
Activities
4
Value for Cost
4
Response from The Haven & The Laurels in the Village at Carolina Place
August 4, 2023
Thank you for sharing your thoughts on life at The Laurels & The Haven in the Village at Carolina Place. I am the Executive Director and want to especially thank you for your kind words for our team and the care they provide your loved one. I would be interested in chatting with you about some of your recent frustrations about getting timely answers and issues resolved. Please contact me at the community when you have a few minutes to chat.
Anonymous - Family/friend
Memory Care
July 13, 2023
1.0
Verified Review
Our families experience
We had an awful experience and I removed my family member from their care after 10 days. There were one or two employees who actually cared for the residents the remainder were aggressive, rude or not attentive at all, I would never recommend someone use this facility. The nurses were TERRIBLE, if I could give a 0 I would. There was NO care in patient care. Most meals were inedible, over salted and not cooked fresh. They were brought over from another facility and were rarely even warm. I had to bring food in for my family member. There was an activity program but it seemed so childish for grown adults. This facility has no value
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
2
Value for Cost
1
Response from The Haven & The Laurels in the Village at Carolina Place
July 17, 2023
I am the Executive Director and take all feedback very seriously. Our goal is to create a warm and welcoming environment for our residents and their families where we deliver excellent care at all times. I was disappointed to read that we feel short of those goals in your eyes and would like to speak to you personally about your experience. Please contact me at the community at your earliest convenience as I would welcome the chance to chat.
P S - Family/friend
Memory Care
May 31, 2023
3.0
Nothing to shout about
They really sell this place when you visit! But once you move in all is forgotten. We were told so many things that changed after move in. They were able to bully us to move my loved one to the more expensive building without one of us present at the assessment. If I had time to think it through I would have asked them to change the meds and it would have been fine. The staff has changed so many times I can't count. VERY short staffed and they are always eating and chatting with each other. Especially one of the men working in the food and service area. You can walk by and they don't stop the chatting. Now a few of the staff are very good and very helpful but the majority are not. I am starting to look for someplace else but my loved one is happy there (memory care). Food is ok and very little activity other than bingo.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
2
Merrill - Family/friend
Memory Care
May 12, 2023
4.0
Verified Review
Our families experience
People turn over majority leaving or have left. Staff shortages. Bath room had water puddles on three different occasions. Finally explained to someone who got maintenance involved. Most very helpful, polite, and courteous. Clothes match, and are clean. She appear content . She does not verbalize every thing well. Her expression towards help when they are talking with me tell the story. She is a very good eater. Only a few occasions have I seen food left on dish. The staff is short so there is no one to sit and help her play bingo if families do not. The ball toss she was not participating. I wish she could become more involved. She enjoy the outings. Value of cost could be better. Some little things should be included.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
4
Response from The Haven & The Laurels in the Village at Carolina Place
May 17, 2023
Thanks for your feedback Merrill. We apologize for any inconvenience caused by the maintenance issues, but are glad to see they were resolved. It was nice to read that your loved one is quite happy here, and enjoys the food and outings. We appreciated reading your comments on how you've always found our team to be helpful, polite, and courteous. We strive to always provide exceptional service to all our residents and families and will take your feedback into consideration as we strive to earn five stars from you in the future. Thank you for choosing The Laurels & The Haven in the Village at Carolina Place.
anonymous - Family/friend
Assisted Living
March 9, 2023
4.0
Verified Review
Highly recommend
LOVE LOVE LOVE The Haven and The Laurels. There is a major difference in quality compared to other places in same price range - anything better facility wise was almost $3000 higher per month. I would 100% recommend this facility, especially with the cleanliness of the facility and the nursing staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
5
Response from The Haven & The Laurels in the Village at Carolina Place
March 20, 2023
Thanks! We LOVE LOVE LOVE recommendations from families and are honored to have received yours!
Anonymous - Family/friend
Assisted Living
January 12, 2023
1.0
Verified Review
There really are so many things that made this place atrocious.
Cleanliness
3
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Pam - Family/friend
Assisted Living
December 20, 2022
5.0
Verified Review
Friendly Staff
My loved one was there for a short period of time. They tried to accomodate my loved one, with the food. It's expensive but it's a good place. I was satisfied during the short period of time, that my loved one was there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4
Carol - Family/friend
Assisted Living
September 16, 2022
5.0
Verified Review
Smaller Community Feeling and Positive Experience
We had a very positive experience with The Haven and The Laurels. The food was good here as well. I would recommend you check the community out for your loved one. The staff communication with the family was very good. There were three meals a day served and the resident had choices to choose from. The community is able to work with dietary restrictions. They were able to provide medication management, dressing, bathing assistance, and hygiene care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
September 2, 2022
4.0
Verified Review
Tour experience
We had a great tour experience with The Lauren and The Haven. The facility was very nice but the rooms in memory care did not have closets and I found that odd. Other than that it looked like a great place and we loved the staff!
anonymous - Family/friend
Memory Care
August 25, 2022
1.0
Verified Review
Would not recommend
I removed my loved one from this facility after [dates removed] when a staff member threatened my loved one with physical harm. After [dates removed] I was informed I needed to have 24 hour care for my loved one in addition to the assisted living care they provided. I spent 18 hours a day in this facility for [dates removed] and was appalled at what I saw. The nurses were sub par, the food was inedible. They were grossly understaffed. At night there was 1 staff person to 19 people. It was not a SAFE place for your loved ones.
Cleanliness
2
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
1
Activities
2
Value for Cost
1
Shelby - Toured community
Memory Care
April 21, 2022
5.0
Verified Review
tour review
Our family had an in person tour and The Laurels is a phenomenal place, it is set up amazingly. In the middle there are shops for the residents, different boutiques and even ice cream parlors. They have really high skylights so the entire community it is so bright and airy. It helps those with dementia or Alzheimer's have a better perception of what time it is.
Christine T - Family/friend
Memory Care
April 4, 2022
4.0
Verified Review
Great facility
We went with The Laurels & The Haven because of our first impression of the facility and the people. It is set up in a way so that it is a stimulating environment for the residents. They have plenty of space to walk around but they are safe and cannot get out. They are in a group setting and some of the residents do not have family so they really make it feel like a big family. The staff and med techs are wonderful for the most part. I feel that sometimes they are understaffed especially for the type of care they are providing but they are great. I would highly recommend them to others who are looking.
Cleanliness
5
Friendliness
4.5
Care Services
5
Staff
4.5
Meals & Dining
5
Activities
5
Value for Cost
5
Carrie - Toured community
Assisted Living
August 19, 2021
4.0
Verified Review
Our Tour Experience
I liked the facility. It was very nice, clean, and up-to-date. It was in our top two at decision time. But they weren't able to work with us on the price. And another downside is it was a bigger community than I would have liked for our loved one.
Viewing 1-14 out of 14 reviews

Amenities
at The Haven & The Laurels in the Village at Carolina Place

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Gluten-free
  • International Cuisine
  • Kosher
  • Professional Chef
  • Guest Meals
  • Anytime Dining
  • Restaurant Style Dining
  • Vegetarian
  • Meals Provided
  • Low / No Sodium
  • No Sugar
  • Vegan
  • Room Service
  • Special Dining Programs

Room Amenities

  • Kitchenette
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Handicap Accessible
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Library
  • Outdoor Common Areas
  • Barber Shop
  • Beauty Salon
  • Computer or Media Center
  • Outside Patio
  • Private Bath
  • TV Lounge
  • Indoor Common Areas
  • Central Fireplace
  • Meeting Room

Recreational areas

  • Arts and Crafts Center
  • Billiards Lounge
  • Raised Garden Beds
  • Piano or Organ
  • Game Room

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Day Trips and Outings
  • Happy Hour
  • BBQs or Picnics
  • Tai Chi
  • Pet-focused Programs
  • Stretching Classes
  • Dances
  • Light Therapy Programs
  • Visiting Chaplain or Priest
  • Brain fitness / Dakim
  • Live Musical Performances
  • Activities Off-site
  • Trivia Games
  • Forever Fit
  • Birthday Parties
  • Art Classes
  • Reminiscence Programs
  • Wii Bowling
  • Devotional Activities Offsite
  • Holiday Parties
  • Devotional Activities On-Site
  • Montessori Programs
  • Wine Tasting
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Activities On-site
  • Live Dance or Theater Performances
  • Gardening Club

Neighborhoods
around The Haven & The Laurels in the Village at Carolina Place

See what the neighborhood has to offer and what’s nearby:
The Haven & The Laurels in the Village at Carolina Place in google map

Frequently Asked Questions
about The Haven & The Laurels in the Village at Carolina Place

The Haven & The Laurels in the Village at Carolina Place offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Haven & The Laurels in the Village at Carolina Place 7.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 540-8007 to reach a resident at The Haven & The Laurels in the Village at Carolina Place.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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